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    <title>topic Dropbox charged me but it seems that I'm not on a paid plan.  What can I do? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-charged-me-but-it-seems-that-I-m-not-on-a-paid-plan-What/m-p/778809#M31582</link>
    <description>&lt;P&gt;I've paid for a higher Dropbox tier (and have been for some time now) but now my account says I'm on the basic plan only.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I can't contact someone at Dropbox because apparently "I'm not on a paid plan" even though I've already paid.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How do I talk to someone at dropbox to fix this issue?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks&lt;/P&gt;</description>
    <pubDate>Mon, 24 Jun 2024 09:24:33 GMT</pubDate>
    <dc:creator>Ryan M.40</dc:creator>
    <dc:date>2024-06-24T09:24:33Z</dc:date>
    <item>
      <title>Dropbox charged me but it seems that I'm not on a paid plan.  What can I do?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-charged-me-but-it-seems-that-I-m-not-on-a-paid-plan-What/m-p/778809#M31582</link>
      <description>&lt;P&gt;I've paid for a higher Dropbox tier (and have been for some time now) but now my account says I'm on the basic plan only.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I can't contact someone at Dropbox because apparently "I'm not on a paid plan" even though I've already paid.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How do I talk to someone at dropbox to fix this issue?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks&lt;/P&gt;</description>
      <pubDate>Mon, 24 Jun 2024 09:24:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-charged-me-but-it-seems-that-I-m-not-on-a-paid-plan-What/m-p/778809#M31582</guid>
      <dc:creator>Ryan M.40</dc:creator>
      <dc:date>2024-06-24T09:24:33Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Charged Me But I Don't Have Access - What Do I Do?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-charged-me-but-it-seems-that-I-m-not-on-a-paid-plan-What/m-p/778813#M31583</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/218879"&gt;@Ryan M.40&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I've paid for a higher Dropbox tier (and have been for some time now) but now my account says I'm on the basic plan only.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You likely have more than one account. Use the credit card charge lookup tool to identify the account that you're paying for.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://help.dropbox.com/billing/find-credit-card-charge" target="_blank"&gt;https://help.dropbox.com/billing/find-credit-card-charge&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're unable to locate the account, having trouble signing into it or otherwise need further assistance, contact Support. To contact Support, visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sat, 22 Jun 2024 15:16:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-charged-me-but-it-seems-that-I-m-not-on-a-paid-plan-What/m-p/778813#M31583</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-06-22T15:16:17Z</dc:date>
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