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    <title>topic Not getting an email from Dropbox to enter my account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759037#M14380</link>
    <description>&lt;P&gt;We have a Dropbox account that I can't seem to get into.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;the email address and password is correct, but it keeps on wanting to send an email to the account.&amp;nbsp; I checked for the email and it's not there, nothing in the spam either&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I even went so far to log into my Office 365 Tenant account and do a trace and there is NO email being sent from Dropbox to the email address.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The hardest part is that when I try to raise a support ticket, it ASKS me log in, so there is no way to send a support ticket from that account because I can't get into that account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;is there any way I can talk to someone or email them to assist on getting it resolved. ?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Thu, 21 Mar 2024 17:53:14 GMT</pubDate>
    <dc:creator>MaxHeadroom</dc:creator>
    <dc:date>2024-03-21T17:53:14Z</dc:date>
    <item>
      <title>Not getting an email from Dropbox to enter my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759037#M14380</link>
      <description>&lt;P&gt;We have a Dropbox account that I can't seem to get into.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;the email address and password is correct, but it keeps on wanting to send an email to the account.&amp;nbsp; I checked for the email and it's not there, nothing in the spam either&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I even went so far to log into my Office 365 Tenant account and do a trace and there is NO email being sent from Dropbox to the email address.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The hardest part is that when I try to raise a support ticket, it ASKS me log in, so there is no way to send a support ticket from that account because I can't get into that account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;is there any way I can talk to someone or email them to assist on getting it resolved. ?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 21 Mar 2024 17:53:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759037#M14380</guid>
      <dc:creator>MaxHeadroom</dc:creator>
      <dc:date>2024-03-21T17:53:14Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting an email from Dropbox</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759053#M14381</link>
      <description>&lt;P&gt;I’m sorry to hear about this, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1815497"&gt;@MaxHeadroom&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The email you’re referring to, is it the one about the &lt;A href="https://help.dropbox.com/account-access/one-time-code" target="_blank"&gt;one-time security code&lt;/A&gt; perhaps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If yes, you can also add no-reply@dropbox.com to your email contacts as a test.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In case that doesn’t help either, you can log a ticket with our support team with these &lt;A href="https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-to-get-6-digit-code/m-p/729428/highlight/true#M12435" target="_blank"&gt;steps&lt;/A&gt;. Please make sure to send me your ticket number here afterwards.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I’ll be waiting for your updates!&lt;/P&gt;</description>
      <pubDate>Thu, 21 Mar 2024 17:51:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759053#M14381</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-03-21T17:51:36Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting an email from Dropbox</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759067#M14382</link>
      <description>&lt;P&gt;I sent a request to support, I am unsure if they will get back to me&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;YES I have checked for the NO-REPLY email and it never came to me, that is what I am explaining.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have also tried to log into my hotmail.com account, and also can not log in, I think there is something wrong with your system.&amp;nbsp; the only way I was able to log in is because I was logged in on my phone.&amp;nbsp; I am now fearful that your system is not working and I will lose my files.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 21 Mar 2024 18:17:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759067#M14382</guid>
      <dc:creator>MaxHeadroom</dc:creator>
      <dc:date>2024-03-21T18:17:54Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting an email from Dropbox</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759083#M14383</link>
      <description>&lt;P&gt;Can you send me the ticket number you should’ve received after logging your ticket to our system? I can leave an internal note on your behalf for our support team to see.&lt;/P&gt;</description>
      <pubDate>Thu, 21 Mar 2024 19:55:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759083#M14383</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-03-21T19:55:46Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting an email from Dropbox</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759120#M14384</link>
      <description>&lt;P&gt;the ticket is&amp;nbsp;Ticket #23491191: DB: Not getting my email from your system&lt;/P&gt;</description>
      <pubDate>Thu, 21 Mar 2024 23:48:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759120#M14384</guid>
      <dc:creator>MaxHeadroom</dc:creator>
      <dc:date>2024-03-21T23:48:19Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting an email from Dropbox</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759121#M14385</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1815497"&gt;@MaxHeadroom&lt;/a&gt;&lt;/SPAN&gt;, thanks for sharing that with us!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I can see that you've successfully logged in a ticket indeed. I've notified our Speacialists and they'll be with you shortly.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Hang tight, and thank you for your patience!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 21 Mar 2024 23:57:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-getting-an-email-from-Dropbox-to-enter-my-account/m-p/759121#M14385</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-21T23:57:54Z</dc:date>
    </item>
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