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    <title>topic Ransomware recovery - Dropbox account inaccessible in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Ransomware-recovery-Dropbox-account-inaccessible/m-p/740415#M13200</link>
    <description>&lt;P&gt;Hello all - I was hit with a ransomware account on two of my home PCs about 24 hours ago.&amp;nbsp; The attack left the usual screen message re "everything is encrypted" and instructions for starting the payment process.&amp;nbsp; The attack seems to be the LEAKDB/ELITTE87 variety.&amp;nbsp; I used another PC that was not attacked to try and log into Dropbox, since that's where I keep a copy of everything useful on my PCs, and cannot login.&amp;nbsp; It seems to think that my account doesn't exist.&amp;nbsp; If I try to recover the password, no email is received at the address associated with the account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;All of the information I can find through Googling point me to processes that required that I login to Dropbox, which I cannot do at the moment.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How do I proceed?&amp;nbsp; Is there a way to contact Dropbox support via telephone?&amp;nbsp; I found a couple of phone numbers while Googling.&amp;nbsp; &lt;EM&gt;[removed]&lt;/EM&gt; is definitely Dropbox, but all it does it point to dropbox support pages that require login.&amp;nbsp; There is another number &lt;EM&gt;[removed]&lt;/EM&gt; but when I called it there was no identification as it being Dropbox, so I hung up not noing if it ws a legit.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Ideas?&amp;nbsp; I'm in a real bind here, without access to my Dropbox files.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;thanks everyone,&lt;/P&gt;
&lt;P&gt;Reed&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 02 Jan 2024 18:36:29 GMT</pubDate>
    <dc:creator>ReedP</dc:creator>
    <dc:date>2024-01-02T18:36:29Z</dc:date>
    <item>
      <title>Ransomware recovery - Dropbox account inaccessible</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Ransomware-recovery-Dropbox-account-inaccessible/m-p/740415#M13200</link>
      <description>&lt;P&gt;Hello all - I was hit with a ransomware account on two of my home PCs about 24 hours ago.&amp;nbsp; The attack left the usual screen message re "everything is encrypted" and instructions for starting the payment process.&amp;nbsp; The attack seems to be the LEAKDB/ELITTE87 variety.&amp;nbsp; I used another PC that was not attacked to try and log into Dropbox, since that's where I keep a copy of everything useful on my PCs, and cannot login.&amp;nbsp; It seems to think that my account doesn't exist.&amp;nbsp; If I try to recover the password, no email is received at the address associated with the account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;All of the information I can find through Googling point me to processes that required that I login to Dropbox, which I cannot do at the moment.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How do I proceed?&amp;nbsp; Is there a way to contact Dropbox support via telephone?&amp;nbsp; I found a couple of phone numbers while Googling.&amp;nbsp; &lt;EM&gt;[removed]&lt;/EM&gt; is definitely Dropbox, but all it does it point to dropbox support pages that require login.&amp;nbsp; There is another number &lt;EM&gt;[removed]&lt;/EM&gt; but when I called it there was no identification as it being Dropbox, so I hung up not noing if it ws a legit.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Ideas?&amp;nbsp; I'm in a real bind here, without access to my Dropbox files.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;thanks everyone,&lt;/P&gt;
&lt;P&gt;Reed&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 02 Jan 2024 18:36:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Ransomware-recovery-Dropbox-account-inaccessible/m-p/740415#M13200</guid>
      <dc:creator>ReedP</dc:creator>
      <dc:date>2024-01-02T18:36:29Z</dc:date>
    </item>
    <item>
      <title>Re: Ransomware recovery - Dropbox account inaccessible</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Ransomware-recovery-Dropbox-account-inaccessible/m-p/740420#M13201</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1790278"&gt;@ReedP&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I ... try and log into Dropbox ... and cannot login.&amp;nbsp; It seems to think that my account doesn't exist.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for sign in issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;https://www.dropbox.com/support/sign-in-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;Is there a way to contact Dropbox support via telephone?&amp;nbsp; I found a couple of phone numbers while Googling.&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Business team accounts have access to phone support, which is handled via a callback initiated on their admin console. There is no number to call, and no other accounts have access to phone support.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Be careful when you search for phone numbers like you did. There are MANY numbers listed for various companies that aren't legit, and you could find yourself talking to a third party support company that's pretending to be someone else, often with the hope of charging you or even gaining access to your system.&lt;/P&gt;</description>
      <pubDate>Tue, 02 Jan 2024 18:42:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Ransomware-recovery-Dropbox-account-inaccessible/m-p/740420#M13201</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-01-02T18:42:05Z</dc:date>
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