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  <channel>
    <title>topic Re: dropbox android app misbehaving in Integrations</title>
    <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741333#M11699</link>
    <description>&lt;P&gt;If you're not on a &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;Dropbox Basic plan&lt;/A&gt; with more than &lt;A href="https://www.dropbox.com/devices" target="_blank"&gt;3 devices connected&lt;/A&gt;, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you also try uninstalling and reinstalling the Word app as well?&lt;/P&gt;</description>
    <pubDate>Fri, 05 Jan 2024 13:46:06 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2024-01-05T13:46:06Z</dc:date>
    <item>
      <title>Getting an error when editing a Word file via Android app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741324#M11696</link>
      <description>&lt;P&gt;In using the Dropbox android app, every time I edit a doc with word and attempt to save, I get a message which recycles endlessly, 'looking for 365 account.' And then there are 3 pages of adds for Microsoft 365. I have a 365 account, but it is not recognized. I can work around this, but it is a pain.&lt;/P&gt;</description>
      <pubDate>Fri, 05 Jan 2024 12:51:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741324#M11696</guid>
      <dc:creator>dluptonmd</dc:creator>
      <dc:date>2024-01-05T12:51:16Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741328#M11697</link>
      <description>&lt;P&gt;Hi @dluptonmd, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just for clarification, are you opening the Dropbox app first, and then attempting to edit a Word file via the app, which would then open the official Word app?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you on a stable WiFi connection, or using cellular data?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Fri, 05 Jan 2024 12:50:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741328#M11697</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-05T12:50:21Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741329#M11698</link>
      <description>Yes. Opening the Dropbox app first and editing Dropbox file with word 'always.'</description>
      <pubDate>Fri, 05 Jan 2024 12:55:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741329#M11698</guid>
      <dc:creator>dluptonmd</dc:creator>
      <dc:date>2024-01-05T12:55:50Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741333#M11699</link>
      <description>&lt;P&gt;If you're not on a &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;Dropbox Basic plan&lt;/A&gt; with more than &lt;A href="https://www.dropbox.com/devices" target="_blank"&gt;3 devices connected&lt;/A&gt;, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you also try uninstalling and reinstalling the Word app as well?&lt;/P&gt;</description>
      <pubDate>Fri, 05 Jan 2024 13:46:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741333#M11699</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-05T13:46:06Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741347#M11703</link>
      <description>I did, twice. I also uninstalled and reinstalled Dropbox.&lt;BR /&gt;</description>
      <pubDate>Fri, 05 Jan 2024 14:15:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741347#M11703</guid>
      <dc:creator>dluptonmd</dc:creator>
      <dc:date>2024-01-05T14:15:49Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741360#M11704</link>
      <description>&lt;P&gt;It sounds like there might be an issue with the Office app, since you don't need a 365 subscription to edit Word files via Dropbox, and the message is relating to their subscription service.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried contacting Microsoft support for further assistance on this matter?&lt;/P&gt;</description>
      <pubDate>Fri, 05 Jan 2024 15:29:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741360#M11704</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-05T15:29:30Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741362#M11705</link>
      <description>Yes and they say it's a Dropbox issue! I don't know why I'm getting this message-advertisement but I am. I think it's a Dropbox problem because I don't have issues with word in other apps, including onedrive. And frankly, the Dropbox app, in general, is misbehaving. The recent docs list is completely messed up. But that's an issue for another day. Thx&lt;BR /&gt;&lt;BR /&gt;</description>
      <pubDate>Fri, 05 Jan 2024 15:38:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741362#M11705</guid>
      <dc:creator>dluptonmd</dc:creator>
      <dc:date>2024-01-05T15:38:17Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741365#M11706</link>
      <description>&lt;P&gt;Are you only getting this for Word files, or does it occur for Excel files as well?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What plan do you currently have according to &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;this page&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 05 Jan 2024 15:55:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741365#M11706</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-05T15:55:51Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741372#M11707</link>
      <description>dropbox basic plan.&lt;BR /&gt;&lt;BR /&gt;only for word files. I only use word.&lt;BR /&gt;&lt;BR /&gt;one other thing. It used to be until this problem developed that when I opened a Dropbox file with word, the doc would appear on the Dropbox and the word recent docs list, but now the doc no longer shows up on the word recent docs list. Thx.</description>
      <pubDate>Fri, 05 Jan 2024 16:15:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741372#M11707</guid>
      <dc:creator>dluptonmd</dc:creator>
      <dc:date>2024-01-05T16:15:07Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741407#M11709</link>
      <description>&lt;P&gt;Sorry to jump in here, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1598988"&gt;@dluptonmd &lt;/a&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you open the Word app, and tap on the folder icon, do you see Dropbox as an option to choose files from?&lt;/P&gt;</description>
