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    <title>topic Dropbox Email-based MFA not sending emails in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Dropbox-Email-based-MFA-not-sending-emails/m-p/777055#M18373</link>
    <description>&lt;P&gt;Hi all. I'm an admin in higher education, and while we are not a Dropbox customer, we occasionally have people use their university addresses for personal accounts.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;One user apparently had configured their university M365/Exchange Online mailbox as the destination for email-based MFA code delivery.&amp;nbsp; (I made a test account and that no longer seems to be an option, so I'm guessing the user is grandfathered in &amp;amp; I won't be able to try replicating their issue)&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, they never receive this email.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Being an admin, I ran a trace through our system (Cisco Secure Email in front of M365/Exchange), and absolutely nothing came through. No trace of an accepted message, and no logs of rejections if I'm searching against wildcarded sender domains of *dropbox* or *amazonses*. (Assuming these are using Amazon SES like other Dropbox emails)&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The kicker is that other Dropbox emails currently delivery fine. New account emails, marketing emails, etc all deliver. (Possibly related but maybe not.. Dropbox password resets are *also* being currently marked as SCL=8 and quarantined by Microsoft's high-confidence phish policy that is forced upon customers)&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Anyone else able to replicate this issue with non-delivery of email MFA messages for Dropbox accounts?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 12 Jun 2024 20:55:02 GMT</pubDate>
    <dc:creator>tester8348629568</dc:creator>
    <dc:date>2024-06-12T20:55:02Z</dc:date>
    <item>
      <title>Dropbox Email-based MFA not sending emails</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Dropbox-Email-based-MFA-not-sending-emails/m-p/777055#M18373</link>
      <description>&lt;P&gt;Hi all. I'm an admin in higher education, and while we are not a Dropbox customer, we occasionally have people use their university addresses for personal accounts.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;One user apparently had configured their university M365/Exchange Online mailbox as the destination for email-based MFA code delivery.&amp;nbsp; (I made a test account and that no longer seems to be an option, so I'm guessing the user is grandfathered in &amp;amp; I won't be able to try replicating their issue)&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, they never receive this email.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Being an admin, I ran a trace through our system (Cisco Secure Email in front of M365/Exchange), and absolutely nothing came through. No trace of an accepted message, and no logs of rejections if I'm searching against wildcarded sender domains of *dropbox* or *amazonses*. (Assuming these are using Amazon SES like other Dropbox emails)&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The kicker is that other Dropbox emails currently delivery fine. New account emails, marketing emails, etc all deliver. (Possibly related but maybe not.. Dropbox password resets are *also* being currently marked as SCL=8 and quarantined by Microsoft's high-confidence phish policy that is forced upon customers)&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Anyone else able to replicate this issue with non-delivery of email MFA messages for Dropbox accounts?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jun 2024 20:55:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Dropbox-Email-based-MFA-not-sending-emails/m-p/777055#M18373</guid>
      <dc:creator>tester8348629568</dc:creator>
      <dc:date>2024-06-12T20:55:02Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Email-based MFA not sending emails</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Dropbox-Email-based-MFA-not-sending-emails/m-p/777063#M18374</link>
      <description>&lt;P&gt;HI there &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1846577"&gt;@tester8348629568&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt; - thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If the issue persists after disabling and re-enabling MFA, may we reach out via email to the email address that's associated with your profile here on our Community, so that we can have a &amp;nbsp;further look internally?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jun 2024 20:54:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Dropbox-Email-based-MFA-not-sending-emails/m-p/777063#M18374</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-06-12T20:54:43Z</dc:date>
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