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    <title>topic Re: Outlook emails don't open when downloaded from Dropbox in Integrations</title>
    <link>https://www.dropboxforum.com/t5/Integrations/Outlook-emails-don-t-open-when-downloaded-from-Dropbox/m-p/721857#M11025</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757673"&gt;@KTroxell&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in here, but I just wanted to mention that you'll need to ask your customer to clarify the exact app they use to open the files in question on their end.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Note that those files might look odd for you since they'd be most likely associated with your customer's email address.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Have you considered having her forward you the emails directly instead?&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 16 Oct 2023 20:08:17 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2023-10-16T20:08:17Z</dc:date>
    <item>
      <title>Outlook emails don't open when downloaded from Dropbox</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Outlook-emails-don-t-open-when-downloaded-from-Dropbox/m-p/721763#M11021</link>
      <description>&lt;P&gt;I have a MAC and my customer has a PC. &amp;nbsp;She downloaded emails into dropbox from outlook, which I downloaded on my computer. &amp;nbsp;The files would not open and asked what app to use to open. &amp;nbsp;I chose outlook. &amp;nbsp;Now, when clicking on the file, it opens an email with the file attached. &amp;nbsp;When I click on the file it opens another email with a file attached. &amp;nbsp;The actual emails uploaded into dropbox and downloaded onto my computer do not open.&lt;/P&gt;</description>
      <pubDate>Mon, 16 Oct 2023 15:20:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Outlook-emails-don-t-open-when-downloaded-from-Dropbox/m-p/721763#M11021</guid>
      <dc:creator>KTroxell</dc:creator>
      <dc:date>2023-10-16T15:20:53Z</dc:date>
    </item>
    <item>
      <title>Re: Outlook emails don't open when downloaded from Dropbox</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Outlook-emails-don-t-open-when-downloaded-from-Dropbox/m-p/721786#M11022</link>
      <description>&lt;P&gt;Welcome aboard the Community, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757673"&gt;@KTroxell&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you happen to know the exact steps that your customer followed to upload her emails to Dropbox? Do you mean that she enabled the &lt;A href="https://help.dropbox.com/integrations/outlook-email#save" target="_blank"&gt;Outlook integration&lt;/A&gt; to save her email attachments to Dropbox instead, and then she shared them with you?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Feel free to send me a screenshot of what you see on your end, when trying to access them.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted for any updates.&lt;/P&gt;</description>
      <pubDate>Mon, 16 Oct 2023 15:19:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Outlook-emails-don-t-open-when-downloaded-from-Dropbox/m-p/721786#M11022</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-10-16T15:19:09Z</dc:date>
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    <item>
      <title>Re: Outlook emails don't open when downloaded from Dropbox</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Outlook-emails-don-t-open-when-downloaded-from-Dropbox/m-p/721802#M11023</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Picture1.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/41298i5173578617345099/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Picture1.png" alt="Picture1.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt; See screenshot from my desktop. &amp;nbsp;I have asked my customer how they added the emails to Dropbox. &amp;nbsp;She can open them after downloading them from the Dropbox folder she created. &amp;nbsp;The email on the bottom right is how the files are opening up and when I click on the attachment, it opens up another email exactly like the bottom right one.&lt;/P&gt;</description>
      <pubDate>Mon, 16 Oct 2023 16:08:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Outlook-emails-don-t-open-when-downloaded-from-Dropbox/m-p/721802#M11023</guid>
      <dc:creator>KTroxell</dc:creator>
      <dc:date>2023-10-16T16:08:47Z</dc:date>
    </item>
    <item>
      <title>Re: Outlook emails don't open when downloaded from Dropbox</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Outlook-emails-don-t-open-when-downloaded-from-Dropbox/m-p/721857#M11025</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757673"&gt;@KTroxell&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in here, but I just wanted to mention that you'll need to ask your customer to clarify the exact app they use to open the files in question on their end.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Note that those files might look odd for you since they'd be most likely associated with your customer's email address.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Have you considered having her forward you the emails directly instead?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 16 Oct 2023 20:08:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Outlook-emails-don-t-open-when-downloaded-from-Dropbox/m-p/721857#M11025</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-16T20:08:17Z</dc:date>
    </item>
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