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  <channel>
    <title>topic Re: Error in opening Google sheets document in Integrations</title>
    <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/661896#M8517</link>
    <description>&lt;P&gt;Thanks for updating me!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you having any issues at all when previewing these files on the web (right before you open them)?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, the files that you’re having this issue with, are they shared with another user or are they all personal files?&lt;/P&gt;</description>
    <pubDate>Tue, 21 Feb 2023 15:37:56 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2023-02-21T15:37:56Z</dc:date>
    <item>
      <title>Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/661780#M8512</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm encountering a problem while using Google sheets that's integrated with Dropbox. It used to be fine, but when I tried to open it today, the page refused to load and the message that I got is "File could not open. Try refreshing the page". I already tried to refresh the page several times, but it wouldn't work. I even tried to copy the file and open the copy -- but again, to no avail. This happened to my several other Google sheets documents as well.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What do you think is happening and what should I do now? I'm afraid that it will affect my other Google documents since I'm using the Google-Dropbox integration quite often.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'd appreciate any help, thanks!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2023-02-21 at 16.17.48.png" style="width: 351px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/35499iA3A7F56F4D2B2573/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screen Shot 2023-02-21 at 16.17.48.png" alt="Screen Shot 2023-02-21 at 16.17.48.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 21 Feb 2023 11:06:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/661780#M8512</guid>
      <dc:creator>sendyjasmine</dc:creator>
      <dc:date>2023-02-21T11:06:12Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/661805#M8513</link>
      <description>&lt;P&gt;Welcome to our forum, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1624053"&gt;@sendyjasmine&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you also tried to access your Google Sheets via another browser? If so, do you still see the same error message?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, do you have any Google Docs/Slides saved on your Dropbox account? Do they also give the same error?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know.&lt;/P&gt;</description>
      <pubDate>Tue, 21 Feb 2023 11:14:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/661805#M8513</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-02-21T11:14:14Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/661806#M8514</link>
      <description>&lt;P&gt;Yes, I already tried it in different browser but still to no avail. I tried opening other Google sheets documents and some of them could be opened while others couldn't. It seems pretty random at the moment.&lt;/P&gt;</description>
      <pubDate>Tue, 21 Feb 2023 11:15:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/661806#M8514</guid>
      <dc:creator>sendyjasmine</dc:creator>
      <dc:date>2023-02-21T11:15:59Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/661896#M8517</link>
      <description>&lt;P&gt;Thanks for updating me!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you having any issues at all when previewing these files on the web (right before you open them)?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, the files that you’re having this issue with, are they shared with another user or are they all personal files?&lt;/P&gt;</description>
      <pubDate>Tue, 21 Feb 2023 15:37:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/661896#M8517</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-02-21T15:37:56Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662087#M8521</link>
      <description>&lt;P&gt;I'm having this problem right when I click the document -- it can't be loaded. And yes, they are shared with other members. I have several other documents as well that are shared but have no problems. Only some that has .gsheets extenstion.&lt;/P&gt;</description>
      <pubDate>Wed, 22 Feb 2023 02:41:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662087#M8521</guid>
      <dc:creator>sendyjasmine</dc:creator>
      <dc:date>2023-02-22T02:41:43Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662112#M8523</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1624053"&gt;@sendyjasmine&lt;/a&gt;&lt;/SPAN&gt;, are these files that have previously worked in the past, or new files that were recently created?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Were they created via the Dropbox site itself, or copied across from Google Sheets?&lt;/P&gt;</description>
      <pubDate>Wed, 22 Feb 2023 07:15:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662112#M8523</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-02-22T07:15:30Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662118#M8524</link>
      <description>&lt;P&gt;the file was last edited 2 months ago and it was created via Dropbox&lt;/P&gt;</description>
      <pubDate>Wed, 22 Feb 2023 08:01:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662118#M8524</guid>
      <dc:creator>sendyjasmine</dc:creator>
      <dc:date>2023-02-22T08:01:55Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662168#M8525</link>
      <description>&lt;P&gt;Do the other users trying to access the file get the same error?&lt;/P&gt;</description>
      <pubDate>Wed, 22 Feb 2023 11:12:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662168#M8525</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-02-22T11:12:42Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662169#M8526</link>
      <description>&lt;P&gt;yes&lt;/P&gt;</description>
      <pubDate>Wed, 22 Feb 2023 11:13:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662169#M8526</guid>
      <dc:creator>sendyjasmine</dc:creator>
      <dc:date>2023-02-22T11:13:20Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662220#M8527</link>
      <description>&lt;P&gt;How large is the document in general? If you duplicate the file, does the duplicate open?&lt;/P&gt;</description>
