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    <title>topic Incorrect charges, need a refund in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Incorrect-charges-need-a-refund/m-p/742583#M28196</link>
    <description>&lt;P&gt;I have the basic free account, but upon signing up for Rocket Money discovered that I have been charged monthly for a Dropbox account amounting to over $500 in charges. I logged into my account &amp;amp; verified that I have a basic free account, but that also means I don’t qualify for customer service communication since it’s not a premium account. I tried doing the credit card transaction lookup but even with the cut and paste of the transaction numbers from my credit card statement it still said nothing exists. I don’t know how to rectify this or to get in touch with Dropbox, but I would like to a) stop the incorrect charges and b) get a refund on these charges. Any thoughts/advice?&lt;/P&gt;</description>
    <pubDate>Thu, 11 Jan 2024 06:21:57 GMT</pubDate>
    <dc:creator>jennydeloach</dc:creator>
    <dc:date>2024-01-11T06:21:57Z</dc:date>
    <item>
      <title>Incorrect charges, need a refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Incorrect-charges-need-a-refund/m-p/742583#M28196</link>
      <description>&lt;P&gt;I have the basic free account, but upon signing up for Rocket Money discovered that I have been charged monthly for a Dropbox account amounting to over $500 in charges. I logged into my account &amp;amp; verified that I have a basic free account, but that also means I don’t qualify for customer service communication since it’s not a premium account. I tried doing the credit card transaction lookup but even with the cut and paste of the transaction numbers from my credit card statement it still said nothing exists. I don’t know how to rectify this or to get in touch with Dropbox, but I would like to a) stop the incorrect charges and b) get a refund on these charges. Any thoughts/advice?&lt;/P&gt;</description>
      <pubDate>Thu, 11 Jan 2024 06:21:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Incorrect-charges-need-a-refund/m-p/742583#M28196</guid>
      <dc:creator>jennydeloach</dc:creator>
      <dc:date>2024-01-11T06:21:57Z</dc:date>
    </item>
    <item>
      <title>Re: Incorrect charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Incorrect-charges-need-a-refund/m-p/742594#M28197</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1793105"&gt;@jennydeloach&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Thu, 11 Jan 2024 06:22:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Incorrect-charges-need-a-refund/m-p/742594#M28197</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-11T06:22:06Z</dc:date>
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