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    <title>topic Re: Dropbox on Android suddenly unable to open protected Word document in Integrations</title>
    <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636873#M7840</link>
    <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1590867"&gt;@eastpaw&lt;/a&gt;, amazing job on the added info!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;These screenshots describe the situation on your mobile. You also mentioned you're having a problem with the website too, right?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What do you see when you try to open the files there?&lt;/P&gt;</description>
    <pubDate>Tue, 15 Nov 2022 14:02:54 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2022-11-15T14:02:54Z</dc:date>
    <item>
      <title>Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636207#M7823</link>
      <description>&lt;P&gt;Hello. I've had the same password protected Word doc in my dropbox for years now.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;On the same Android device I've been using for years as well, I am suddenly unable to open that file. When I try, I get a "File type not supported" error.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;OL&gt;
&lt;LI&gt;There is no "open with" option. There used to be one.&lt;/LI&gt;
&lt;LI&gt;I have tried reinstalling, wiping cache and data, etc - Dropbox app as well as Office and Word apps.&lt;/LI&gt;
&lt;LI&gt;I have tried unlinking and linking Office and Word to Dropbox. On my device as well as on the web.&lt;/LI&gt;
&lt;LI&gt;I have tried saving the file to device.&lt;/LI&gt;
&lt;/OL&gt;
&lt;P&gt;There is nothing wrong with the file.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;OL&gt;
&lt;LI&gt;I can open it just fine from Dropbox PC.&lt;/LI&gt;
&lt;LI&gt;I can also open it on my phone from the Word app.&lt;/LI&gt;
&lt;/OL&gt;
&lt;P&gt;When I try to open a &lt;EM&gt;non-protected&lt;/EM&gt; Word doc, I get a preview. And only then does an "open with" option appear.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Solutions desired:&lt;/P&gt;
&lt;OL&gt;
&lt;LI&gt;Setting Dropbox Android to open Word docs in the Word app by default rather than trying to give me a preview.&lt;/LI&gt;
&lt;LI&gt;Also, reinstatement of the "open with" option outside of doc preview. (This has completely disappeared for all my Dropbox files, not just this one.)&lt;/LI&gt;
&lt;/OL&gt;</description>
      <pubDate>Mon, 14 Nov 2022 10:05:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636207#M7823</guid>
      <dc:creator>eastpaw</dc:creator>
      <dc:date>2022-11-14T10:05:51Z</dc:date>
    </item>
    <item>
      <title>Falsely incorrect word document password in dropbox</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636365#M7845</link>
      <description>&lt;P&gt;If I try to access a write-protected word document in Dropbox web, the system says the password is incorrect (and it's not true). If I log in from the app no problem, apart from the one, reported a few days ago, for which a password-protected word document is not even opened in Android app: &lt;A href="https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636207#M7819" target="_blank" rel="noopener"&gt;https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636207#M7819&lt;/A&gt; ).&lt;/P&gt;
&lt;P&gt;Thanks&lt;/P&gt;</description>
      <pubDate>Mon, 14 Nov 2022 08:44:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636365#M7845</guid>
      <dc:creator>Franco52</dc:creator>
      <dc:date>2022-11-14T08:44:21Z</dc:date>
    </item>
    <item>
      <title>Re: Falsely incorrect word document password in dropbox</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636436#M7846</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1243801"&gt;@Franco52&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you having this issue only with MS Office files or other types of password protected files as well?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried through a different browser or a private browsing window, to see if that helps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know what you find.&lt;/P&gt;</description>
      <pubDate>Mon, 14 Nov 2022 08:46:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636436#M7846</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-11-14T08:46:16Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636457#M7825</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1590867"&gt;@eastpaw&lt;/a&gt;, thanks for posting here!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Which Dropbox version do you use on your mobile? Have you taken a look into &lt;A href="https://help.dropbox.com/integrations/microsoft-office-faq#filetypes" target="_blank"&gt;this&lt;/A&gt; Help Center article, that explains how you can set your Office app as the default app for opening files?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As for your "open with" request, is it still missing from all of your files? Can you send me some screenshots, in order for me to have visual too?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Mon, 14 Nov 2022 10:16:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636457#M7825</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-11-14T10:16:53Z</dc:date>
    </item>
    <item>
      <title>Re: Falsely incorrect word document password in dropbox</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636504#M7847</link>
      <description>&lt;P&gt;Thank you. I tried to log in with Firefox or Chrome, but it is the same thing. I tried with a protected .pdf document, and there is no problem!&lt;/P&gt;&lt;P&gt;Best regards.&lt;/P&gt;</description>
      <pubDate>Mon, 14 Nov 2022 13:30:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636504#M7847</guid>
      <dc:creator>Franco52</dc:creator>
      <dc:date>2022-11-14T13:30:44Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636564#M7828</link>
      <description>&lt;P&gt;I am having exactly the same problem, Like Megan, I have been able to do this in the past for years.&lt;/P&gt;</description>
      <pubDate>Mon, 14 Nov 2022 16:29:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636564#M7828</guid>
      <dc:creator>jereunderwood</dc:creator>
      <dc:date>2022-11-14T16:29:05Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636581#M7829</link>
