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    <title>topic Re: Error Occurred Unexpected character encountered while parsing value: &amp;lt;. in Dropbox API Support &amp; Feedback</title>
    <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Error-Occurred-Unexpected-character-encountered-while-parsing/m-p/777435#M33962</link>
    <description>&lt;P&gt;Please &lt;A href="https://www.dropbox.com/developers/contact" target="_blank"&gt;open an API ticket here&lt;/A&gt; and share a cursor value that results in this error so we can look into this specifically for you. Thanks in advance!&lt;/P&gt;</description>
    <pubDate>Fri, 14 Jun 2024 16:04:58 GMT</pubDate>
    <dc:creator>Greg-DB</dc:creator>
    <dc:date>2024-06-14T16:04:58Z</dc:date>
    <item>
      <title>Error Occurred Unexpected character encountered while parsing value: &lt;.</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Error-Occurred-Unexpected-character-encountered-while-parsing/m-p/777415#M33960</link>
      <description>&lt;P&gt;We are using the API to connect to customer accounts and retrieve files waiting in Dropbox to be uploaded to a CRM system.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;We are getting an error when we are trying to get a list of items in a give folder. The error is "Error Occurred Unexpected character encountered while parsing value: &amp;lt;."&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;We have established this is happening because instead of getting a list of files in JSON format, we are getting an error, in HTML format, as sown below:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;lt;!DOCTYPE html&amp;gt;&lt;BR /&gt;&amp;lt;html&amp;gt;&lt;BR /&gt;&amp;lt;head&amp;gt;&amp;lt;meta http-equiv="Content-Type" content="text/html; charset=utf-8"&amp;gt;&lt;BR /&gt;&amp;lt;meta name="viewport" content="width=device-width, initial-scale=1" /&amp;gt;&lt;BR /&gt;&amp;lt;title&amp;gt;Dropbox - 504&amp;lt;/title&amp;gt;&lt;BR /&gt;&amp;lt;link href="&lt;A title="https://cfl.dropboxstatic.com/static/metaserver/static/css/error.css%22" href="https://cfl.dropboxstatic.com/static/metaserver/static/css/error.css%22" target="_blank" rel="noreferrer noopener"&gt;https://cfl.dropboxstatic.com/static/metaserver/static/css/error.css" rel="stylesheet" type="text/css"/&amp;gt;&lt;BR /&gt;&amp;lt;link rel="shortcut icon" href="&lt;/A&gt;&lt;A title="https://cfl.dropboxstatic.com/static/images/favicon.ico%22/%3e" target="_blank" rel="noreferrer noopener"&gt;https://cfl.dropboxstatic.com/static/images/favicon.ico"/&amp;gt;&lt;BR /&gt;&amp;lt;/head&amp;gt;&lt;BR /&gt;&amp;lt;body&amp;gt;&lt;BR /&gt;&amp;lt;div class="figure"&amp;gt;&lt;BR /&gt;&amp;lt;img src="&lt;/A&gt;&lt;A title="https://assets.dropbox.com/www/en-us/illustrations/spot/target-miss.svg%22" href="https://assets.dropbox.com/www/en-us/illustrations/spot/target-miss.svg%22" target="_blank" rel="noreferrer noopener"&gt;https://assets.dropbox.com/www/en-us/illustrations/spot/target-miss.svg" alt="Error: 504"/&amp;gt;&lt;BR /&gt;&amp;lt;/div&amp;gt;&lt;BR /&gt;&amp;lt;div id="errorbox"&amp;gt;&lt;BR /&gt;&amp;lt;h1&amp;gt;Error (504)&amp;lt;/h1&amp;gt;Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our &amp;lt;a href="&lt;/A&gt;&lt;A title="https://status.dropbox.com%22%3estatus/" target="_blank" rel="noreferrer noopener"&gt;https://status.dropbox.com"&amp;gt;Status Page&amp;lt;/a&amp;gt; to see if there is a known incident, our &amp;lt;a href="&lt;/A&gt;&lt;A title="https://www.dropbox.com/help%22%3ehelp" target="_blank" rel="noreferrer noopener"&gt;https://www.dropbox.com/help"&amp;gt;Help Center&amp;lt;/a&amp;gt; and &amp;lt;a href="&lt;/A&gt;&lt;A title="https://forums.dropbox.com%22%3eforums%3c/a%3e" target="_blank" rel="noreferrer noopener"&gt;https://forums.dropbox.com"&amp;gt;forums&amp;lt;/a&amp;gt; for help, or head back to &amp;lt;a href="&lt;/A&gt;&lt;A title="https://www.dropbox.com/home%22%3ehome%3c/a%3e." target="_blank" rel="noreferrer noopener"&gt;https://www.dropbox.com/home"&amp;gt;home&amp;lt;/a&amp;gt;.&lt;BR /&gt;&amp;lt;/div&amp;gt;&lt;/A&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;lt;/body&amp;gt;&lt;BR /&gt;&amp;lt;/html&amp;gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;So, now we can handle this error and alert the user.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Recently, it is happening on every single call to a specific folder. There are many files in that folder, and we are wondering if this is a timeout or some sort of rate throttling.&lt;/P&gt;&lt;P&gt;Please can you advise.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;This is an example of a response header we received today:&lt;/P&gt;&lt;P&gt;x-dropbox-request-id = "c22bbf15af53476f91e6ca51aa945773"&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;IP: &lt;A title="https://www.whatismyip.com/ip/185.234.235.131/" href="https://www.whatismyip.com/ip/185.234.235.131/" target="_blank" rel="noreferrer noopener"&gt;185.234.235.131&lt;/A&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 14 Jun 2024 14:32:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Error-Occurred-Unexpected-character-encountered-while-parsing/m-p/777415#M33960</guid>
      <dc:creator>indigo-cloud</dc:creator>
      <dc:date>2024-06-14T14:32:28Z</dc:date>
    </item>
    <item>
      <title>Re: Error Occurred Unexpected character encountered while parsing value: &lt;.</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Error-Occurred-Unexpected-character-encountered-while-parsing/m-p/777435#M33962</link>
      <description>&lt;P&gt;Please &lt;A href="https://www.dropbox.com/developers/contact" target="_blank"&gt;open an API ticket here&lt;/A&gt; and share a cursor value that results in this error so we can look into this specifically for you. Thanks in advance!&lt;/P&gt;</description>
      <pubDate>Fri, 14 Jun 2024 16:04:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Error-Occurred-Unexpected-character-encountered-while-parsing/m-p/777435#M33962</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2024-06-14T16:04:58Z</dc:date>
    </item>
    <item>
      <title>Re: Error Occurred Unexpected character encountered while parsing value: &lt;.</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Error-Occurred-Unexpected-character-encountered-while-parsing/m-p/777986#M33972</link>
      <description>&lt;P&gt;Thanks, I did that and support has now contacted me.&lt;/P&gt;</description>
      <pubDate>Tue, 18 Jun 2024 09:08:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Error-Occurred-Unexpected-character-encountered-while-parsing/m-p/777986#M33972</guid>
      <dc:creator>indigo-cloud</dc:creator>
      <dc:date>2024-06-18T09:08:56Z</dc:date>
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