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  <channel>
    <title>topic Re: Issue while deleting account in Dropbox API Support &amp; Feedback</title>
    <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/425097#M22707</link>
    <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1259891"&gt;@Traye1&lt;/a&gt;&amp;nbsp;This is still open with engineering, but I don't have an update on it yet. I'll follow up here once I do.&lt;/P&gt;</description>
    <pubDate>Fri, 29 May 2020 14:40:58 GMT</pubDate>
    <dc:creator>Greg-DB</dc:creator>
    <dc:date>2020-05-29T14:40:58Z</dc:date>
    <item>
      <title>Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/420215#M22587</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Hi Team,&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;We are facing an issue while deleting the account having special characters.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Ex: User having with below details&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Email=&lt;/SPAN&gt;&lt;A href="mailto:Newone@sail.com" target="_blank" rel="noopener noreferrer"&gt;Newone@sail.com&lt;/A&gt;&lt;BR /&gt;&lt;SPAN&gt;given_name=automation123456##$&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;surname=$automation123456##$&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;external_id=“$automation123456##$&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;When I am trying to delete this user via API, its taking more time than normal user. &lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Because of which I am receiving&amp;nbsp;{“error”: “Internal Server Error”} Exception. But the user is deleted in the dropbox. And this response is kind of misleading. Also for normal user delete it takes more time than usual for API to respond. This happens only in case of delete operation.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;It’s been happening last 2 months intermittently (But more frequently). Could you please check.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Regards,&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Nita&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 14 May 2020 16:30:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/420215#M22587</guid>
      <dc:creator>ikram_momin</dc:creator>
      <dc:date>2020-05-14T16:30:37Z</dc:date>
    </item>
    <item>
      <title>Re: Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/420300#M22590</link>
      <description>&lt;P&gt;I'll be happy to help with any issues you're having with the Dropbox API, but I'll need some more information. Please reply with:&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;the name and version number of the platform and SDK/library you are using, if any&lt;/LI&gt;
&lt;LI&gt;the steps to reproduce the issue, including relevant code snippet(s)&lt;/LI&gt;
&lt;LI&gt;the full text of any error or unexpected output, including response headers, if possible&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Thu, 14 May 2020 17:43:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/420300#M22590</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2020-05-14T17:43:35Z</dc:date>
    </item>
    <item>
      <title>Re: Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/421743#M22622</link>
      <description>&lt;P&gt;We are using dropbox REST API v2 version. We hit below endpoint to remove a member.&lt;/P&gt;&lt;P&gt;&lt;A href="https://api.dropboxapi.com/2/team/members/remove" target="_blank"&gt;https://api.dropboxapi.com/2/team/members/remove&lt;/A&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Error received - &amp;nbsp;Error Code: 504&amp;nbsp;Internal Server Error&lt;/P&gt;&lt;P&gt;Also some times it takes ages to get the response back after hitting above endpoint.&lt;/P&gt;&lt;P&gt;This happenes only when we remove the member from the team.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Also on the dropbox system if we remove the member, it takes lot of time to execute the request.&lt;/P&gt;</description>
      <pubDate>Tue, 19 May 2020 07:25:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/421743#M22622</guid>
      <dc:creator>Traye1</dc:creator>
      <dc:date>2020-05-19T07:25:58Z</dc:date>
    </item>
    <item>
      <title>Re: Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/421892#M22635</link>
      <description>&lt;P&gt;Thanks for the information. It sounds like something during the processing of removing the member is taking a long time on the Dropbox server, and eventually timing out server-side. Would you be able to share the&amp;nbsp;response headers though? In particular, a few sample 'X-Dropbox-Request-Id' values would be helpful in tracking this down on our side.&lt;/P&gt;</description>
      <pubDate>Tue, 19 May 2020 15:29:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/421892#M22635</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2020-05-19T15:29:16Z</dc:date>
    </item>
    <item>
      <title>Re: Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/422472#M22646</link>
      <description>&lt;P&gt;Hi Greg,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Not sure if i can provide you the response header, reason is we execute the endpoint from our automation application and how to get response header needs to be checked. If it helps here's the accesstoken with which we execute the request -&amp;nbsp;&lt;SPAN&gt;&amp;lt;REDACTED&amp;gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I will check into response header, meanwhile please let us know if any other information is required&lt;/P&gt;</description>
      <pubDate>Thu, 21 May 2020 13:27:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/422472#M22646</guid>
      <dc:creator>Traye1</dc:creator>
      <dc:date>2020-05-21T13:27:15Z</dc:date>
    </item>
    <item>
      <title>Re: Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/422592#M22649</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1259891"&gt;@Traye1&lt;/a&gt;&amp;nbsp;I've redacted it from your post, but for future reference, please do not post or share your access token, for your security.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Anyway, the specific request IDs would be ideal, but I'll try to look this up without them. I'll let you know when I have an update on this.&lt;/P&gt;</description>
