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  <channel>
    <title>topic Re: iOS Files App Favorites Folder Disappear in Integrations</title>
    <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324308#M3109</link>
    <description>&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;No problem, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/937562"&gt;@f1rstmistake&lt;/a&gt;!&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;I’ve sent you an email &lt;FONT color="#808080"&gt;to the email address associated with your Forum profile&lt;/FONT&gt;, so please check your inbox for my latest message and we’ll take it from there.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Cheers!&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;</description>
    <pubDate>Mon, 21 Jan 2019 09:36:24 GMT</pubDate>
    <dc:creator>Lusil</dc:creator>
    <dc:date>2019-01-21T09:36:24Z</dc:date>
    <item>
      <title>iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/323734#M3102</link>
      <description>&lt;P&gt;On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files app, when I reopen it, the folder disappears from the favorites list. &amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 29 May 2019 12:10:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/323734#M3102</guid>
      <dc:creator>FrankieT</dc:creator>
      <dc:date>2019-05-29T12:10:01Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/323749#M3103</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/934964"&gt;@FrankieT&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;Could you please clarify if you're referring to starring files by any chance? Are you seeing any errors before or after they disappear?&amp;nbsp;A screenshot (excluding personal info) of the behavior you're experiencing would also be very helpful so as to have a better understanding of your concern.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks in advance!&lt;/P&gt;</description>
      <pubDate>Thu, 17 Jan 2019 16:02:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/323749#M3103</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2019-01-17T16:02:34Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/323752#M3104</link>
      <description>its When I favorite a folder by using a long click and selecting favorite&lt;BR /&gt;&lt;BR /&gt;If you go back to the main files app screen, it lists all you cloud services, then your favorites, then your tags.&lt;BR /&gt;&lt;BR /&gt;When you first favorite the folder it appears in the favorite list; when you close the app and reopen, it no longer shows in the favorite list. Favorited Folders from iCloud Drive will remain, but any other cloud service folders disappear</description>
      <pubDate>Thu, 17 Jan 2019 16:12:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/323752#M3104</guid>
      <dc:creator>FrankieT</dc:creator>
      <dc:date>2019-01-17T16:12:47Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/323874#M3105</link>
      <description>&lt;P&gt;Thanks for getting back to me on this,&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/934964"&gt;@FrankieT&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The first thought that&amp;nbsp;comes to mind is that if you're trying to &lt;A href="https://www.dropbox.com/help/mobile/ios-files-app" target="_blank"&gt;sync Favorites from the iOS mobile app to the Files app, then this isn't currently an option&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, if this isn't exactly what you've been doing, then we can&amp;nbsp;go to email so as to have a more in-depth look into this. In this case, I can contact you directly to your Forum profile.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know&amp;nbsp;how you'd like to go about this!&lt;/P&gt;</description>
      <pubDate>Fri, 18 Jan 2019 08:37:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/323874#M3105</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2019-01-18T08:37:55Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324008#M3106</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;if if you try to follow what Frankie is telling, you should be able to understand the issue. It’s not syncing favorites, it happens on same device.&lt;/P&gt;&lt;P&gt;1. From iOS Files app, long tap on Dropbox folder and select Favorite. It should appear uneed&amp;nbsp;Favorites on side pane.&lt;/P&gt;&lt;P&gt;2. Now force close Files app and restart Files app, the folder under Favorites is now gone.&lt;/P&gt;&lt;P&gt;This doesn’t happen if I favorite folder on Google Drive or iCloud. Only happen to Dropbox folder.&lt;/P&gt;&lt;P&gt;Please try not just to response, but spend time to understand the issue.&lt;/P&gt;&lt;P&gt;Best,&lt;/P&gt;&lt;P&gt;Joe&lt;/P&gt;</description>
      <pubDate>Fri, 18 Jan 2019 22:02:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324008#M3106</guid>
      <dc:creator>f1rstmistake</dc:creator>
      <dc:date>2019-01-18T22:02:45Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324290#M3107</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Hey there Joe,&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;If you’re also having a similar experience, I’d recommend taking this discussion to email due to sensitive info that’ll be required to further investigate on the matter. In this case, I can contact you to the email address connected to your Forum profile.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Let me know if you’d like to proceed as such and I’ll make sure to get back to you as soon as possible. Thank you in advance!&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@BEEAA17610EBE252DA0E57250B296A61/images/emoticons/1f642.png" alt=":slight_smile:" title=":slight_smile:" /&gt;&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Thu, 14 Mar 2019 10:36:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324290#M3107</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2019-03-14T10:36:00Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324294#M3108</link>
