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    <title>topic Re: DownloadAsync - path/not_found/... Exception in Dropbox API Support &amp; Feedback</title>
    <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/330063#M19295</link>
    <description>&lt;P&gt;I've redacted the email address from your post to protect the user's privacy.&lt;/P&gt;
&lt;P&gt;Please &lt;A href="https://www.dropbox.com/developers/contact" target="_self"&gt;open an API ticket&lt;/A&gt; with the following information so we can check on this for you:&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;the affected user ID&lt;/LI&gt;
&lt;LI&gt;some affected path values&amp;nbsp;&lt;/LI&gt;
&lt;LI&gt;the code you're using to build the&amp;nbsp;Dropbox client and make the download call&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;Thanks in advance!&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Thu, 21 Feb 2019 16:54:50 GMT</pubDate>
    <dc:creator>Greg-DB</dc:creator>
    <dc:date>2019-02-21T16:54:50Z</dc:date>
    <item>
      <title>DownloadAsync - path/not_found/... Exception</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/330028#M19293</link>
      <description>&lt;P&gt;Hello Greg,&lt;/P&gt;
&lt;P&gt;We have been using Dropbox Api for Business to download files from Dropbox folder path using Dropbox Business api in .NET - dbx.Files.DownloadAsync(filepath).&lt;/P&gt;
&lt;P&gt;We used this api for a dropbox account (&amp;lt;redacted&amp;gt;) which was recently converted from a personal to Business Dropbox account.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, download for every file in this Dropbox account using DownloadAsync(path) api failed with the Exception -&amp;nbsp;&lt;STRONG&gt;path/not_found/...&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;The path(s) passed as parameter to the DownloadAsync are a valid path(s).&lt;/P&gt;
&lt;P&gt;Can you please help me know how to resolve the issue.&lt;/P&gt;
&lt;P&gt;Thanks,&lt;/P&gt;
&lt;P&gt;Gagan&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 29 May 2019 09:07:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/330028#M19293</guid>
      <dc:creator>gagsbh</dc:creator>
      <dc:date>2019-05-29T09:07:54Z</dc:date>
    </item>
    <item>
      <title>Re: DownloadAsync - path/not_found/... Exception</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/330063#M19295</link>
      <description>&lt;P&gt;I've redacted the email address from your post to protect the user's privacy.&lt;/P&gt;
&lt;P&gt;Please &lt;A href="https://www.dropbox.com/developers/contact" target="_self"&gt;open an API ticket&lt;/A&gt; with the following information so we can check on this for you:&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;the affected user ID&lt;/LI&gt;
&lt;LI&gt;some affected path values&amp;nbsp;&lt;/LI&gt;
&lt;LI&gt;the code you're using to build the&amp;nbsp;Dropbox client and make the download call&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;Thanks in advance!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 21 Feb 2019 16:54:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/330063#M19295</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2019-02-21T16:54:50Z</dc:date>
    </item>
    <item>
      <title>Re: DownloadAsync - path/not_found/... Exception</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/330175#M19297</link>
      <description>&lt;P&gt;Hello Greg,&lt;/P&gt;&lt;P&gt;I have raised a API icket -&amp;nbsp;&lt;A href="https://dropbox.zendesk.com/hc/requests/8933138" target="_blank" rel="noopener"&gt;Ticket #8933138: API: DownloadAsync - path/not_found/... Exception for a particular Dropbox Business account&lt;/A&gt;&lt;/P&gt;&lt;P&gt;Hope to hear back soon from API support.&lt;/P&gt;&lt;P&gt;Thanks,&lt;/P&gt;&lt;P&gt;Gagan&lt;/P&gt;</description>
      <pubDate>Fri, 22 Feb 2019 09:30:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/330175#M19297</guid>
      <dc:creator>gagsbh</dc:creator>
      <dc:date>2019-02-22T09:30:02Z</dc:date>
    </item>
    <item>
      <title>Re: DownloadAsync - path/not_found/... Exception</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/330250#M19299</link>
      <description>&lt;P&gt;Thanks! We'll review that and follow up there soon.&lt;/P&gt;</description>
      <pubDate>Fri, 22 Feb 2019 15:34:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/330250#M19299</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2019-02-22T15:34:16Z</dc:date>
    </item>
    <item>
      <title>Re: DownloadAsync - path/not_found/... Exception</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/331301#M19367</link>
      <description>&lt;P&gt;Thanks Greg ! the reply for the api ticket resolved my issue.&lt;/P&gt;&lt;P&gt;The mailbox in question had 300 GB of data.&lt;/P&gt;&lt;P&gt;We were downloading the data using Dropbox for Business Api.&lt;/P&gt;&lt;P&gt;It went fine downloading entire day. however, next day while downloading we started getting errors.&lt;/P&gt;&lt;P&gt;"Unable to connect to the remote server.&lt;/P&gt;&lt;P&gt;An error occurred while sending the request."&lt;/P&gt;&lt;P&gt;Did we cross api limits or was our IP blocked.&lt;/P&gt;&lt;P&gt;Can you please help us know.&lt;/P&gt;&lt;P&gt;Thanks,&lt;/P&gt;&lt;P&gt;Gagan&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 28 Feb 2019 08:49:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/331301#M19367</guid>
      <dc:creator>gagsbh</dc:creator>
      <dc:date>2019-02-28T08:49:52Z</dc:date>
    </item>
    <item>
      <title>Re: DownloadAsync - path/not_found/... Exception</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/331370#M19369</link>
      <description>&lt;P&gt;If you hit the&amp;nbsp;Dropbox API rate limits, you'll get a response with an explicit error message; we don't just block by IP address.&lt;/P&gt;
&lt;P&gt;The error message you shared isn't coming from&amp;nbsp;Dropbox itself. It sounds like you are unable to reach the&amp;nbsp;Dropbox API servers for some reason. Is there anything on your network connection, e.g., proxy, firewall, or other security software, that may be interfering with connections to *.dropboxapi.com or *.dropbox.com?&lt;/P&gt;</description>
      <pubDate>Thu, 28 Feb 2019 16:53:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/DownloadAsync-path-not-found-Exception/m-p/331370#M19369</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2019-02-28T16:53:32Z</dc:date>
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