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  <channel>
    <title>topic Re: iOS Dropbox app won’t acknowledge Microsoft Word app in Integrations</title>
    <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591420#M6821</link>
    <description>I’ve been having this problem and reinstalled Dropbox works for me, but when I leave it for a few hours it reverts back to telling me I have to install the Word app. Is it a glitch from the most recent Dropbox update?</description>
    <pubDate>Mon, 18 Apr 2022 17:07:14 GMT</pubDate>
    <dc:creator>MooseAI</dc:creator>
    <dc:date>2022-04-18T17:07:14Z</dc:date>
    <item>
      <title>iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591139#M6816</link>
      <description>&lt;P&gt;I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being installed and up to date. If I tap through, Dropbox then sits waiting for Word to download, and never opens the document.&amp;nbsp;&lt;BR /&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="58E7F58B-F3E9-4ADD-8A7D-830E46D09A57.jpeg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/28827i06E072F998EAB94F/image-size/large?v=v2&amp;amp;px=999" role="button" title="58E7F58B-F3E9-4ADD-8A7D-830E46D09A57.jpeg" alt="58E7F58B-F3E9-4ADD-8A7D-830E46D09A57.jpeg" /&gt;&lt;/span&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;</description>
      <pubDate>Sat, 16 Apr 2022 20:14:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591139#M6816</guid>
      <dc:creator>LRBH</dc:creator>
      <dc:date>2022-04-16T20:14:46Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591210#M6817</link>
      <description>&lt;P&gt;Hello there&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1535267"&gt;@LRBH&lt;/a&gt;, Can you please try reinstalling Dropbox app and install Microsoft unified Office App&amp;nbsp;&lt;A href="https://aka.ms/OfficeAppiOS" target="_blank"&gt;https://aka.ms/OfficeAppiOS&lt;/A&gt;? Note that now Microsoft has a unified office app (along with individual Word, Excel, PowerPoint, and OneNote apps), which can be used to view/edit all supported office files.&lt;/P&gt;</description>
      <pubDate>Sun, 17 Apr 2022 11:22:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591210#M6817</guid>
      <dc:creator>Elixir</dc:creator>
      <dc:date>2022-04-17T11:22:54Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591222#M6818</link>
      <description>Having the same issue with both microsoft word app and microsoft office app.</description>
      <pubDate>Sun, 17 Apr 2022 14:15:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591222#M6818</guid>
      <dc:creator>Jenniferchristie</dc:creator>
      <dc:date>2022-04-17T14:15:06Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591254#M6819</link>
      <description>&lt;P&gt;Installing the unified app and deleting/reinstalling Dropbox seems to have fixed the problem. Thanks!&lt;/P&gt;</description>
      <pubDate>Sun, 17 Apr 2022 19:27:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591254#M6819</guid>
      <dc:creator>LRBH</dc:creator>
      <dc:date>2022-04-17T19:27:20Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591268#M6820</link>
      <description>The following &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@BE362880EDAC0E4306B228ACDD0C320C/emoticons/1f447.png" alt=":backhand_index_pointing_down:" title=":backhand_index_pointing_down:" /&gt; only works temporarily.&lt;BR /&gt;I received these instructions from the Dropbox support team. Since it then reverted to not opening Word/Excel, I’ve sent Dropbox Support a screen recording. Their rep says they will look into it.&lt;BR /&gt;&lt;BR /&gt;iOS Clear Cache/Uninstall/Reinstall Instructions:&lt;BR /&gt;&lt;BR /&gt;1) Clear the cache on your Dropbox app.&lt;BR /&gt;To clear your cache, please follow the steps listed below:&lt;BR /&gt;&lt;BR /&gt;Navigate to the “Account” tab&lt;BR /&gt;Tap the gear icon in the upper-left corner of the screen&lt;BR /&gt;Scroll to the bottom of the screen&lt;BR /&gt;Select “Clear Cache” under "Privacy"&lt;BR /&gt;&lt;BR /&gt;2) Uninstall the Dropbox App&lt;BR /&gt;3) Sign out from the App Store&lt;BR /&gt;4) Restart your device&lt;BR /&gt;5) Sign into the App Store&lt;BR /&gt;6) Download and Install Dropbox&lt;BR /&gt;7) Try to sign into your Dropbox account&lt;BR /&gt;&lt;BR /&gt;J</description>
      <pubDate>Fri, 22 Apr 2022 06:44:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591268#M6820</guid>
      <dc:creator>Jenniferchristie</dc:creator>
      <dc:date>2022-04-22T06:44:36Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591420#M6821</link>