      <description>&lt;P&gt;I meant to say I am having the same problem as Eastpaw. I must find a solution for this problem or I will have to stop using Dropbox as I depend on it to house many Microsoft Word encrypted files.&lt;/P&gt;</description>
      <pubDate>Mon, 14 Nov 2022 17:45:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636581#M7829</guid>
      <dc:creator>jereunderwood</dc:creator>
      <dc:date>2022-11-14T17:45:47Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636600#M7830</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1591471"&gt;@jereunderwood&lt;/a&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you please let us know the exact OS version of your device and the version of the Dropbox mobile app installed there too?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you could also send us a screenshot of the exact error you're getting, I'd appreciate it.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Mon, 14 Nov 2022 19:12:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636600#M7830</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-11-14T19:12:44Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636748#M7831</link>
      <description>&lt;P&gt;Hi, Megan, thanks for replying.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;My Dropbox version is 304.2.4.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;A href="https://help.dropbox.com/integrations/microsoft-office-faq#filetypes" target="_blank" rel="noopener noreferrer"&gt;This&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;Help Center article (set Office app as default) - yes I already did read this before posting, but it was of no help. The Word app does not show in the dropdown list.&amp;nbsp;&lt;span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="Screenshot - 15_11_2022 , 09_30_51.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/33035iF09020E2A3EF84A4/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Screenshot - 15_11_2022 , 09_30_51.png" alt="Screenshot - 15_11_2022 , 09_30_51.png" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;"Open with" missing screenshots:&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Here are some files in my Dropbox.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="Screenshot_20221115_093411_com.dropbox.android.png" style="width: 200px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/33036i8C9B5A28A8C82168/image-size/small?v=v2&amp;amp;px=200" role="button" title="Screenshot_20221115_093411_com.dropbox.android.png" alt="Screenshot_20221115_093411_com.dropbox.android.png" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;When I tap one of the kebab buttons, I get only these options:&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20221115_093422_com.dropbox.android.png" style="width: 200px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/33037i6CC535798CCD5574/image-size/small?v=v2&amp;amp;px=200" role="button" title="Screenshot_20221115_093422_com.dropbox.android.png" alt="Screenshot_20221115_093422_com.dropbox.android.png" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;If I long-press the item instead, it gets selected. And the selection kebab gives me only these.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20221115_093502_com.dropbox.android.png" style="width: 200px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/33038iD2E5459B886C118B/image-size/small?v=v2&amp;amp;px=200" role="button" title="Screenshot_20221115_093502_com.dropbox.android.png" alt="Screenshot_20221115_093502_com.dropbox.android.png" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;If I open the file in preview mode by directly tapping the file, then an "open with" button becomes available (on the preview screen).&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Polish_20221115_094318984.jpg" style="width: 200px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/33039iA784B5C636FD6247/image-size/small?v=v2&amp;amp;px=200" role="button" title="Polish_20221115_094318984.jpg" alt="Polish_20221115_094318984.jpg" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;This is unhelpful here because the protected Word doc I am trying to open doesn't open in preview, and the error window does not have an "open with" button.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20221115_094203_com.dropbox.android.png" style="width: 200px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/33040i27F8D8702A62F1CE/image-size/small?v=v2&amp;amp;px=200" role="button" title="Screenshot_20221115_094203_com.dropbox.android.png" alt="Screenshot_20221115_094203_com.dropbox.android.png" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 15 Nov 2022 01:46:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636748#M7831</guid>
      <dc:creator>eastpaw</dc:creator>
      <dc:date>2022-11-15T01:46:32Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636873#M7840</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1590867"&gt;@eastpaw&lt;/a&gt;, amazing job on the added info!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;These screenshots describe the situation on your mobile. You also mentioned you're having a problem with the website too, right?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What do you see when you try to open the files there?&lt;/P&gt;</description>
      <pubDate>Tue, 15 Nov 2022 14:02:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636873#M7840</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-11-15T14:02:54Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636875#M7841</link>
      <description>&lt;P&gt;Hi, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1148275"&gt;@Megan&lt;/a&gt;&amp;nbsp;,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I only use Dropbox through its Android and Windows apps.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If I mentioned website earlier, that must have been in reference to attempts to fix the Android problems through changing settings. As described in that help article we've both referred to, for instance.&lt;/P&gt;</description>
      <pubDate>Tue, 15 Nov 2022 14:08:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636875#M7841</guid>
      <dc:creator>eastpaw</dc:creator>
      <dc:date>2022-11-15T14:08:01Z</dc:date>
    </item>
    <item>
