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    <title>topic Tried to update email address on account, DropBox says my new email address is “already taken”?? in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Tried-to-update-email-address-on-account-DropBox-says-my-new/m-p/658828#M13633</link>
    <description>When I tried to update my email address and entered the new address into the field as directed, DropBox said it was “already taken.” I have a very unique name and email address, I’m 100% sure it’s not taken by anyone but me, and I’m not aware of having a duplicate account under a different email address. I cannot contact DropBox directly because I’m on the Basic plan. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@B286ADBBB4C6E7DA892CE391989FBD06/emoticons/1f621.png" alt=":pouting_face:" title=":pouting_face:" /&gt; Help!!!</description>
    <pubDate>Sat, 11 Feb 2023 19:06:36 GMT</pubDate>
    <dc:creator>CaliGirl68</dc:creator>
    <dc:date>2023-02-11T19:06:36Z</dc:date>
    <item>
      <title>Tried to update email address on account, DropBox says my new email address is “already taken”??</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Tried-to-update-email-address-on-account-DropBox-says-my-new/m-p/658828#M13633</link>
      <description>When I tried to update my email address and entered the new address into the field as directed, DropBox said it was “already taken.” I have a very unique name and email address, I’m 100% sure it’s not taken by anyone but me, and I’m not aware of having a duplicate account under a different email address. I cannot contact DropBox directly because I’m on the Basic plan. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@B286ADBBB4C6E7DA892CE391989FBD06/emoticons/1f621.png" alt=":pouting_face:" title=":pouting_face:" /&gt; Help!!!</description>
      <pubDate>Sat, 11 Feb 2023 19:06:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Tried-to-update-email-address-on-account-DropBox-says-my-new/m-p/658828#M13633</guid>
      <dc:creator>CaliGirl68</dc:creator>
      <dc:date>2023-02-11T19:06:36Z</dc:date>
    </item>
    <item>
      <title>Re: Tried to update email address on account, DropBox says my new email address is “already taken”??</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Tried-to-update-email-address-on-account-DropBox-says-my-new/m-p/658839#M13634</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1621078"&gt;@CaliGirl68&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;When I tried to update my email address ... DropBox said it was “already taken.” ... I’m 100% sure it’s not taken by anyone but me ...&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;If Dropbox is stating that the address is already taken, then it's already in use on another account. You can &lt;A href="https://www.dropbox.com/forgot" target="_blank"&gt;reset the password&lt;/A&gt; and try to sign in to the account. You'll either need to change the address on &lt;EM&gt;that&lt;/EM&gt; account, or delete the account. Only then will the email address be available for use on another account.&lt;/P&gt;</description>
      <pubDate>Sat, 11 Feb 2023 19:42:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Tried-to-update-email-address-on-account-DropBox-says-my-new/m-p/658839#M13634</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-02-11T19:42:09Z</dc:date>
    </item>
    <item>
      <title>Re: Tried to update email address on account, DropBox says my new email address is “already taken”??</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Tried-to-update-email-address-on-account-DropBox-says-my-new/m-p/658840#M13635</link>
      <description>Hi Rich - I tried following your advice and logging into DropBox using the new email address. DropBox texted the 6-digit security code to my cell phone and I entered it in exactly but I then received another error message: “There was a problem completing this request.” It would not allow me to proceed any further. I tried this process several times.&lt;BR /&gt;</description>
      <pubDate>Sat, 11 Feb 2023 19:54:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Tried-to-update-email-address-on-account-DropBox-says-my-new/m-p/658840#M13635</guid>
      <dc:creator>CaliGirl68</dc:creator>
      <dc:date>2023-02-11T19:54:33Z</dc:date>
    </item>
    <item>
      <title>Re: Tried to update email address on account, DropBox says my new email address is “already taken”??</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Tried-to-update-email-address-on-account-DropBox-says-my-new/m-p/658844#M13637</link>
      <description>Update - I actually was able to get into the other account. I’m totally confused as to why I have two accounts though. I only want and need one.&lt;BR /&gt;&lt;BR /&gt;Is it possible that I actually have one account with 2 different email addresses associated with it?</description>
      <pubDate>Sat, 11 Feb 2023 19:59:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Tried-to-update-email-address-on-account-DropBox-says-my-new/m-p/658844#M13637</guid>
      <dc:creator>CaliGirl68</dc:creator>
      <dc:date>2023-02-11T19:59:40Z</dc:date>
    </item>
    <item>
      <title>Re: Tried to update email address on account, DropBox says my new email address is “already taken”??</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Tried-to-update-email-address-on-account-DropBox-says-my-new/m-p/658882#M13638</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1621078"&gt;@CaliGirl68&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;Is it possible that I actually have one account with 2 different email addresses associated with it?&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;If you're have a paid account (Plus, Family, Professional or Business), then yes, you can add a secondary email address to an account. If you're on the Basic (free) plan, then no, it's not possible.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://help.dropbox.com/account-settings/secondary-email" target="_blank"&gt;https://help.dropbox.com/account-settings/secondary-email&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sun, 12 Feb 2023 00:23:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Tried-to-update-email-address-on-account-DropBox-says-my-new/m-p/658882#M13638</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-02-12T00:23:28Z</dc:date>
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