      <description>I’ve been having this problem and reinstalled Dropbox works for me, but when I leave it for a few hours it reverts back to telling me I have to install the Word app. Is it a glitch from the most recent Dropbox update?</description>
      <pubDate>Mon, 18 Apr 2022 17:07:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591420#M6821</guid>
      <dc:creator>MooseAI</dc:creator>
      <dc:date>2022-04-18T17:07:14Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591430#M6822</link>
      <description>Have you tried installing the Office app? I think the Office app is supposed to replace the separate Word, Excel etc apps as a superior model. That’s what I am using. It’s not reverted yet. If it does, though, I’ll let you know. .</description>
      <pubDate>Mon, 18 Apr 2022 17:59:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591430#M6822</guid>
      <dc:creator>Jenniferchristie</dc:creator>
      <dc:date>2022-04-18T17:59:25Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591433#M6823</link>
      <description>Have you tried installing the Office app? I think the Office app is supposed to replace the separate Word, Excel etc apps as a superior model. That’s what I am using. It’s not reverted yet. If it does, though, I’ll let you know. .</description>
      <pubDate>Mon, 18 Apr 2022 18:02:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591433#M6823</guid>
      <dc:creator>Jenniferchristie</dc:creator>
      <dc:date>2022-04-18T18:02:37Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591439#M6824</link>
      <description>Install Office to open as opposed to Word? I have but it doesn’t give me the option to open from Office</description>
      <pubDate>Mon, 18 Apr 2022 18:26:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591439#M6824</guid>
      <dc:creator>MooseAI</dc:creator>
      <dc:date>2022-04-18T18:26:20Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591444#M6825</link>
      <description>It should force Word to open via Office if you delete the Separate Word app and clear the cache, phone off and on etc as above.</description>
      <pubDate>Mon, 18 Apr 2022 18:47:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591444#M6825</guid>
      <dc:creator>Jenniferchristie</dc:creator>
      <dc:date>2022-04-18T18:47:08Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591447#M6826</link>
      <description>I'm having this problem too - thought it was solved, then next time I tried to use it the app was broken again. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@125843D43FA9D99BEAE4527C9636DD0F/emoticons/1f615.png" alt=":confused_face:" title=":confused_face:" /&gt; I think it is a bug caused by the new update. For now I'll try following the full uninstall instructions Jennifer provided.</description>
      <pubDate>Mon, 18 Apr 2022 18:53:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591447#M6826</guid>
      <dc:creator>LRBH</dc:creator>
      <dc:date>2022-04-18T18:53:01Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591451#M6827</link>
      <description>&lt;P&gt;No good - Dropbox is now refusing to acknowledge the Office app even right after a full reinstall. I can open my Dropbox files from inside the Office app, but not in Dropbox itself. Which is frustrating, because it means I can't use the "most recent" tab to quickly pick up where I left off.&lt;BR /&gt;&lt;BR /&gt;I think I'm just going to have to wait for a bug fix. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@6554F22B068C8B804CC975DF896BFABF/emoticons/1f641.png" alt=":slightly_frowning_face:" title=":slightly_frowning_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Apr 2022 19:02:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591451#M6827</guid>
      <dc:creator>LRBH</dc:creator>
      <dc:date>2022-04-18T19:02:22Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591457#M6828</link>
      <description>It’s not a huge problem for me; reinstalling Dropbox each time is just annoying. Having to press the screen a few more times tells me just how lazy I am lol&lt;BR /&gt;&lt;BR /&gt;I’ll just wait for an update to fix it hopefully</description>
      <pubDate>Mon, 18 Apr 2022 19:24:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591457#M6828</guid>
      <dc:creator>MooseAI</dc:creator>
      <dc:date>2022-04-18T19:24:25Z</dc:date>
    </item>
    <item>
      <title>Can't open files in Excel from iPad Dropbox app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591512#M6854</link>