      <pubDate>Fri, 05 Jan 2024 19:42:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741407#M11709</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-01-05T19:42:01Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741417#M11710</link>
      <description>Yes. but I don't work out of word. I work out of Dropbox and open the Dropbox files with the word option available there. Because when you work out of word, you can't access recent Dropbox files.</description>
      <pubDate>Fri, 05 Jan 2024 19:59:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741417#M11710</guid>
      <dc:creator>dluptonmd</dc:creator>
      <dc:date>2024-01-05T19:59:45Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741454#M11711</link>
      <description>&lt;P&gt;I understand, &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1598988"&gt;@dluptonmd &lt;/a&gt;&lt;/SPAN&gt;, thanks for checking.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you also send us a screenshot of the error, so we can have a visual?&lt;/P&gt;</description>
      <pubDate>Fri, 05 Jan 2024 22:45:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741454#M11711</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-01-05T22:45:36Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741465#M11712</link>
      <description>This is what the endless screen message says, copied here. I don't see how to send a screenshot.&lt;BR /&gt;&lt;BR /&gt;Your documents and files in one app.&lt;BR /&gt;Checking for accounts..</description>
      <pubDate>Fri, 05 Jan 2024 23:36:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741465#M11712</guid>
      <dc:creator>dluptonmd</dc:creator>
      <dc:date>2024-01-05T23:36:49Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741474#M11713</link>
      <description>&lt;P&gt;If you're on your phone, you'll need to request the desktop version of the site to see the upload button for the screenshot, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1598988"&gt;@dluptonmd &lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks in advance!&lt;/P&gt;</description>
      <pubDate>Sat, 06 Jan 2024 00:06:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741474#M11713</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-01-06T00:06:32Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741484#M11714</link>
      <description>I don't have access to my computer now. Anyway, the only thing I would send you is a Microsoft screen that contains the text I just sent you, which again reads 'Your documents and files in one app. Checking for accounts..' And this page blinks on and off forever. Thx.</description>
      <pubDate>Sat, 06 Jan 2024 01:38:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741484#M11714</guid>
      <dc:creator>dluptonmd</dc:creator>
      <dc:date>2024-01-06T01:38:38Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741640#M11720</link>
      <description>I've done some research and this is an ad, notification, it seems, for the Microsoft 365 cloud service which competes with Dropbox, an attempt to divert you to that service. But I don't know how to get rid of it.</description>
      <pubDate>Sun, 07 Jan 2024 05:36:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/741640#M11720</guid>
      <dc:creator>dluptonmd</dc:creator>
      <dc:date>2024-01-07T05:36:45Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/742587#M11798</link>
      <description>&lt;P&gt;still need help with this issue. Can't believe I'm the only person having this issue?! I tried registering the serial number of my phone at my 365 account, but it won't accept it. Only seems to recognize a registered computer. Thx.&lt;/P&gt;</description>
      <pubDate>Thu, 11 Jan 2024 03:51:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/742587#M11798</guid>
      <dc:creator>david u.4</dc:creator>
      <dc:date>2024-01-11T03:51:55Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/742611#M11800</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/59354"&gt;@david u.4&lt;/a&gt;&lt;/SPAN&gt;, it seems like you might have a second Dropbox account since you also messaged us under the username @dluptonmd.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Regarding your query, since we're not experiencing any other users with the same behavior, we can only recommend contacting Microsoft support, since their app is making this prompt, not the Dropbox app.&lt;/P&gt;</description>
      <pubDate>Thu, 11 Jan 2024 08:46:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/742611#M11800</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-11T08:46:42Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/742616#M11801</link>
      <description>I'll try them again, but they referred me back to Dropbox. The problem only occurs when I'm in the Dropbox app and select word to edit the Dropbox file. If I'm using the word app, itself, and edit a file say out of one drive, or a file on the device, itself (in docs), I don't get the message.&lt;BR /&gt;&lt;BR /&gt;As far as the accounts go, the last message I sent was from my computer. All the previous messages I sent using my phone, so I don't know exactly what that means.&lt;BR /&gt;&lt;BR /&gt;Thx for any additional help.</description>
      <pubDate>Thu, 11 Jan 2024 09:15:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/742616#M11801</guid>
      <dc:creator>dluptonmd</dc:creator>
      <dc:date>2024-01-11T09:15:00Z</dc:date>
    </item>
    <item>
      <title>Re: dropbox android app misbehaving</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/742643#M11802</link>
      <description>&lt;P&gt;Let me know what they say regarding this matter.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When it comes to the username, this means that you signed into a different Dropbox account on your phone to post your comment, when compared to the one on your desktop. There is a small possibility that this could be related to what you're experiencing.&lt;/P&gt;</description>
      <pubDate>Thu, 11 Jan 2024 11:56:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Getting-an-error-when-editing-a-Word-file-via-Android-app/m-p/742643#M11802</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-11T11:56:27Z</dc:date>
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