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    <title>topic Charged for a subscription I didn't purchase in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761732#M29820</link>
    <description>&lt;P&gt;I need help. I can't contact support and they've just charged me out of no where.&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;I need a refund !! They stole $343 out of my bank account. I can't believe this.&lt;/P&gt;</description>
    <pubDate>Thu, 04 Apr 2024 08:32:20 GMT</pubDate>
    <dc:creator>KoreyBarton</dc:creator>
    <dc:date>2024-04-04T08:32:20Z</dc:date>
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      <title>Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761732#M29820</link>
      <description>&lt;P&gt;I need help. I can't contact support and they've just charged me out of no where.&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;I need a refund !! They stole $343 out of my bank account. I can't believe this.&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 08:32:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761732#M29820</guid>
      <dc:creator>KoreyBarton</dc:creator>
      <dc:date>2024-04-04T08:32:20Z</dc:date>
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      <title>Re: Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761733#M29821</link>
      <description>&lt;P&gt;&amp;nbsp;contacting my Bank Drop-Box. This isn't right&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 08:32:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761733#M29821</guid>
      <dc:creator>KoreyBarton</dc:creator>
      <dc:date>2024-04-04T08:32:31Z</dc:date>
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      <title>Re: Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761756#M29827</link>
      <description>I suggest you first confirm if it's not some sort of a mistake. Haven't heard of this before.</description>
      <pubDate>Thu, 04 Apr 2024 08:32:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761756#M29827</guid>
      <dc:creator>Yusufabdul7</dc:creator>
      <dc:date>2024-04-04T08:32:42Z</dc:date>
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    <item>
      <title>Re: Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761774#M29829</link>
      <description>&lt;P&gt;Sorry to hear about this, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1820351"&gt;@KoreyBarton&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The truth is that we can't charge you unless you or someone with access to your billing info makes the upgrade.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you use the payment lookup tool &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt; to look up your billing info and see which account the charge is for?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, keep in mind that Dropbox doesn't have 3 year plans, so if you could send us a screenshot of where you saw that, it would be really helpful.&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 08:35:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761774#M29829</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-04-04T08:35:30Z</dc:date>
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      <title>Re: Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761780#M29831</link>
      <description>&lt;P&gt;Thanks for responding Hannah.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="KoreyBarton_0-1712221797267.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/45231i3F6F4246094AB904/image-size/medium?v=v2&amp;amp;px=400" role="button" title="KoreyBarton_0-1712221797267.png" alt="KoreyBarton_0-1712221797267.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;This is what shows when I check that link and put it in. What does it mean by voided ? Am I going to get the money back ? I think it says 3TB, I must have mixed it up with 3 years. But didn't subscribe to that at all either.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 09:14:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761780#M29831</guid>
      <dc:creator>KoreyBarton</dc:creator>
      <dc:date>2024-04-04T09:14:27Z</dc:date>
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    <item>
      <title>Re: Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761829#M29839</link>
      <description>&lt;P&gt;Thanks for the screenshot, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1820351"&gt;@KoreyBarton&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Yes, it indeed seems like an annual subscription to our Essentials plan and the fact that it's voided means that Dropbox refused to accept the funds from your bank and the transaction was never completed.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Your money may still be in a pending state, which is why you might not see it in your available funds.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You may need to contact your bank to have them move the funds out of a pending state, but you'll be getting it back for sure. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 11:37:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/761829#M29839</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-04-04T11:37:32Z</dc:date>
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      <title>Re: Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/762005#M29865</link>
      <description>&lt;P&gt;Alright then. Thanks for letting me know.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 05 Apr 2024 02:09:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/762005#M29865</guid>
      <dc:creator>KoreyBarton</dc:creator>
      <dc:date>2024-04-05T02:09:43Z</dc:date>
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    <item>
      <title>Re: Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/762014#M29866</link>
      <description>&lt;P&gt;Not a problem!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have any more questions, let us know.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have a great weekend!&lt;/P&gt;</description>
      <pubDate>Fri, 05 Apr 2024 05:01:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/762014#M29866</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-04-05T05:01:11Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/762015#M29867</link>
      <description>&lt;P&gt;Never heard of such a case. This is so weird&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@C7374B59DA78CEC5B8D78BB27DCC0D63/emoticons/1f61f.png" alt=":worried_face:" title=":worried_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 05 Apr 2024 05:17:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/762015#M29867</guid>
      <dc:creator>Jack_Patel</dc:creator>
      <dc:date>2024-04-05T05:17:04Z</dc:date>
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      <title>Re: Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/764429#M30060</link>
      <description>They charged me as well for upgrade that I did not purchase nor does it show on any of my accounts It still shows that I have a free basic account yet they charged me $127 in change and I cannot get any cooperation from PayPal and I cannot reach anybody for any answers at Dropbox It's absolutely ridiculous</description>
      <pubDate>Tue, 16 Apr 2024 17:19:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/764429#M30060</guid>
      <dc:creator>Karenlrw66</dc:creator>
      <dc:date>2024-04-16T17:19:16Z</dc:date>
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      <title>Re: Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/764431#M30061</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1825551"&gt;@Karenlrw66&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;They charged me as well for upgrade that I did not purchase nor does it show on any of my accounts ...&lt;BR /&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;STRONG&gt;Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting PayPal.&lt;/STRONG&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 16 Apr 2024 17:29:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/764431#M30061</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-04-16T17:29:11Z</dc:date>
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      <title>Re: Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/764433#M30062</link>
      <description>I've been back and forth with PayPal for more than a week they cannot help me and every piece of information Dropbox provides me to contact them does not work This is absolute bullcrap. And nobody else has access to my PayPal The transaction ID number that I provide they say doesn't exist. If somebody would just get in touch with me and clear this matter up that would be great but I cannot seem to get any help from anybody at Dropbox.</description>
      <pubDate>Tue, 16 Apr 2024 17:32:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/764433#M30062</guid>
      <dc:creator>Karenlrw66</dc:creator>
      <dc:date>2024-04-16T17:32:19Z</dc:date>
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      <title>Re: Charged for a subscription I didn't purchase</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/764458#M30063</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1825551"&gt;@Karenlrw66&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;... every piece of information Dropbox provides me to contact them does not work ...&lt;BR /&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;The steps I listed above do work, but you need to make sure that you're NOT signed in to an account, including these forums. This is why I suggest you use an Incognito or Private browsing window.&lt;/P&gt;</description>
      <pubDate>Tue, 16 Apr 2024 19:04:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-for-a-subscription-I-didn-t-purchase/m-p/764458#M30063</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-04-16T19:04:23Z</dc:date>
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