      <description>&lt;P&gt;Hi All,&lt;/P&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; after update of new IOS on my iPad i can't seems to open up files from Dropbox to Excel.&amp;nbsp;&lt;BR /&gt;Dropbox app keep asking me to download the Excel app but i already have it.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;Please advise&lt;/P&gt;</description>
      <pubDate>Tue, 19 Apr 2022 00:45:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591512#M6854</guid>
      <dc:creator>allenng</dc:creator>
      <dc:date>2022-04-19T00:45:32Z</dc:date>
    </item>
    <item>
      <title>Re: Can't open files in Excel from iPad Dropbox app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591516#M6855</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Can you please try installing Microsoft unified Office App&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://aka.ms/OfficeAppiOS" target="_blank" rel="nofollow noopener noreferrer"&gt;https://aka.ms/OfficeAppiOS&lt;/A&gt;&lt;SPAN&gt;? Note that now Microsoft has a unified office app (along with individual Word, Excel, PowerPoint, and OneNote apps), which can be used to view/edit all supported office files. Then reinstall the Dropbox app as well.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 19 Apr 2022 00:58:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591516#M6855</guid>
      <dc:creator>Elixir</dc:creator>
      <dc:date>2022-04-19T00:58:19Z</dc:date>
    </item>
    <item>
      <title>Re: Can't open files in Excel from iPad Dropbox app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591523#M6856</link>
      <description>&lt;P&gt;Done what you mentioned, but it still ask me to download Excel app.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 19 Apr 2022 01:36:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591523#M6856</guid>
      <dc:creator>allenng</dc:creator>
      <dc:date>2022-04-19T01:36:57Z</dc:date>
    </item>
    <item>
      <title>Re: Can't open files in Excel from iPad Dropbox app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591524#M6857</link>
      <description>&lt;P&gt;I uninstall the excel app and reinstall it. Now it works. I have the All i one app but it doesn’t open the file to that app&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 19 Apr 2022 01:39:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591524#M6857</guid>
      <dc:creator>allenng</dc:creator>
      <dc:date>2022-04-19T01:39:01Z</dc:date>
    </item>
    <item>
      <title>Opening Excel files in Dropbox iPhone App</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591590#M6834</link>
      <description>&lt;P&gt;Everything has worked as it should until recently. Now when I try to open an excel file in My Dropbox on iPhone I get a message saying I need to install excel.&lt;BR /&gt;&lt;BR /&gt;I’ve tried reinstalling both apps (Dropbox and excel) and that resolves the issue until I try again a day later and I get the same issue again.&lt;BR /&gt;&lt;BR /&gt;Anyone else seen a similar issue before?&lt;BR /&gt;&lt;BR /&gt;Thanks&lt;/P&gt;</description>
      <pubDate>Tue, 19 Apr 2022 18:28:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591590#M6834</guid>
      <dc:creator>Gazlaz</dc:creator>
      <dc:date>2022-04-19T18:28:54Z</dc:date>
    </item>
    <item>
      <title>Re: Opening Excel files in Dropbox iPhone App</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591694#M6835</link>
      <description>Same problem with both excel and words. They need to fix that quick, can not use Dropbox without those 2</description>
      <pubDate>Tue, 19 Apr 2022 13:14:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591694#M6835</guid>
      <dc:creator>Zoltan</dc:creator>
      <dc:date>2022-04-19T13:14:30Z</dc:date>
    </item>
    <item>
      <title>Re: Can't open files in Excel from iPad Dropbox app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591750#M6858</link>
      <description>&lt;P&gt;Having the same issue after the last IOS update. I did all the above. Does not work. Keeps asking me to download Excel but it is already installed &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@C367FFD63E43B4C1A43C99F028E7064E/emoticons/1f61e.png" alt=":disappointed_face:" title=":disappointed_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 19 Apr 2022 15:32:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/iOS-Dropbox-app-won-t-acknowledge-Microsoft-Word-app/m-p/591750#M6858</guid>
      <dc:creator>mduck314</dc:creator>
      <dc:date>2022-04-19T15:32:12Z</dc:date>
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