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    <title>topic Dropbox Account Missing in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Account-Missing/m-p/695268#M9432</link>
    <description>&lt;P&gt;I just went to sign into my Dropbox pro account, but it didn't recognize that I had an account. The only thing I could do was open a new account. I though that was weird but I figured if I signed up with the same email clearly it would recognize that I already have an account. Except it didn't, it started a new basic account. Now I have no access to any of my files and I have no idea what happened.&amp;nbsp;&lt;BR /&gt;My only guess is that a few days ago I accepted access to another user's folder and maybe my account somehow was connected to theirs? The problem is now that my account is "new" and "basic" I don't have the same privileges in terms of talking to an actual person at Dropbox so I'm stuck trying to talk to Chatbot. This is extremely frustrating as I have a very timely project and I need access to these files.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Has anyone had this happen to them? Any help would be much appreciated.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Thu, 29 Jun 2023 06:13:13 GMT</pubDate>
    <dc:creator>mpollock84</dc:creator>
    <dc:date>2023-06-29T06:13:13Z</dc:date>
    <item>
      <title>Dropbox Account Missing</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Account-Missing/m-p/695268#M9432</link>
      <description>&lt;P&gt;I just went to sign into my Dropbox pro account, but it didn't recognize that I had an account. The only thing I could do was open a new account. I though that was weird but I figured if I signed up with the same email clearly it would recognize that I already have an account. Except it didn't, it started a new basic account. Now I have no access to any of my files and I have no idea what happened.&amp;nbsp;&lt;BR /&gt;My only guess is that a few days ago I accepted access to another user's folder and maybe my account somehow was connected to theirs? The problem is now that my account is "new" and "basic" I don't have the same privileges in terms of talking to an actual person at Dropbox so I'm stuck trying to talk to Chatbot. This is extremely frustrating as I have a very timely project and I need access to these files.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Has anyone had this happen to them? Any help would be much appreciated.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 29 Jun 2023 06:13:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Account-Missing/m-p/695268#M9432</guid>
      <dc:creator>mpollock84</dc:creator>
      <dc:date>2023-06-29T06:13:13Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Account Missing</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Account-Missing/m-p/695278#M9433</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1719485"&gt;@mpollock84&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out to the Dropbox Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like you were invited and joined a Dropbox Business team and then were removed from the team.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you were prompted to create an account using your previous email address, it means that the team admin deleted you from the team and deleted your account in the process.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The fact that you now created a new account under this address, probably made things even more permanent, I'm afraid.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You could ask the admin that invited you, to see if they can &lt;A href="https://help.dropbox.com/account-access/restore-deleted-users" target="_blank"&gt;restore&lt;/A&gt; you back to the team and then instead of deleting you, they'll need to &lt;A href="https://help.dropbox.com/account-access/convert-to-individual" target="_blank"&gt;convert your account&lt;/A&gt; to an individual one.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;But if they can't see the option to restore you, I'm afraid there's not much else that can be done.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know if you have any questions.&lt;/P&gt;</description>
      <pubDate>Thu, 29 Jun 2023 06:19:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Account-Missing/m-p/695278#M9433</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-06-29T06:19:55Z</dc:date>
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