<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Is my inaccessible account still active? in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Is-my-inaccessible-account-still-active/m-p/705940#M10253</link>
    <description>&lt;P&gt;So, I recently contemplated getting Dropbox and decided to register. When doing so, I accidentally entered my old email (that has been inactive for quite some time). To my surprise there seems to be an active account linked to it, an account that I can’t access since it sends the 6-digit verification code to my email.&lt;BR /&gt;&lt;BR /&gt;I know I had a Dropbox account some 5-7 (or even more so) years ago, but I was under the impression that inactive accounts gets deleted on a 12 month basis?&lt;BR /&gt;&lt;BR /&gt;I know for certain that it’s been more than 5 years since I used it, so the account shouldn’t have been active for a long time. The fact that it’s still active is a bit unsettling, since it might indicate that someone else have gained access to the account.&lt;BR /&gt;&lt;BR /&gt;I’ve tried contacting support, but to no avail. It doesn’t even look like my support request gets registered (do not receive a ticket to my new email).&lt;BR /&gt;&lt;BR /&gt;I realize that I might not be able to gain access to my old account again, since it’s hard to verify me as the original owner.&lt;BR /&gt;&lt;BR /&gt;But is there any way to initiate an account deletion if I provide information such as last password and more? Is there another way to contact support other than the forms (that doesn’t seem to work)?&lt;BR /&gt;&lt;BR /&gt;Any help in resolving this matter would be greatly appreciated.&lt;/P&gt;</description>
    <pubDate>Mon, 14 Aug 2023 15:31:46 GMT</pubDate>
    <dc:creator>RM26</dc:creator>
    <dc:date>2023-08-14T15:31:46Z</dc:date>
    <item>
      <title>Is my inaccessible account still active?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Is-my-inaccessible-account-still-active/m-p/705940#M10253</link>
      <description>&lt;P&gt;So, I recently contemplated getting Dropbox and decided to register. When doing so, I accidentally entered my old email (that has been inactive for quite some time). To my surprise there seems to be an active account linked to it, an account that I can’t access since it sends the 6-digit verification code to my email.&lt;BR /&gt;&lt;BR /&gt;I know I had a Dropbox account some 5-7 (or even more so) years ago, but I was under the impression that inactive accounts gets deleted on a 12 month basis?&lt;BR /&gt;&lt;BR /&gt;I know for certain that it’s been more than 5 years since I used it, so the account shouldn’t have been active for a long time. The fact that it’s still active is a bit unsettling, since it might indicate that someone else have gained access to the account.&lt;BR /&gt;&lt;BR /&gt;I’ve tried contacting support, but to no avail. It doesn’t even look like my support request gets registered (do not receive a ticket to my new email).&lt;BR /&gt;&lt;BR /&gt;I realize that I might not be able to gain access to my old account again, since it’s hard to verify me as the original owner.&lt;BR /&gt;&lt;BR /&gt;But is there any way to initiate an account deletion if I provide information such as last password and more? Is there another way to contact support other than the forms (that doesn’t seem to work)?&lt;BR /&gt;&lt;BR /&gt;Any help in resolving this matter would be greatly appreciated.&lt;/P&gt;</description>
      <pubDate>Mon, 14 Aug 2023 15:31:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Is-my-inaccessible-account-still-active/m-p/705940#M10253</guid>
      <dc:creator>RM26</dc:creator>
      <dc:date>2023-08-14T15:31:46Z</dc:date>
    </item>
    <item>
      <title>Why is my inaccessible account still active?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Is-my-inaccessible-account-still-active/m-p/706120#M10263</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1735488"&gt;@RM26&lt;/a&gt;,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Thanks for getting in touch on the Community! &lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;It's true that in most cases, accounts that have been &lt;A href="https://help.dropbox.com/account-access/email-about-inactive-account" target="_blank" rel="noopener"&gt;inactive&lt;/A&gt; for longer than 12 months at a time can become disabled automatically, however, there could be an innocent reason why the account has yet to do so. Let's find out!&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Do you have any Dropbox mobile apps still signed into it, or computer apps set to use it?&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did I get it right that you tried to use the form at the following address:&amp;nbsp;&lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;https://www.dropbox.com/support/sign-in-issues&lt;/A&gt;&amp;nbsp;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If signed into your new account, that won't work — right click the link and choose open in Incognito, or Private mode, so you can be sure you aren't signed in, and select "two-factor authentication" in the drop-down menu.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know the ticket number after you do that, and be sure to check in your spam/junk mail folder, too.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 14 Aug 2023 15:28:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Is-my-inaccessible-account-still-active/m-p/706120#M10263</guid>
      <dc:creator>Calvin2DBX</dc:creator>
      <dc:date>2023-08-14T15:28:46Z</dc:date>
    </item>
  </channel>
</rss>

