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    <title>topic Dropbox keeps claiming it can’t contact me at account email address in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753262#M14001</link>
    <description>&lt;P&gt;Over the past two weeks, I’ve started getting notifications from Dropbox claiming that it can’t contact me at my account’s email address and request that I update the account’s email as to not lose access to my Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Strangely, I can access the email account just fine, and the email account has not changed since November when the website SSL certificate ran out and needed to be renewed.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Does anyone know how Dropbox is checking the account email addresses? Best I can tell is they are doing something new and potentially buggy as this hasn’t happened before.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 26 Feb 2024 13:59:36 GMT</pubDate>
    <dc:creator>CA_Lobo</dc:creator>
    <dc:date>2024-02-26T13:59:36Z</dc:date>
    <item>
      <title>Dropbox keeps claiming it can’t contact me at account email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753262#M14001</link>
      <description>&lt;P&gt;Over the past two weeks, I’ve started getting notifications from Dropbox claiming that it can’t contact me at my account’s email address and request that I update the account’s email as to not lose access to my Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Strangely, I can access the email account just fine, and the email account has not changed since November when the website SSL certificate ran out and needed to be renewed.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Does anyone know how Dropbox is checking the account email addresses? Best I can tell is they are doing something new and potentially buggy as this hasn’t happened before.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 26 Feb 2024 13:59:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753262#M14001</guid>
      <dc:creator>CA_Lobo</dc:creator>
      <dc:date>2024-02-26T13:59:36Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps claiming it can’t contact me at account email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753282#M14002</link>
      <description>&lt;P&gt;I've never seen such emails - and it seems strange that they are emailing you saying they cant email?!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you sure its genuine ones?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 25 Feb 2024 16:11:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753282#M14002</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-02-25T16:11:31Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps claiming it can’t contact me at account email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753314#M14006</link>
      <description>&lt;P&gt;Yes, I'm positive that the emails were from Dropbox. Unfortunately, I deleted the emails, and can't grab the headers to show you the originating server. &amp;nbsp;This (emails) has never happened before so I'm raising the issue to see if anyone else has the same problem. &amp;nbsp;FWIW, it is a basic - non paying account, and is limited to just community support....&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Also, I failed to mention that the same message as a notification appears in both the iOS version of Dropbox as well as the Mac OS version of Dropbox - images below with email address removed.&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-02-25 at 12.29.22 PM.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44231i6C719476BB210BF7/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot 2024-02-25 at 12.29.22 PM.png" alt="Screenshot 2024-02-25 at 12.29.22 PM.png" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-02-25 at 12.35.43 PM.png" style="width: 792px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44232i2619120CA9381E79/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot 2024-02-25 at 12.35.43 PM.png" alt="Screenshot 2024-02-25 at 12.35.43 PM.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Sun, 25 Feb 2024 20:43:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753314#M14006</guid>
      <dc:creator>CA_Lobo</dc:creator>
      <dc:date>2024-02-25T20:43:47Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps claiming it can’t contact me at account email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753540#M14025</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1807805"&gt;@CA_Lobo&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out to us.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you go to your account settings &lt;A href="https://www.dropbox.com/account" target="_blank"&gt;here&lt;/A&gt;, do you see an option to update your email address?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If so, try re-entering the one you already have, but if these notifications keep coming, let us know and we'll look further into this.&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 06:30:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753540#M14025</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-27T06:30:03Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps claiming it can’t contact me at account email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753543#M14026</link>
      <description>&lt;P&gt;Attempted to re-enter the existing address.... returns " Please choose a new email address." after entering the same email address and confirming it. &amp;nbsp;So no go on that route.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Re: Notifications - there's only been two.. roughly two weeks - 14 days apart. &amp;nbsp;If the schedule holds, the next one will be in 11 days.&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 06:57:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753543#M14026</guid>
      <dc:creator>CA_Lobo</dc:creator>
      <dc:date>2024-02-27T06:57:30Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps claiming it can’t contact me at account email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753607#M14029</link>
      <description>&lt;P&gt;Hmm, would it be possible to notify us if you get this notification/email again?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;That way we can investigate further.&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 13:12:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753607#M14029</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-27T13:12:03Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps claiming it can’t contact me at account email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753669#M14044</link>
      <description>&lt;P&gt;Yes... send me an email address to send it to privately.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 19:07:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753669#M14044</guid>
      <dc:creator>CA_Lobo</dc:creator>
      <dc:date>2024-02-27T19:07:57Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps claiming it can’t contact me at account email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753695#M14048</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1807805"&gt;@CA_Lobo&lt;/a&gt;&lt;/SPAN&gt; - sorry to jump in here, but I just followed up via email so that we can have a further look internally.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Whenever you get the chance, please have a look at your inbox and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 20:24:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753695#M14048</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-27T20:24:57Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps claiming it can’t contact me at account email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753697#M14049</link>
      <description>&lt;P&gt;Got the email Walter, and as I pointed out to Hannah, the emails were deleted. &amp;nbsp;However the iOS notification are still there...&lt;/P&gt;&lt;P&gt;Dan&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 20:28:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-keeps-claiming-it-can-t-contact-me-at-account-email/m-p/753697#M14049</guid>
      <dc:creator>CA_Lobo</dc:creator>
      <dc:date>2024-02-27T20:28:08Z</dc:date>
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