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    <title>topic How can I access the files of a deceased user's account? in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/How-can-I-access-the-files-of-a-deceased-user-s-account/m-p/751805#M13882</link>
    <description>&lt;P&gt;Greetings,&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;I have been searching for a few important files in my company's SharePoint database for an older project that has stalled but will soon be up and running. I found some of the files in an old coworkers folder, but they are Dropbox files and I can't access them. He passed away earlier last year and our IT department did the best they did to transfer everything from his work phone, computer, and laptop, but when I asked about these files they said that they think he must have used his personal email. His name was Kirby [&lt;I&gt;removed per &lt;/I&gt;&lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;&lt;I&gt;Community Guidelines&lt;/I&gt;&lt;/A&gt;]. Is there anyway to access these files, or are they lost forever?&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;Thanks,&lt;/P&gt; 
&lt;P&gt;-Trayson [&lt;I&gt;removed per &lt;/I&gt;&lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;&lt;I&gt;Community Guidelines&lt;/I&gt;&lt;/A&gt;]&lt;/P&gt;</description>
    <pubDate>Fri, 16 Feb 2024 21:27:19 GMT</pubDate>
    <dc:creator>Trayson</dc:creator>
    <dc:date>2024-02-16T21:27:19Z</dc:date>
    <item>
      <title>How can I access the files of a deceased user's account?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/How-can-I-access-the-files-of-a-deceased-user-s-account/m-p/751805#M13882</link>
      <description>&lt;P&gt;Greetings,&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;I have been searching for a few important files in my company's SharePoint database for an older project that has stalled but will soon be up and running. I found some of the files in an old coworkers folder, but they are Dropbox files and I can't access them. He passed away earlier last year and our IT department did the best they did to transfer everything from his work phone, computer, and laptop, but when I asked about these files they said that they think he must have used his personal email. His name was Kirby [&lt;I&gt;removed per &lt;/I&gt;&lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;&lt;I&gt;Community Guidelines&lt;/I&gt;&lt;/A&gt;]. Is there anyway to access these files, or are they lost forever?&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;Thanks,&lt;/P&gt; 
&lt;P&gt;-Trayson [&lt;I&gt;removed per &lt;/I&gt;&lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;&lt;I&gt;Community Guidelines&lt;/I&gt;&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Fri, 16 Feb 2024 21:27:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/How-can-I-access-the-files-of-a-deceased-user-s-account/m-p/751805#M13882</guid>
      <dc:creator>Trayson</dc:creator>
      <dc:date>2024-02-16T21:27:19Z</dc:date>
    </item>
    <item>
      <title>Re: Old account to new account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/How-can-I-access-the-files-of-a-deceased-user-s-account/m-p/751819#M13883</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1805398"&gt;@Trayson&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;... they said that they think he must have used his personal email. ... Is there anyway to access these files, or are they lost forever?&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Unless the files were shared with someone else that still has them, there would be no way for you to access files that were in someone else's account.&lt;/P&gt;</description>
      <pubDate>Fri, 16 Feb 2024 21:22:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/How-can-I-access-the-files-of-a-deceased-user-s-account/m-p/751819#M13883</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-02-16T21:22:05Z</dc:date>
    </item>
    <item>
      <title>Re: Old account to new account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/How-can-I-access-the-files-of-a-deceased-user-s-account/m-p/751820#M13884</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1805398"&gt;@Trayson&lt;/a&gt;, I’m really sorry to hear about your coworker.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What I’d suggest, as the best option, is to log a ticket with our support team directly.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;They’ll need to check this, and see if there’s something more they can offer. Here are the &lt;A href="https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-to-get-6-digit-code/m-p/729428/highlight/true#M12435" target="_blank"&gt;steps&lt;/A&gt; to open a ticket.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can send me your ticket number here afterwards.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Hope this helps!&lt;/P&gt;</description>
      <pubDate>Fri, 16 Feb 2024 21:24:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/How-can-I-access-the-files-of-a-deceased-user-s-account/m-p/751820#M13884</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-02-16T21:24:34Z</dc:date>
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