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    <title>topic Acct login problems... in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Acct-login-problems/m-p/705874#M10248</link>
    <description>&lt;P&gt;Hello! I created a DropBox acct 11ish years ago when my daughter was born. I put alllllll of my photos of her on my DropBox for the first 2ish years of her life.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;One day, I accidentally deleted my DropBox app. When I tried to reinstall, it wouldn't let me log back in. It said I didn't have an acct with my email address anymore.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;So today, feeling so depressed to not have photos from my daughter's early years, I tried to log on with my old email address. It said it sent a code to the email, but the email address has been hacked or something and doesn't even have my recovery phone number/email there for me to try to change the password.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible for Dropbox to verify it's my account from like a photo verification or something? I send them a photo of me and my daughter and they let me in???? Desperate and depressed! Thank you &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
    <pubDate>Mon, 14 Aug 2023 23:46:59 GMT</pubDate>
    <dc:creator>morganelizabeth4015</dc:creator>
    <dc:date>2023-08-14T23:46:59Z</dc:date>
    <item>
      <title>Acct login problems...</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Acct-login-problems/m-p/705874#M10248</link>
      <description>&lt;P&gt;Hello! I created a DropBox acct 11ish years ago when my daughter was born. I put alllllll of my photos of her on my DropBox for the first 2ish years of her life.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;One day, I accidentally deleted my DropBox app. When I tried to reinstall, it wouldn't let me log back in. It said I didn't have an acct with my email address anymore.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;So today, feeling so depressed to not have photos from my daughter's early years, I tried to log on with my old email address. It said it sent a code to the email, but the email address has been hacked or something and doesn't even have my recovery phone number/email there for me to try to change the password.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible for Dropbox to verify it's my account from like a photo verification or something? I send them a photo of me and my daughter and they let me in???? Desperate and depressed! Thank you &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 14 Aug 2023 23:46:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Acct-login-problems/m-p/705874#M10248</guid>
      <dc:creator>morganelizabeth4015</dc:creator>
      <dc:date>2023-08-14T23:46:59Z</dc:date>
    </item>
    <item>
      <title>Re: Acct login problems...</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Acct-login-problems/m-p/706238#M10267</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1735325"&gt;@morganelizabeth4015&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you clarify when was the last time you attempted to login to that Dropbox account via the site or mobile app?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Mon, 14 Aug 2023 23:46:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Acct-login-problems/m-p/706238#M10267</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-14T23:46:37Z</dc:date>
    </item>
    <item>
      <title>Re: Acct login problems...</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Acct-login-problems/m-p/706788#M10286</link>
      <description>&lt;P&gt;Thank you so much for responding!! I attempted to login just a few days ago. Before that, it has been years. Maybe 9? I think? The email is [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 16 Aug 2023 21:17:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Acct-login-problems/m-p/706788#M10286</guid>
      <dc:creator>morganelizabeth4015</dc:creator>
      <dc:date>2023-08-16T21:17:58Z</dc:date>
    </item>
    <item>
      <title>Re: Acct login problems...</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Acct-login-problems/m-p/706792#M10287</link>
      <description>&lt;P&gt;If it's been over 12 months since the last login, then it means that Dropbox would've deactivated the account &lt;A href="https://help.dropbox.com/account-access/email-about-inactive-account" target="_blank"&gt;due to inactivity&lt;/A&gt; around 8 years ago.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Unfortunately, this means that it wouldn't be possible to recover the account or the files within.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm sorry I can't be more helpful on this matter.&lt;/P&gt;</description>
      <pubDate>Wed, 16 Aug 2023 21:22:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Acct-login-problems/m-p/706792#M10287</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-16T21:22:07Z</dc:date>
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