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    <title>topic &amp;quot;You are not allowed to make this purchase&amp;quot; when upgrading from Essentials to Business in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/quot-You-are-not-allowed-to-make-this-purchase-quot-when/m-p/778898#M31593</link>
    <description>&lt;P&gt;I've ran out of space on my Essentials account (4TB, I bought 1TB extra) and would like to get more storage space. I figured that if I switch to business account I'll get 9TB of space, which is worth the extra money for me. But when I tried to make the purchase I got the&amp;nbsp;"You are not allowed to make this purchase" message. What could be the reason for that? Some more additional info: I'm paying with an US issued Master Card. My current storage is 100% full, so I can't upload any more files.&lt;BR /&gt;Could it be that since with business account you get 9TB for the team of 3, since I haven't invited any team members yet, I effectively get only 3TB of space? And that's why it wouldn't allow me to switch plans, because currently I'm using all 4TB?&lt;/P&gt;</description>
    <pubDate>Sun, 23 Jun 2024 14:25:49 GMT</pubDate>
    <dc:creator>Aaron98</dc:creator>
    <dc:date>2024-06-23T14:25:49Z</dc:date>
    <item>
      <title>"You are not allowed to make this purchase" when upgrading from Essentials to Business</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/quot-You-are-not-allowed-to-make-this-purchase-quot-when/m-p/778898#M31593</link>
      <description>&lt;P&gt;I've ran out of space on my Essentials account (4TB, I bought 1TB extra) and would like to get more storage space. I figured that if I switch to business account I'll get 9TB of space, which is worth the extra money for me. But when I tried to make the purchase I got the&amp;nbsp;"You are not allowed to make this purchase" message. What could be the reason for that? Some more additional info: I'm paying with an US issued Master Card. My current storage is 100% full, so I can't upload any more files.&lt;BR /&gt;Could it be that since with business account you get 9TB for the team of 3, since I haven't invited any team members yet, I effectively get only 3TB of space? And that's why it wouldn't allow me to switch plans, because currently I'm using all 4TB?&lt;/P&gt;</description>
      <pubDate>Sun, 23 Jun 2024 14:25:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/quot-You-are-not-allowed-to-make-this-purchase-quot-when/m-p/778898#M31593</guid>
      <dc:creator>Aaron98</dc:creator>
      <dc:date>2024-06-23T14:25:49Z</dc:date>
    </item>
    <item>
      <title>Re: "You are not allowed to make this purchase" when upgrading from Essentials to Business</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/quot-You-are-not-allowed-to-make-this-purchase-quot-when/m-p/778910#M31594</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1849460"&gt;@Aaron98&lt;/a&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You should be able to upgrade regardless of how many team members you have.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, you can only do it if your current plan is done via the website and not an App store or mobile. Could that be it?&lt;/P&gt;</description>
      <pubDate>Sun, 23 Jun 2024 15:10:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/quot-You-are-not-allowed-to-make-this-purchase-quot-when/m-p/778910#M31594</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-06-23T15:10:58Z</dc:date>
    </item>
    <item>
      <title>Re: "You are not allowed to make this purchase" when upgrading from Essentials to Business</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/quot-You-are-not-allowed-to-make-this-purchase-quot-when/m-p/778919#M31596</link>
      <description>&lt;P&gt;Yes, it is done through the website, and I'm trying to upgrade also using the website&lt;/P&gt;</description>
      <pubDate>Sun, 23 Jun 2024 16:32:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/quot-You-are-not-allowed-to-make-this-purchase-quot-when/m-p/778919#M31596</guid>
      <dc:creator>Aaron98</dc:creator>
      <dc:date>2024-06-23T16:32:24Z</dc:date>
    </item>
    <item>
      <title>Re: "You are not allowed to make this purchase" when upgrading from Essentials to Business</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/quot-You-are-not-allowed-to-make-this-purchase-quot-when/m-p/778930#M31599</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1849460"&gt;@Aaron98&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Yes, it is done through the website, and I'm trying to upgrade also using the website&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;I'm thinking out loud here so&amp;nbsp;&lt;EM&gt;could&lt;/EM&gt; be wrong but I wonder if the issue is your add on of the 1TB extra space - sometimes Dropbox blocks you from upgrading if you'd be 'worse off' in its eyes if you couldnt take something with you to the new plan.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'd suggest contacting support tomorrow when they are open and see what they say/suggest &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Sun, 23 Jun 2024 18:06:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/quot-You-are-not-allowed-to-make-this-purchase-quot-when/m-p/778930#M31599</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-06-23T18:06:00Z</dc:date>
    </item>
    <item>
      <title>Re: "You are not allowed to make this purchase" when upgrading from Essentials to Business</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/quot-You-are-not-allowed-to-make-this-purchase-quot-when/m-p/778931#M31600</link>
      <description>&lt;P&gt;Oh, this actually makes sense... Ok, I'll get in touch with them then&lt;/P&gt;</description>
      <pubDate>Sun, 23 Jun 2024 18:17:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/quot-You-are-not-allowed-to-make-this-purchase-quot-when/m-p/778931#M31600</guid>
      <dc:creator>Aaron98</dc:creator>
      <dc:date>2024-06-23T18:17:24Z</dc:date>
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