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    <title>topic Dropbox account mismatch with Apple-ID after my husband died in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-account-mismatch-with-Apple-ID-after-my-husband-died/m-p/751487#M28988</link>
    <description>&lt;P&gt;Dear Dropbox Community,&lt;/P&gt;&lt;P&gt;after my husband died - who had Dropbox purchased via a family subscription - I changed the payment method in my dropbox (now I know, that this wasn´t a good idea) to a different bank account - in my defense I didn´t know that the actual payment went via the Apple-ID.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Now Dropbox is complaining that there are no payments, while at the same time the Apple-ID subscription is still running. The Account has the same username of course and obviously the Dropbox System got confused and downgraded (!) by subscription to Basic with 2GB. I have a solid 133 GB of data in that dropbox account but can´t get to it, allthough I am actually paying (via the Apple-ID) - it´s just that Dropbox thinks I don´t (obviously).&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Any idea how I can resolve that conflict ? As a "basic" user (which I am not) I have no direct support line, nor can I contact the dropbox team directly ...&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Any ideas are appreciated.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;br&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;AN&lt;/P&gt;</description>
    <pubDate>Thu, 15 Feb 2024 19:36:43 GMT</pubDate>
    <dc:creator>Alina-Nicole</dc:creator>
    <dc:date>2024-02-15T19:36:43Z</dc:date>
    <item>
      <title>Dropbox account mismatch with Apple-ID after my husband died</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-account-mismatch-with-Apple-ID-after-my-husband-died/m-p/751487#M28988</link>
      <description>&lt;P&gt;Dear Dropbox Community,&lt;/P&gt;&lt;P&gt;after my husband died - who had Dropbox purchased via a family subscription - I changed the payment method in my dropbox (now I know, that this wasn´t a good idea) to a different bank account - in my defense I didn´t know that the actual payment went via the Apple-ID.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Now Dropbox is complaining that there are no payments, while at the same time the Apple-ID subscription is still running. The Account has the same username of course and obviously the Dropbox System got confused and downgraded (!) by subscription to Basic with 2GB. I have a solid 133 GB of data in that dropbox account but can´t get to it, allthough I am actually paying (via the Apple-ID) - it´s just that Dropbox thinks I don´t (obviously).&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Any idea how I can resolve that conflict ? As a "basic" user (which I am not) I have no direct support line, nor can I contact the dropbox team directly ...&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Any ideas are appreciated.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;br&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;AN&lt;/P&gt;</description>
      <pubDate>Thu, 15 Feb 2024 19:36:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-account-mismatch-with-Apple-ID-after-my-husband-died/m-p/751487#M28988</guid>
      <dc:creator>Alina-Nicole</dc:creator>
      <dc:date>2024-02-15T19:36:43Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox account mismatch with Apple-ID after my husband died</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-account-mismatch-with-Apple-ID-after-my-husband-died/m-p/751494#M28989</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1805065"&gt;@Alina-Nicole&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;As a "basic" user (which I am not) I have no direct support line, nor can I contact the dropbox team directly ...&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Thu, 15 Feb 2024 20:10:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-account-mismatch-with-Apple-ID-after-my-husband-died/m-p/751494#M28989</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-02-15T20:10:42Z</dc:date>
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