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    <title>topic My templates and history of signed documents have disappeared after resetting Sign password in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/767973#M14965</link>
    <description>&lt;P&gt;After resetting the password as recommended after the Dropbox Sign security incident.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;All the account data has disappeared, including the contracted plan and my payment method.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It looks like a newly created account.&lt;/P&gt;</description>
    <pubDate>Fri, 03 May 2024 15:16:08 GMT</pubDate>
    <dc:creator>DavidJV40</dc:creator>
    <dc:date>2024-05-03T15:16:08Z</dc:date>
    <item>
      <title>My templates and history of signed documents have disappeared after resetting Sign password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/767973#M14965</link>
      <description>&lt;P&gt;After resetting the password as recommended after the Dropbox Sign security incident.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;All the account data has disappeared, including the contracted plan and my payment method.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It looks like a newly created account.&lt;/P&gt;</description>
      <pubDate>Fri, 03 May 2024 15:16:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/767973#M14965</guid>
      <dc:creator>DavidJV40</dc:creator>
      <dc:date>2024-05-03T15:16:08Z</dc:date>
    </item>
    <item>
      <title>Re: My templates and history of signed documents have disappeared after resetting Sign password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/767994#M14966</link>
      <description>&lt;P&gt;Thanks for posting on our forum today, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1832977"&gt;@DavidJV40&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you checked if you’ve set up a brand new account indeed? If you click on your avatar (at the top right corner of your Dropbox Sign account), do you see the same email address as before?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What steps did you follow exactly to reset your password?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated.&lt;/P&gt;</description>
      <pubDate>Fri, 03 May 2024 15:14:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/767994#M14966</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-05-03T15:14:32Z</dc:date>
    </item>
    <item>
      <title>Re: My templates and history of signed documents have disappeared after resetting Sign password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/767998#M14967</link>
      <description>&lt;P&gt;Yes, it is the same email&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I clicked on the option "forgot password?" I typed the email and then I got the email to enter a new password and when I login to the account all my data is gone.&lt;/P&gt;</description>
      <pubDate>Fri, 03 May 2024 15:26:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/767998#M14967</guid>
      <dc:creator>DavidJV40</dc:creator>
      <dc:date>2024-05-03T15:26:31Z</dc:date>
    </item>
    <item>
      <title>Re: My templates and history of signed documents have disappeared after resetting Sign password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/768063#M14978</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1832977"&gt;@DavidJV40&lt;/a&gt;&lt;/SPAN&gt;, if you're certain that this was the same email that you used to login to the Dropbox site, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this link&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 03 May 2024 19:13:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/768063#M14978</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-05-03T19:13:54Z</dc:date>
    </item>
    <item>
      <title>Re: My templates and history of signed documents have disappeared after resetting Sign password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/768760#M15057</link>
      <description>&lt;P&gt;I have sent the mail but I have not received a reply yet.&lt;/P&gt;&lt;P&gt;the email was sent on Friday&lt;/P&gt;</description>
      <pubDate>Mon, 06 May 2024 20:50:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/768760#M15057</guid>
      <dc:creator>DavidJV40</dc:creator>
      <dc:date>2024-05-06T20:50:59Z</dc:date>
    </item>
    <item>
      <title>Re: My templates and history of signed documents have disappeared after resetting Sign password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/768771#M15058</link>
      <description>&lt;P&gt;Do you have the ticket ID from the automated email response so I can locate it in our system?&lt;/P&gt;</description>
      <pubDate>Mon, 06 May 2024 21:14:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/768771#M15058</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-05-06T21:14:14Z</dc:date>
    </item>
    <item>
      <title>Re: My templates and history of signed documents have disappeared after resetting Sign password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/768790#M15059</link>
      <description>&lt;P&gt;Ticket 23691943&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;That is the ticket number that the courier gave me,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;today I sent another one as I had no answer with the previous one.&lt;/P&gt;&lt;P&gt;Ticket 23704758&lt;/P&gt;</description>
      <pubDate>Mon, 06 May 2024 22:16:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/768790#M15059</guid>
      <dc:creator>DavidJV40</dc:creator>
      <dc:date>2024-05-06T22:16:04Z</dc:date>
    </item>
    <item>
      <title>Re: My templates and history of signed documents have disappeared after resetting Sign password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/768799#M15061</link>
      <description>&lt;P&gt;Thanks, I've gone ahead and prioritized the first ticket to expedite matters on your behalf.&lt;/P&gt;</description>
      <pubDate>Mon, 06 May 2024 22:46:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/My-templates-and-history-of-signed-documents-have-disappeared/m-p/768799#M15061</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-05-06T22:46:32Z</dc:date>
    </item>
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