      <description>Hi Lusil, yes please. Thank you.</description>
      <pubDate>Mon, 21 Jan 2019 08:48:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324294#M3108</guid>
      <dc:creator>f1rstmistake</dc:creator>
      <dc:date>2019-01-21T08:48:20Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324308#M3109</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;No problem, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/937562"&gt;@f1rstmistake&lt;/a&gt;!&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;I’ve sent you an email &lt;FONT color="#808080"&gt;to the email address associated with your Forum profile&lt;/FONT&gt;, so please check your inbox for my latest message and we’ll take it from there.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Cheers!&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Mon, 21 Jan 2019 09:36:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324308#M3109</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2019-01-21T09:36:24Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324386#M3110</link>
      <description>&lt;P&gt;I actually have a screen recording from my phone which shows the exact problem.&amp;nbsp; But to re-clarify.&amp;nbsp; When I find a folder that I would like to put into the favorites list, I mark it as a favorite and it appears in the list.&amp;nbsp; If i get out of the files app and go anywhere else, when I get back in, it is no longer shown in the favorites list.&lt;/P&gt;</description>
      <pubDate>Mon, 21 Jan 2019 16:13:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324386#M3110</guid>
      <dc:creator>FrankieT</dc:creator>
      <dc:date>2019-01-21T16:13:41Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324506#M3111</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/934964"&gt;@FrankieT&lt;/a&gt;, I’ve sent you an email to the email address that’s under your Forum profile so as to look into this matter together. Please check your inbox for my latest message.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Thanks!&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Tue, 22 Jan 2019 06:33:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/324506#M3111</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2019-01-22T06:33:18Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/327130#M3112</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;I am exactly experiencing the same problem.&lt;/P&gt;&lt;P&gt;For months I’ve been marking as favorites mainly box.com and OneDrive folders, which were persistent in the IOS files app. Now that I’m more focused on my personal dropbox folder, I found that I can’t store any frequently used folder in the favourites.&lt;/P&gt;&lt;P&gt;Please let me know if there is a solution on the cases reported above.&lt;/P&gt;&lt;P&gt;Jan&lt;/P&gt;</description>
      <pubDate>Tue, 05 Feb 2019 14:47:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/327130#M3112</guid>
      <dc:creator>Jpasotto</dc:creator>
      <dc:date>2019-02-05T14:47:58Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/327135#M3113</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;I just tried the solution from this apple discussion, and so far it has worked...&lt;/P&gt;&lt;P&gt;&lt;A href="https://discussions.apple.com/thread/8630592" target="_blank"&gt;https://discussions.apple.com/thread/8630592&lt;/A&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 05 Feb 2019 15:28:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/327135#M3113</guid>
      <dc:creator>Jpasotto</dc:creator>
      <dc:date>2019-02-05T15:28:37Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/327916#M3114</link>
      <description>&lt;P&gt;I have this exact same issue—and it’s been an issue for *years*. It has never been fixed. I am honestly considering moving to a new cloud provider it is *that* frustrating...&lt;/P&gt;</description>
      <pubDate>Sun, 10 Feb 2019 03:28:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/327916#M3114</guid>
      <dc:creator>sjm88</dc:creator>
      <dc:date>2019-02-10T03:28:30Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/328017#M3115</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Hey&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/665197"&gt;@sjm88&lt;/a&gt;!&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Could you please provide some additional info as per the behavior that you’re experiencing? Are folders only from your Dropbox account marked in the Files app disappearing? Are you getting any errors? Have you also tried what &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/970480"&gt;@Jpasotto&lt;/a&gt; mentions in their post above?&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Thanks in advance!&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Mon, 11 Feb 2019 08:06:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/328017#M3115</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2019-02-11T08:06:49Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/333053#M3116</link>
