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  <channel>
    <title>topic 2FA not working!! in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698035#M9593</link>
    <description>&lt;P&gt;My users with 2FA are unable to login.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm teams admin in Dropbox Business Standard. Configured 2FA for me (cell phone text message and backup phone).&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Now I cannot login either!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When I provide email and password, instead of receive a text message with the 2FA code, I get this message: "two step verification text message couldn't be sent"&lt;/P&gt;</description>
    <pubDate>Tue, 11 Jul 2023 18:46:25 GMT</pubDate>
    <dc:creator>Alexis G.1</dc:creator>
    <dc:date>2023-07-11T18:46:25Z</dc:date>
    <item>
      <title>2FA not working!!</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698035#M9593</link>
      <description>&lt;P&gt;My users with 2FA are unable to login.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm teams admin in Dropbox Business Standard. Configured 2FA for me (cell phone text message and backup phone).&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Now I cannot login either!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When I provide email and password, instead of receive a text message with the 2FA code, I get this message: "two step verification text message couldn't be sent"&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 18:46:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698035#M9593</guid>
      <dc:creator>Alexis G.1</dc:creator>
      <dc:date>2023-07-11T18:46:25Z</dc:date>
    </item>
    <item>
      <title>2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698044#M9598</link>
      <description>&lt;P&gt;I want to access my dropbox account, user and pwd is accepted at login and I request codes to be sent to associated email. For some reason I can't get the codes; the email account is correct, don't have the message in spam, it's not being received at all.&amp;nbsp; I am sending this message from another dropbox account I manage. I checked sending codes with this account and it works perfect.&amp;nbsp;Help please!&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 18:44:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698044#M9598</guid>
      <dc:creator>rlcb</dc:creator>
      <dc:date>2023-07-11T18:44:31Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working!!</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698045#M9596</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/42506"&gt;@Alexis G.1&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you able to login to your account using the emergency backup codes?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 18:45:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698045#M9596</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-07-11T18:45:36Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working!!</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698052#M9597</link>
      <description>&lt;P&gt;I have the emergency backup codes but I don't know how to use them.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;During the login process, when we provide email and password, we then get the message indicating the two step verification text cannot be sent&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 19:06:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698052#M9597</guid>
      <dc:creator>Alexis G.1</dc:creator>
      <dc:date>2023-07-11T19:06:21Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698068#M9599</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1724547"&gt;@rlcb&lt;/a&gt;, I hope you're doing well!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you happen to be using a Business plan, by any chance? As Jay asked above, can you try using your emergency backup codes, to see if you can access your account that way?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/42506"&gt;@Alexis G.1&lt;/a&gt;,&lt;SPAN&gt;&amp;nbsp;can I send you an email in order for us to have a closer look into this?&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Let me know!&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 19:55:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698068#M9599</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-11T19:55:00Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698069#M9600</link>
      <description>&lt;P&gt;Thank you, no, it is a personal account.&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 19:58:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698069#M9600</guid>
      <dc:creator>rlcb</dc:creator>
      <dc:date>2023-07-11T19:58:55Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698081#M9601</link>
      <description>&lt;P&gt;The affected account it's actually a Dropbox Business Standard plan with 5TB.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm the Teams admin but I cannot contact support because I cannot login properly, because 2FA is not sending the codes. This is like a nightmare. I enabled 2FA because I always had issues with the email codes (with several clients) and the 2FA text messages only worked for few hours..&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 20:21:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698081#M9601</guid>
      <dc:creator>Alexis G.1</dc:creator>
      <dc:date>2023-07-11T20:21:54Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698082#M9602</link>
      <description>&lt;P&gt;I have the emergency codes, but I don't know how to use them.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When I configured 2FA via text message and tha backup phone, a list of emergency codes was provided. I save them.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;But I don't see how to use them. Now when we try to login, we just provide email / password and then a red message indicating the text mfa code cannot be sent. See attached.&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 20:23:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698082#M9602</guid>
      <dc:creator>Alexis G.1</dc:creator>
      <dc:date>2023-07-11T20:23:37Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698083#M9603</link>
      <description>&lt;P&gt;The account I'm using in the community it's my personal dropbox account (I'm a super user), but the problem I'm experiencing with Dropbox MFA / 2FA it's related with a Business Standard account.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 20:24:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698083#M9603</guid>
      <dc:creator>Alexis G.1</dc:creator>
      <dc:date>2023-07-11T20:24:37Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698150#M9611</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/42506"&gt;@Alexis G.1&lt;/a&gt;&lt;/SPAN&gt; &amp;amp; &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1724547"&gt;@rlcb&lt;/a&gt;&lt;/SPAN&gt;, I just sent you each an email, and I'll be happy to continue troubleshooting there.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jul 2023 00:15:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698150#M9611</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-12T00:15:50Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698163#M9613</link>
      <description>&lt;P&gt;I see your email, and I reply it. Thanks.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Wow, this 2FA auth in Dropbox is the most unreliable thing ever.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;1- In the morning, the 2FA text was not sent, instead, we get an error after the password was entered.&lt;/P&gt;
