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    <title>topic Files completely gone after email change in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Files-completely-gone-after-email-change/m-p/710217#M10689</link>
    <description>&lt;P&gt;I got a message in my account asking me to update my email address because Dropbox, for whatever reason, couldn't contact me using my current email. That email works, I'm not sure why I got that message. I changed my email address. When I logged in with my new email address all my files were gone. TEN YEARS worth of photo storage is completely gone and it says I am no longer subscribed at the Plus level. There is zero customer support available and I'm absolutely furious. Is there anyway to talk to a real live person and have this resolved?&lt;/P&gt;</description>
    <pubDate>Tue, 29 Aug 2023 20:19:20 GMT</pubDate>
    <dc:creator>valeri11</dc:creator>
    <dc:date>2023-08-29T20:19:20Z</dc:date>
    <item>
      <title>Files completely gone after email change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Files-completely-gone-after-email-change/m-p/710217#M10689</link>
      <description>&lt;P&gt;I got a message in my account asking me to update my email address because Dropbox, for whatever reason, couldn't contact me using my current email. That email works, I'm not sure why I got that message. I changed my email address. When I logged in with my new email address all my files were gone. TEN YEARS worth of photo storage is completely gone and it says I am no longer subscribed at the Plus level. There is zero customer support available and I'm absolutely furious. Is there anyway to talk to a real live person and have this resolved?&lt;/P&gt;</description>
      <pubDate>Tue, 29 Aug 2023 20:19:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Files-completely-gone-after-email-change/m-p/710217#M10689</guid>
      <dc:creator>valeri11</dc:creator>
      <dc:date>2023-08-29T20:19:20Z</dc:date>
    </item>
    <item>
      <title>Re: Files completely gone after email change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Files-completely-gone-after-email-change/m-p/710231#M10693</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1740574"&gt;@valeri11&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I changed my email address. When I logged in with my new email address all my files were gone.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;It sounds like created a new account. Have you tried signing in with your old email address?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;Is there anyway to talk to a real live person and have this resolved?&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Phone support is available for Business team accounts only. All others can find the support options available to them on the &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;Support page&lt;/A&gt;. Basic accounts are limited to the various self-help options such as the chat bot, help center articles or posting here on the Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're having a problem signing in and want to open a ticket, visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;https://www.dropbox.com/support/sign-in-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Tue, 29 Aug 2023 20:10:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Files-completely-gone-after-email-change/m-p/710231#M10693</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-08-29T20:10:08Z</dc:date>
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