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    <title>topic two-factor login issue in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/two-factor-login-issue/m-p/759242#M14389</link>
    <description>&lt;P&gt;Hi, I have a current Dropbox account, which is working fine. However, I had a previous account under an email address which I can no longer access (the ISP went out of business).&amp;nbsp; Is there a way of working with Dropbox for help accessing this account? I can provide verification ID if required. Once logged in, I can copy all those old files to my new Dropbox account and never have this issue again. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;&lt;P&gt;Thank you for any suggestions.&lt;/P&gt;</description>
    <pubDate>Fri, 22 Mar 2024 15:20:33 GMT</pubDate>
    <dc:creator>skater13</dc:creator>
    <dc:date>2024-03-22T15:20:33Z</dc:date>
    <item>
      <title>two-factor login issue</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/two-factor-login-issue/m-p/759242#M14389</link>
      <description>&lt;P&gt;Hi, I have a current Dropbox account, which is working fine. However, I had a previous account under an email address which I can no longer access (the ISP went out of business).&amp;nbsp; Is there a way of working with Dropbox for help accessing this account? I can provide verification ID if required. Once logged in, I can copy all those old files to my new Dropbox account and never have this issue again. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;&lt;P&gt;Thank you for any suggestions.&lt;/P&gt;</description>
      <pubDate>Fri, 22 Mar 2024 15:20:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/two-factor-login-issue/m-p/759242#M14389</guid>
      <dc:creator>skater13</dc:creator>
      <dc:date>2024-03-22T15:20:33Z</dc:date>
    </item>
    <item>
      <title>Re: two-factor login issue</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/two-factor-login-issue/m-p/759255#M14391</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1815789"&gt;@skater13&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt; - sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The best way to get assistance with this would be to reach out to our support team directly.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure to use an incognito window without logging into any Dropbox account and fill in &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this form&lt;/A&gt; with all the relevant information.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do this and get a ticket number from our system, you can share it with us here so that we can look It up as well if needed.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps!&lt;/P&gt;</description>
      <pubDate>Fri, 22 Mar 2024 15:23:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/two-factor-login-issue/m-p/759255#M14391</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-03-22T15:23:28Z</dc:date>
    </item>
    <item>
      <title>Re: two-factor login issue</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/two-factor-login-issue/m-p/759286#M14397</link>
      <description>&lt;P&gt;Thank you so much, Walter.&amp;nbsp; Ticket number is 23495191&lt;/P&gt;</description>
      <pubDate>Fri, 22 Mar 2024 17:01:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/two-factor-login-issue/m-p/759286#M14397</guid>
      <dc:creator>skater13</dc:creator>
      <dc:date>2024-03-22T17:01:10Z</dc:date>
    </item>
    <item>
      <title>Re: two-factor login issue</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/two-factor-login-issue/m-p/759307#M14398</link>
      <description>&lt;P&gt;Thanks for the ticket number, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1815789"&gt;@skater13&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I passed your comments along and raised the priority of your ticket, so a member of our team will be getting back to you the soonest possible.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know if you need anything else!&lt;/P&gt;</description>
      <pubDate>Fri, 22 Mar 2024 17:58:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/two-factor-login-issue/m-p/759307#M14398</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-03-22T17:58:48Z</dc:date>
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