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    <title>topic Hacked account sending spam emails to contacts to steal information in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/765858#M14810</link>
    <description>&lt;P&gt;Hi, my account has been hacked and it is sending scam emails to all my contacts. The emails are sent by a noreply@dropbox email address and say that there is a document shared by me (with my full name) which contains a link to access all my contact’s information (most of them are clients and there s more than a thousand). I can’t get in contact with Dropbox support as I have a personal account. Any suggestion ?&lt;BR /&gt;Thank you&lt;/P&gt;</description>
    <pubDate>Tue, 23 Apr 2024 16:02:33 GMT</pubDate>
    <dc:creator>MarcoPaolo</dc:creator>
    <dc:date>2024-04-23T16:02:33Z</dc:date>
    <item>
      <title>Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/765858#M14810</link>
      <description>&lt;P&gt;Hi, my account has been hacked and it is sending scam emails to all my contacts. The emails are sent by a noreply@dropbox email address and say that there is a document shared by me (with my full name) which contains a link to access all my contact’s information (most of them are clients and there s more than a thousand). I can’t get in contact with Dropbox support as I have a personal account. Any suggestion ?&lt;BR /&gt;Thank you&lt;/P&gt;</description>
      <pubDate>Tue, 23 Apr 2024 16:02:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/765858#M14810</guid>
      <dc:creator>MarcoPaolo</dc:creator>
      <dc:date>2024-04-23T16:02:33Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/765880#M14815</link>
      <description>&lt;P&gt;I’m sorry to hear about the situation, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1828698"&gt;@MarcoPaolo&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Feel free to log a ticket with our support team with these &lt;A href="https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-to-get-6-digit-code/m-p/729428/highlight/true#M12435" target="_blank"&gt;steps&lt;/A&gt;, and send me your ticket number here afterwards. I can leave an internal note for you.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know when you’re ready.&lt;/P&gt;</description>
      <pubDate>Tue, 23 Apr 2024 15:59:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/765880#M14815</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-04-23T15:59:32Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766047#M14832</link>
      <description>Hi Nancy , thank you for your support in this. Appreciated. This is the ticket nr #23648760</description>
      <pubDate>Wed, 24 Apr 2024 09:47:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766047#M14832</guid>
      <dc:creator>MarcoPaolo</dc:creator>
      <dc:date>2024-04-24T09:47:59Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766049#M14833</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1828698"&gt;@MarcoPaolo&lt;/a&gt;&lt;/SPAN&gt;, thanks for the details. I've gone ahead and prioritized your ticket to expedite matters on your behalf.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 24 Apr 2024 09:59:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766049#M14833</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-04-24T09:59:00Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766692#M14890</link>
      <description>Hi,&lt;BR /&gt;Any update on this ticket ?&lt;BR /&gt;Thank you</description>
      <pubDate>Sat, 27 Apr 2024 11:47:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766692#M14890</guid>
      <dc:creator>MarcoPaolo</dc:creator>
      <dc:date>2024-04-27T11:47:39Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766698#M14891</link>
      <description>&lt;P&gt;You can possibly see at &lt;A href="http://www.dropbox.com/support" target="_blank"&gt;www.dropbox.com/support&lt;/A&gt;&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1828698"&gt;@MarcoPaolo&lt;/a&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 27 Apr 2024 13:05:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766698#M14891</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-04-27T13:05:05Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766779#M14894</link>
      <description>Hi,&lt;BR /&gt;I opened this urgent ticket last week (nr 23648760). My account has been hacked and is sending spam emails from a Dropbox address to all my contacts (over a thousand customers). The ticket has been prioritised but I haven’t received an update regarding its resolution. Is the problem solved ? Is there any action required on my side ?&lt;BR /&gt;Thank you</description>
      <pubDate>Sun, 28 Apr 2024 09:10:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766779#M14894</guid>
      <dc:creator>MarcoPaolo</dc:creator>
      <dc:date>2024-04-28T09:10:48Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766782#M14895</link>
      <description>&lt;P&gt;Hi there,&amp;nbsp; To check if there are recent updates on your ticket, you can click on this link below to route you to Support Tickets page and you can check if there is a recent communication regarding your issue. Hope this helps&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;A href="http://www.dropbox.com/support/ticket/" target="_blank"&gt;&lt;SPAN&gt;www.dropbox.com/support/ticket/23648760&lt;/SPAN&gt;&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Sun, 28 Apr 2024 09:23:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766782#M14895</guid>
      <dc:creator>Roga41</dc:creator>
      <dc:date>2024-04-28T09:23:54Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766974#M14905</link>
      <description>&lt;P&gt;hi, in the link you shared i see no track record of the ticket. it brings me to the general support page. can you please explain exactly where and how i can access the records on the support ticket?&amp;nbsp;&lt;BR /&gt;or can you copy paste here the resolution for on it? thank you&lt;/P&gt;</description>
      <pubDate>Mon, 29 Apr 2024 17:31:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766974#M14905</guid>
      <dc:creator>MarcoPaolo</dc:creator>
      <dc:date>2024-04-29T17:31:44Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766976#M14906</link>
      <description>&lt;P&gt;hi Jay, can you please update me on the resolution of this ticket? i cannot find any record of the ticket and i have no visibility over it. thank you&lt;/P&gt;</description>
      <pubDate>Mon, 29 Apr 2024 17:37:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/766976#M14906</guid>
      <dc:creator>MarcoPaolo</dc:creator>
      <dc:date>2024-04-29T17:37:23Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/767012#M14909</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1828698"&gt;@MarcoPaolo&lt;/a&gt;&lt;/SPAN&gt;, I checked your ticket number, and it seems that an agent has replied back this past Wednesday.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Would you be able to access your Community-linked email address directly, and check for the email there?&lt;/P&gt;</description>
      <pubDate>Mon, 29 Apr 2024 19:49:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/767012#M14909</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-29T19:49:07Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/767803#M14946</link>
      <description>Hi, no I m not able to access it that why I m asking if you can copy paste the update on the ticket here please. Thank you</description>
      <pubDate>Thu, 02 May 2024 17:33:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/767803#M14946</guid>
      <dc:creator>MarcoPaolo</dc:creator>
      <dc:date>2024-05-02T17:33:42Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked account sending spam emails to contacts to steal information</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/767819#M14948</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1828698"&gt;@MarcoPaolo&lt;/a&gt;&lt;/SPAN&gt;, have you checked both your spam/junk in case the email ended up there?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In order to continue with this case, we'd need to continue internally, hence the reason why we suggested the email route. You might need to provide info that's sensitive and account-specific that's not appropriate to be in a public forum.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 02 May 2024 18:20:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Hacked-account-sending-spam-emails-to-contacts-to-steal/m-p/767819#M14948</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-05-02T18:20:05Z</dc:date>
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