      <pubDate>Wed, 22 Feb 2023 13:02:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662220#M8527</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-02-22T13:02:48Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662498#M8535</link>
      <description>&lt;P&gt;not large at all, yes, it can't still be opened&lt;/P&gt;</description>
      <pubDate>Thu, 23 Feb 2023 00:40:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662498#M8535</guid>
      <dc:creator>sendyjasmine</dc:creator>
      <dc:date>2023-02-23T00:40:19Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662574#M8539</link>
      <description>&lt;P&gt;There is a possibility that the Google sheet is somehow corrupted. Are you able to open it on the site using the Microsoft Excel feature, or by any other means?&lt;/P&gt;</description>
      <pubDate>Thu, 23 Feb 2023 10:09:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/662574#M8539</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-02-23T10:09:53Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/663412#M8570</link>
      <description>&lt;P&gt;Hey team, I'm having this exact issue right now too. In chrome and safari. Last accessed this file in Jan and I don't think it's that large (a few sheets max). Can't see a preview.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Not sure if this is helpful - but I'm able to see a preview on android and ipad. Still can't open tho.&lt;/P&gt;</description>
      <pubDate>Mon, 27 Feb 2023 04:27:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/663412#M8570</guid>
      <dc:creator>Dina B</dc:creator>
      <dc:date>2023-02-27T04:27:35Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/663416#M8571</link>
      <description>&lt;P&gt;yes, when I opened via Ms Excel, it can be opened. But that means I have to change each file's extension with Ms Excel&lt;/P&gt;</description>
      <pubDate>Mon, 27 Feb 2023 04:15:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/663416#M8571</guid>
      <dc:creator>sendyjasmine</dc:creator>
      <dc:date>2023-02-27T04:15:09Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/663571#M8576</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/211888"&gt;@Dina B&lt;/a&gt;&lt;/SPAN&gt; &amp;nbsp;&amp;amp; &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1624053"&gt;@sendyjasmine&lt;/a&gt;&lt;/SPAN&gt;, could you take a look at your account's &lt;A href="https://www.dropbox.com/account/connected_apps" target="_blank"&gt;Connected Apps&lt;/A&gt; tab and under the Default Apps tab and let me know what options are shown there?&lt;/P&gt;</description>
      <pubDate>Mon, 27 Feb 2023 13:49:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/663571#M8576</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-27T13:49:31Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/663861#M8585</link>
      <description>&lt;P&gt;I have Ms Word, Excel, and Powerpoint&lt;/P&gt;</description>
      <pubDate>Tue, 28 Feb 2023 02:55:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/663861#M8585</guid>
      <dc:creator>sendyjasmine</dc:creator>
      <dc:date>2023-02-28T02:55:17Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/663880#M8586</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1624053"&gt;@sendyjasmine&lt;/a&gt;, sorry to jump in, but could you try adding the GSuite integration to your account through &lt;A href="https://www.dropbox.com/apps/google_suite" target="_blank"&gt;the App Center&lt;/A&gt; and try again?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know how it goes!&lt;/P&gt;</description>
      <pubDate>Tue, 28 Feb 2023 07:14:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/663880#M8586</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-02-28T07:14:48Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/663885#M8587</link>
      <description>&lt;P&gt;Thank you for the suggestion. Previously, my account was already connected ot GSuite but the error persisted. Then, the Dropbox Support Team recommended me to disconnect it first and then re-connect it but I can't seem to reconnect it again. The option to add/connect to GSuite seems to not appear (below).&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2023-02-28 at 14.20.47.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/35712i23F9C9825CE45529/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screen Shot 2023-02-28 at 14.20.47.png" alt="Screen Shot 2023-02-28 at 14.20.47.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Moreover, don't you think it's the problem with integrations between Google and Dropbox at the moment? I feel kinda lost since no solutions have worked so far for me.&lt;/P&gt;</description>
      <pubDate>Tue, 28 Feb 2023 07:23:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/663885#M8587</guid>
      <dc:creator>sendyjasmine</dc:creator>
      <dc:date>2023-02-28T07:23:44Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/664136#M8594</link>
      <description>&lt;P&gt;I've got three sections in my Apps tab:&lt;/P&gt;&lt;P&gt;Launch from Dropbox - Google is connected&lt;/P&gt;&lt;P&gt;View Dropbox content -&amp;nbsp;Pixieset Photo Sharing (not sure what this is?),&amp;nbsp;Adobe Acrobat Reader, and Microsoft Office Online&lt;/P&gt;&lt;P&gt;Default editing apps&amp;nbsp; - Word document, Excel Workbook, PowerPoint Presentation&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I haven't tried disconnecting and reconnecting Google.&lt;/P&gt;</description>
      <pubDate>Tue, 28 Feb 2023 23:01:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/664136#M8594</guid>
      <dc:creator>Dina B</dc:creator>
      <dc:date>2023-02-28T23:01:11Z</dc:date>
    </item>
    <item>
      <title>Re: Error in opening Google sheets document</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/664517#M8598</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1624053"&gt;@sendyjasmine&lt;/a&gt;, can you please try to reconnect GSuite by going &lt;A href="https://www.dropbox.com/home" target="_blank"&gt;here&lt;/A&gt; and selecting to create a new Google Sheet, for example? You should be then prompted to re-enable the integration.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/211888"&gt;@Dina B&lt;/a&gt;, can you also try to disconnect/reconnect the integration, and let me know if you see any difference?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, have you both enabled third-party cookies on your web browser?&lt;/P&gt;</description>
      <pubDate>Thu, 02 Mar 2023 01:18:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Error-in-opening-Google-sheets-document/m-p/664517#M8598</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-03-02T01:18:06Z</dc:date>
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