&lt;P&gt;2- minutes ago, I received (finally) the code, but it was not accepted!&lt;/P&gt;
&lt;P&gt;3- I tried again (resend code), and now the message was "We couldn't reach your phone number. Are you sure it's correct?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jul 2023 03:17:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698163#M9613</guid>
      <dc:creator>Alexis G.1</dc:creator>
      <dc:date>2023-07-12T03:17:21Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698164#M9614</link>
      <description>&lt;P&gt;FYI, I used one of the backup codes and now was able to access the account.&lt;/P&gt;
&lt;P&gt;But any idea why 2FA text messages are failing so bad?&lt;/P&gt;
&lt;P&gt;Any suggestions?&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jul 2023 03:21:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698164#M9614</guid>
      <dc:creator>Alexis G.1</dc:creator>
      <dc:date>2023-07-12T03:21:54Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698266#M9621</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/42506"&gt;@Alexis G.1&lt;/a&gt;&lt;/SPAN&gt;! Hope it's alright to jump in.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Since you're in touch with Megan via email, I'd suggest responding back to it directly, so that she can see your message and get back to you.&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jul 2023 14:45:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698266#M9621</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-07-12T14:45:03Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698299#M9622</link>
      <description>&lt;P&gt;I answer the email but never get a reply.&lt;/P&gt;
&lt;P&gt;Never get information about why 2FA was not working. This is a huge problem.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I used one backup code (and have only 2 available for the future) but it's really a concern we first don't receive email codes and then when enabled 2FA via text SMS, the messages don't arrive at the original or backup device after a couple of hours, the same webpage indicates the texts cannot be sent. I never see this type of issues with other 2FA and MFA services.&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jul 2023 15:44:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698299#M9622</guid>
      <dc:creator>Alexis G.1</dc:creator>
      <dc:date>2023-07-12T15:44:42Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698402#M9628</link>
      <description>&lt;P&gt;Keep in mind that we usually have up to a few hours threshold that we can navigate to respond back &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/42506"&gt;@Alexis G.1&lt;/a&gt;&lt;/SPAN&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I saw your email, and I will get back to you shortly.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jul 2023 21:40:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698402#M9628</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-12T21:40:33Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698409#M9630</link>
      <description>&lt;P&gt;Understood.&lt;/P&gt;
&lt;P&gt;Thanks&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jul 2023 22:10:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/698409#M9630</guid>
      <dc:creator>Alexis G.1</dc:creator>
      <dc:date>2023-07-12T22:10:24Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/699312#M9696</link>
      <description>&lt;P&gt;We are having tons of issues with accounts in Dropbox.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;- 6 digit code not arriving&lt;/P&gt;
&lt;P&gt;- 2FA text codes not sent&lt;/P&gt;
&lt;P&gt;- unable to get support because we cannot log in (we need to login into dropbox business in order to get chat support, but because we don't get the email codes, support is not avail).&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;from time to time we have these issues and Dropbox support says this is because some of our accounts use aliases, but this is not true because in the end, they adjust some configuration on their end and the 6-digit codes arrive.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;but now I'm experiencing the 6-digit code not arriving for aliases and emails.&lt;/P&gt;
&lt;P&gt;this is really annoying and have a lot of impact on our end users&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jul 2023 15:03:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/699312#M9696</guid>
      <dc:creator>Alexis G.1</dc:creator>
      <dc:date>2023-07-17T15:03:48Z</dc:date>
    </item>
    <item>
      <title>no login, no support</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/699319#M9702</link>
      <description>&lt;P&gt;my client with Dropbox business cannot log in because the 6-digit code is not being received in the email.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We are trying to open a support ticket but we can't because we cannot log in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This is an endless loop&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;- try to login, no code&lt;/P&gt;
&lt;P&gt;- no code, no login&lt;/P&gt;
&lt;P&gt;- no login, no support&lt;/P&gt;
&lt;P&gt;- no support, unable to login&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;how we can receive support if we cannot log in?&lt;/P&gt;
&lt;P&gt;the only option is open a post here in the community and expect someone from support to help.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This is really annoying&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jul 2023 15:28:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/699319#M9702</guid>
      <dc:creator>Alexis G.1</dc:creator>
      <dc:date>2023-07-17T15:28:41Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/699346#M9704</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/42506"&gt;@Alexis G.1&lt;/a&gt;&lt;/SPAN&gt;, sorry to see you're still having issues.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Since this has to do with other accounts, each account holder will need to reach out to our support team.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I understand they cannot login to their account, however, what they can do, is open a private browsing/incognito window, go to &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;this page&lt;/A&gt;, scroll down a bit and click on "can't sign in?".&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;That way, they'll each be able to submit their own help request to our support team directly.&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jul 2023 17:15:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/699346#M9704</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-07-17T17:15:50Z</dc:date>
    </item>
    <item>
      <title>Re: 2FA not working, can't get code to registered email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/700619#M9822</link>
      <description>&lt;P&gt;thanks.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't see the&amp;nbsp;&lt;SPAN&gt;&lt;U&gt;&lt;STRONG&gt;can't sign in&lt;/STRONG&gt;&lt;/U&gt; option&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Sat, 22 Jul 2023 05:44:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/2FA-not-working/m-p/700619#M9822</guid>
      <dc:creator>Alex2222</dc:creator>
      <dc:date>2023-07-22T05:44:07Z</dc:date>
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