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    <title>topic Dropbox debiting $18.49 monthly even though I am on basic in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-debiting-18-49-monthly-even-though-I-am-on-basic/m-p/759437#M29614</link>
    <description>&lt;P&gt;I downgraded to Dropbox Basic however every months I still get debited AUD$18.49 on Apple Pay. This has been happening for months. Yet when I try to use Dropbox it says I am still, and always have been, on Basic and am over my storage limit so can't access any of my files or do anything. Pretty awesome. I've been trying to request a refund, but because my Dropbox account is apparently only 'Basic', I'm prevented from contacting a human being about fixing this. What can I do? And how do I contact Dropbox&lt;/P&gt;</description>
    <pubDate>Mon, 25 Mar 2024 08:33:58 GMT</pubDate>
    <dc:creator>Nadz Banaag</dc:creator>
    <dc:date>2024-03-25T08:33:58Z</dc:date>
    <item>
      <title>Dropbox debiting $18.49 monthly even though I am on basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-debiting-18-49-monthly-even-though-I-am-on-basic/m-p/759437#M29614</link>
      <description>&lt;P&gt;I downgraded to Dropbox Basic however every months I still get debited AUD$18.49 on Apple Pay. This has been happening for months. Yet when I try to use Dropbox it says I am still, and always have been, on Basic and am over my storage limit so can't access any of my files or do anything. Pretty awesome. I've been trying to request a refund, but because my Dropbox account is apparently only 'Basic', I'm prevented from contacting a human being about fixing this. What can I do? And how do I contact Dropbox&lt;/P&gt;</description>
      <pubDate>Mon, 25 Mar 2024 08:33:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-debiting-18-49-monthly-even-though-I-am-on-basic/m-p/759437#M29614</guid>
      <dc:creator>Nadz Banaag</dc:creator>
      <dc:date>2024-03-25T08:33:58Z</dc:date>
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    <item>
      <title>Re: Dropbox debiting $18.49 monthly even though I am on basic!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-debiting-18-49-monthly-even-though-I-am-on-basic/m-p/759479#M29619</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1816009"&gt;@Nadz Banaag&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;I downgraded to Dropbox Basic however every months I still get debited AUD$18.49 on Apple Pay.&lt;BR /&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;How did you downgrade? Did you do it through the Dropbox website or did you cancel your subscription through the Subscriptions section on your Apple device?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you sure you don't have more than one account? That's often the case when you're being charged but have a Basic account. Also does your Basic account use the same email address that you use for purchases through your Apple device?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;I've been trying to request a refund ...&lt;BR /&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You would actually need to contact Apple as they're the ones that have been charging you. Dropbox doesn't handle your billing so they wouldn't be able to provide a refund.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;... because my Dropbox account is apparently only 'Basic', I'm prevented from contacting a human being about fixing this.&lt;BR /&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You can try contacting Support, but as said it's Apple that you'll likely need to contact. To contact Support, visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sat, 23 Mar 2024 15:00:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-debiting-18-49-monthly-even-though-I-am-on-basic/m-p/759479#M29619</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-03-23T15:00:57Z</dc:date>
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