      <pubDate>Thu, 21 May 2020 13:53:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/422592#M22649</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2020-05-21T13:53:05Z</dc:date>
    </item>
    <item>
      <title>Re: Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/423708#M22667</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Here is the error code we receive when we get the internal server error.&lt;/P&gt;&lt;P&gt;Please check below http logs from the application. It contains all the response information from dropbox. Hilighted few important things.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;2020-05-25T17:54:10,956 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:86 - http-outgoing-88 &amp;gt;&amp;gt; "{"user":{".tag":"team_member_id","team_member_id":"dbmid:AADMmv12iyHKb_Ou3xqgNiT8BNII-ks90-Q"}}"&lt;BR /&gt;2020-05-25T17:55:41,133 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "&lt;STRONG&gt;HTTP/1.1 504 Gateway Time-out[\r][\n]"&lt;/STRONG&gt;&lt;BR /&gt;2020-05-25T17:55:41,134 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "Server: nginx[\r][\n]"&lt;BR /&gt;2020-05-25T17:55:41,134 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "Date: Mon, 25 May 2020 12:25:41 GMT[\r][\n]"&lt;BR /&gt;2020-05-25T17:55:41,135 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "Content-Type: text/html[\r][\n]"&lt;BR /&gt;2020-05-25T17:55:41,135 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "Content-Length: 35[\r][\n]"&lt;BR /&gt;2020-05-25T17:55:41,135 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "Connection: keep-alive[\r][\n]"&lt;BR /&gt;2020-05-25T17:55:41,135 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "ETag: "5ec45a27-23"[\r][\n]"&lt;BR /&gt;2020-05-25T17:55:41,135 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "&lt;STRONG&gt;X-Dropbox-Request-Id: 99e1ac96d0cb13647e99d96cd27f6cb5[\r][\n]"&lt;/STRONG&gt;&lt;BR /&gt;2020-05-25T17:55:41,136 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "X-Frame-Options: DENY[\r][\n]"&lt;BR /&gt;2020-05-25T17:55:41,136 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "Content-Security-Policy: sandbox; frame-ancestors 'none'[\r][\n]"&lt;BR /&gt;2020-05-25T17:55:41,136 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "X-Content-Type-Options: nosniff[\r][\n]"&lt;BR /&gt;2020-05-25T17:55:41,136 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "Content-Disposition: attachment; filename='error'[\r][\n]"&lt;BR /&gt;2020-05-25T17:55:41,136 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "[\r][\n]"&lt;BR /&gt;2020-05-25T17:55:41,136 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 &amp;lt;&amp;lt; "{"error": "Internal Server Error"}[\n]"&lt;/P&gt;</description>
      <pubDate>Mon, 25 May 2020 12:31:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/423708#M22667</guid>
      <dc:creator>Traye1</dc:creator>
      <dc:date>2020-05-25T12:31:02Z</dc:date>
    </item>
    <item>
      <title>Re: Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/424150#M22678</link>
      <description>&lt;P&gt;Thanks!&amp;nbsp;We're looking into it. I'll follow up here once I have an update on this.&lt;/P&gt;</description>
      <pubDate>Tue, 26 May 2020 16:45:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/424150#M22678</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2020-05-26T16:45:14Z</dc:date>
    </item>
    <item>
      <title>Re: Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/424982#M22704</link>
      <description>&lt;P&gt;Hi Greg,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Do we have any update on this? We are still facing this issue consistently.&lt;/P&gt;</description>
      <pubDate>Fri, 29 May 2020 06:17:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/424982#M22704</guid>
      <dc:creator>Traye1</dc:creator>
      <dc:date>2020-05-29T06:17:45Z</dc:date>
    </item>
    <item>
      <title>Re: Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/425097#M22707</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1259891"&gt;@Traye1&lt;/a&gt;&amp;nbsp;This is still open with engineering, but I don't have an update on it yet. I'll follow up here once I do.&lt;/P&gt;</description>
      <pubDate>Fri, 29 May 2020 14:40:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/425097#M22707</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2020-05-29T14:40:58Z</dc:date>
    </item>
    <item>
      <title>Re: Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/425586#M22727</link>
      <description>&lt;P&gt;Hi Greg,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Is there any way we can increase the priority of this issue? We are facing this for more than a month now and would like it to be resolved.&lt;/P&gt;</description>
      <pubDate>Mon, 01 Jun 2020 05:36:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/425586#M22727</guid>
      <dc:creator>Traye1</dc:creator>
      <dc:date>2020-06-01T05:36:31Z</dc:date>
    </item>
    <item>
      <title>Re: Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/425750#M22734</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1259891"&gt;@Traye1&lt;/a&gt;&amp;nbsp;I'll check in with engineering and request they increase the priority.&lt;/P&gt;</description>
      <pubDate>Mon, 01 Jun 2020 15:00:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/425750#M22734</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2020-06-01T15:00:07Z</dc:date>
    </item>
    <item>
      <title>Re: Issue while deleting account</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/428152#M22788</link>
      <description>&lt;P&gt;This should be fixed now. Please try again and let me know if you're still seeing the issue. Thanks!&lt;/P&gt;</description>
      <pubDate>Tue, 09 Jun 2020 18:21:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Issue-while-deleting-account/m-p/428152#M22788</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2020-06-09T18:21:33Z</dc:date>
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