      <title>Mobile App on Android fails to open protected word files</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636931#M7848</link>
      <description>&lt;P&gt;Dropbox mobile Android APP version 304.2.4 now fails to open protected word doc files. Default app is set to word.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Unprotected doc file opens without issue, but the same password protected file fails to opens with error: "File Type no supported".&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The desktop version 161.4.4923 works correctly.&lt;/P&gt;</description>
      <pubDate>Tue, 15 Nov 2022 20:58:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636931#M7848</guid>
      <dc:creator>RetiredEE</dc:creator>
      <dc:date>2022-11-15T20:58:26Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile App on Android fails to open protected word files</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636993#M7849</link>
      <description>&lt;P&gt;Hey there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1591782"&gt;@RetiredEE&lt;/a&gt;, thanks for the report!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you send us a screenshot of the exact error you're getting so that we can have a visual too?&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also. what is your device's exact OS version?&lt;/P&gt;</description>
      <pubDate>Tue, 15 Nov 2022 22:24:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636993#M7849</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-11-15T22:24:38Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile App on Android fails to open protected word files</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637020#M7850</link>
      <description>Thanks Walter for reply. Hope this helps to solve the problem..&lt;BR /&gt;Here is the Dropbox error display when failing to open a protected doc..&lt;BR /&gt;&lt;BR /&gt;&lt;A href="https://www.dropbox.com/s/eyqttqcfypm7kdt/Screenshot_20221115-194851_Dropbox.jpg?raw=1" target="_blank"&gt;https://www.dropbox.com/s/eyqttqcfypm7kdt/Screenshot_20221115-194851_Dropbox.jpg?raw=1&lt;/A&gt;&lt;BR /&gt;&lt;BR /&gt;My OS is Android version 13&lt;BR /&gt;&lt;BR /&gt;</description>
      <pubDate>Wed, 16 Nov 2022 01:28:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637020#M7850</guid>
      <dc:creator>RetiredEE</dc:creator>
      <dc:date>2022-11-16T01:28:28Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile App on Android fails to open protected word files</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637021#M7851</link>
      <description>Sorry Walter my fat fingers typed wrong OS. I have Android V 12 not 13</description>
      <pubDate>Wed, 16 Nov 2022 01:31:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637021#M7851</guid>
      <dc:creator>RetiredEE</dc:creator>
      <dc:date>2022-11-16T01:31:06Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637026#M7852</link>
      <description>&lt;P&gt;After struggling to figure out what I would do since Dropbox was now saying that one of my very essential files could no longer be opened on my Android phone because this Word document was encrypted in Microsoft Word, I accidentally discovered that the problem can easily be solved if you simply ignore the message "File type not supported" and click on the vertical three-dot-menu at the top right of the screen and then select "Open with..." Then choose Word to open the document and all is exactly as it used to be. The message "File type not supported" should definitely be changed to avoid this confusions. &amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 16 Nov 2022 02:04:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637026#M7852</guid>
      <dc:creator>jereunderwood</dc:creator>
      <dc:date>2022-11-16T02:04:00Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637099#M7854</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1591471"&gt;@jereunderwood&lt;/a&gt;, we appreciate your feedback here.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;And thanks for sharing this, it's really helpful.&lt;/P&gt;</description>
      <pubDate>Wed, 16 Nov 2022 11:12:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637099#M7854</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-11-16T11:12:49Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637254#M7858</link>
      <description>&lt;P&gt;So it was a bad UI problem all this while.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The kebab menu on the "file type not supported" screen visually appears to have only 3 options because of a poorly placed horizontal line. But it's actually possible to scroll down to reveal more options.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot_20221115_093422_com.dropbox.android.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/33037i6CC535798CCD5574/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Screenshot_20221115_093422_com.dropbox.android.png" alt="Screenshot_20221115_093422_com.dropbox.android.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Be assured I am face-palming repeatedly right now.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1591471"&gt;@jereunderwood&lt;/a&gt;&amp;nbsp;, for finding the solution.&lt;/P&gt;</description>
      <pubDate>Wed, 16 Nov 2022 19:44:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637254#M7858</guid>
      <dc:creator>eastpaw</dc:creator>
      <dc:date>2022-11-16T19:44:40Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637259#M7859</link>
      <description>Exactly right, Eastpaw!</description>
      <pubDate>Wed, 16 Nov 2022 19:48:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637259#M7859</guid>
      <dc:creator>jereunderwood</dc:creator>
      <dc:date>2022-11-16T19:48:28Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox on Android suddenly unable to open protected Word document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637294#M7863</link>
      <description>&lt;P&gt;Love your ability to insert the screens-shots. Could you share how you add them. I can only add a link - your method is so much cleaner. Thanks&lt;/P&gt;</description>
      <pubDate>Wed, 16 Nov 2022 21:32:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/637294#M7863</guid>
      <dc:creator>RetiredEE</dc:creator>
      <dc:date>2022-11-16T21:32:46Z</dc:date>
    </item>
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