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    <title>topic Re: Help, having problems creating sending out a document for signature, keep having error in Integrations</title>
    <link>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720707#M10996</link>
    <description>&lt;P&gt;I just did another test, sent it with only a couple initials and it went through.&amp;nbsp; I then tried to send again with all areas 27 initials and 5 signatures and it would not send and has the error message.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 11 Oct 2023 20:55:41 GMT</pubDate>
    <dc:creator>oswaltlaw</dc:creator>
    <dc:date>2023-10-11T20:55:41Z</dc:date>
    <item>
      <title>Help, having problems creating sending out a document for signature, keep having error</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720649#M10991</link>
      <description>&lt;P&gt;Everything has worked fine until yesterday.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;When sending out a document for signature when we get to the end and send it has the following error.&amp;nbsp; "&lt;SPAN&gt;Something went wrong and we weren’t able to process the signature request at the moment. Please try again."&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;It is a 19 page document with approximately&amp;nbsp;25 initials&amp;nbsp;and 5 pages for signature.&amp;nbsp; Its a .doc file and when adding places for initials and signature it converts to .pdf&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Please help!&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 11 Oct 2023 19:06:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720649#M10991</guid>
      <dc:creator>oswaltlaw</dc:creator>
      <dc:date>2023-10-11T19:06:07Z</dc:date>
    </item>
    <item>
      <title>Re: Help, having problems creating sending out a document for signature, keep having error</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720681#M10992</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756325"&gt;@oswaltlaw&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you confirm that the file meets the &lt;A href="https://faq.hellosign.com/hc/en-us/articles/206074838-What-are-your-supported-file-types-and-file-size-" target="_blank"&gt;supported file types&lt;/A&gt; for the signature, namely if it's less than 40 MB in size?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Wed, 11 Oct 2023 20:02:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720681#M10992</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-10-11T20:02:56Z</dc:date>
    </item>
    <item>
      <title>Re: Help, having problems creating sending out a document for signature, keep having error</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720690#M10993</link>
      <description>&lt;P&gt;Hello, the file size is 184kb.&amp;nbsp; Thank you!&lt;/P&gt;</description>
      <pubDate>Wed, 11 Oct 2023 20:21:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720690#M10993</guid>
      <dc:creator>oswaltlaw</dc:creator>
      <dc:date>2023-10-11T20:21:34Z</dc:date>
    </item>
    <item>
      <title>Re: Help, having problems creating sending out a document for signature, keep having error</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720699#M10994</link>
      <description>&lt;P&gt;What plan are you on currently according to &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;this page&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How many signature requests have you made this month?&lt;/P&gt;</description>
      <pubDate>Wed, 11 Oct 2023 20:42:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720699#M10994</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-10-11T20:42:27Z</dc:date>
    </item>
    <item>
      <title>Re: Help, having problems creating sending out a document for signature, keep having error</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720706#M10995</link>
      <description>&lt;P&gt;We are on a business plan.&amp;nbsp; When the problems started we upgraded in hopes of a fix.&amp;nbsp; We have sent 20-30 so far this month.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;It will allow us to send 1-5 pages with 1 or 2 signatures. However the larger ones (180kb) wont send.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I've tested it and tried to send it with no signatures and it would not send either.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Is there a limit as to how many initials and signatures?&amp;nbsp; We have aprox 27 initials and 5 signature.&lt;/P&gt;</description>
      <pubDate>Wed, 11 Oct 2023 20:50:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720706#M10995</guid>
      <dc:creator>oswaltlaw</dc:creator>
      <dc:date>2023-10-11T20:50:52Z</dc:date>
    </item>
    <item>
      <title>Re: Help, having problems creating sending out a document for signature, keep having error</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720707#M10996</link>
      <description>&lt;P&gt;I just did another test, sent it with only a couple initials and it went through.&amp;nbsp; I then tried to send again with all areas 27 initials and 5 signatures and it would not send and has the error message.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 11 Oct 2023 20:55:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720707#M10996</guid>
      <dc:creator>oswaltlaw</dc:creator>
      <dc:date>2023-10-11T20:55:41Z</dc:date>
    </item>
    <item>
      <title>Re: Help, having problems creating sending out a document for signature, keep having error</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720714#M10997</link>
      <description>&lt;P&gt;Thanks for the info, I'd recommend contacting the &lt;A href="https://faq.hellosign.com/hc/en-us/requests/new" target="_blank"&gt;support team&lt;/A&gt; for them to investigate this matter in more detail on their end.&lt;/P&gt;</description>
      <pubDate>Wed, 11 Oct 2023 21:14:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Help-having-problems-creating-sending-out-a-document-for/m-p/720714#M10997</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-10-11T21:14:40Z</dc:date>
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