      <description>&lt;P&gt;It is exactly the reported issue. Dropbox, and only dropbox, is incapable of retaining “favourited” folders in the iOS Files app. Any folder that is favourited will at some point subsequently disappear, often before my very eyes.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have tried the suggested “fix”—entirely removing Dropbox from the app, re-adding it and then trying again. This sometimes works, for a limited time. I just tried it five minutes ago and it did not.&lt;/P&gt;&lt;P&gt;Can you confirm you actually understand the issue that has now been reported, clearly and succintly, multiple times? I am so sick of this, it makes working with dropbox on the iPad manifestly harder than almost any other cloud service.&lt;/P&gt;&lt;P&gt;Is there a fix!?&lt;/P&gt;</description>
      <pubDate>Sun, 10 Mar 2019 10:04:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/333053#M3116</guid>
      <dc:creator>sjm88</dc:creator>
      <dc:date>2019-03-10T10:04:08Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/333166#M3117</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/665197"&gt;@sjm88&lt;/a&gt;,&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;I understand where you’re coming from, but I’m afraid there’s not much to troubleshoot for as this is primarily how &lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;&lt;A class="attrlink" href="https://www.dropbox.com/help/mobile/ios-files-app" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropbox.com/help/mobile/ios-files-app"&gt;the Files app&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt; holds and previews folders and files. Nonetheless, I'd recommend&amp;nbsp;directly&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;&lt;A class="attrlink" href="https://www.dropbox.com/support" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropbox.com/support"&gt;contacting our Support team&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;&amp;nbsp;for a more in-depth look on this matter.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Thanks in advance once again!&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Thu, 14 Mar 2019 10:35:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/333166#M3117</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2019-03-14T10:35:22Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/333167#M3118</link>
      <description>I am well aware of the distinction between the Files app and Dropbox itself—but no other cloud providers I have ever used (eg OneDrive, OneDrive for Business, Google Drive) have ever had any such issues. I just had to completely uninstall the Dropbox app, and reinstall it, because files were simply not showing up in Files app.&lt;BR /&gt;&lt;BR /&gt;The only response from Dropbox seems to be: “it’s not our problem”. It is your problem—it relates to your service, as it integrates into the iOS platform. It’s a horrid experience, and I don’t understand the attitude...</description>
      <pubDate>Mon, 11 Mar 2019 10:02:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/333167#M3118</guid>
      <dc:creator>sjm88</dc:creator>
      <dc:date>2019-03-11T10:02:16Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/343838#M3119</link>
      <description>&lt;P&gt;Im having the same issue!&lt;/P&gt;</description>
      <pubDate>Fri, 10 May 2019 09:30:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/343838#M3119</guid>
      <dc:creator>Chfilm</dc:creator>
      <dc:date>2019-05-10T09:30:15Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/343847#M3120</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Hi there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1129918"&gt;@Chfilm&lt;/a&gt;, sorry to hear that.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Could you please try the following and let me know what you find?&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;OL class="listtype-number listindent1 list-number1" start="1"&gt;
&lt;LI&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Open the Files app.&lt;/SPAN&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Tap Locations &amp;gt; Edit.&lt;/SPAN&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Turn Dropbox off.&amp;nbsp;&lt;/SPAN&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Restart your device.&amp;nbsp;&lt;/SPAN&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Once your iPad is back to the Home screen, turn Dropbox back on in the Files app.&lt;/SPAN&gt;&lt;/LI&gt;
&lt;/OL&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;In the meantime, could you also let me know if you were able to &lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;&lt;A class="attrlink" href="https://www.dropbox.com/support" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropbox.com/support"&gt;get in touch with our Support team&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt; so as to have a more in-depth look on this?&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Thanks in advance!&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Fri, 10 May 2019 10:35:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/343847#M3120</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2019-05-10T10:35:36Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Files App Favorites Folder Disappear</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/343850#M3121</link>
      <description>I have done this countless times. It works for a while (between five minutes and a few hours) before going right back. It is ONLY Dropbox that does this. It needed a fix years ago—I’ve mostly just loved to OneDrive now for managing files on iOS. No such issues.</description>
      <pubDate>Fri, 10 May 2019 10:44:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Files-App-Favorites-Folder-Disappear/m-p/343850#M3121</guid>
      <dc:creator>sjm88</dc:creator>
      <dc:date>2019-05-10T10:44:06Z</dc:date>
    </item>
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