<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner in Integrations</title>
    <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/668186#M8846</link>
    <description>&lt;P&gt;The ticket number is&amp;nbsp;&lt;SPAN&gt;21598537&lt;/SPAN&gt;&lt;/P&gt;</description>
    <pubDate>Wed, 15 Mar 2023 13:22:47 GMT</pubDate>
    <dc:creator>1sharpshooter</dc:creator>
    <dc:date>2023-03-15T13:22:47Z</dc:date>
    <item>
      <title>Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/638807#M7917</link>
      <description>&lt;P&gt;We are using the Dropbox for Salesforce integration.&amp;nbsp; Our customer service agents create support 'Cases' in Salesforce.&amp;nbsp; We have accompanying documents that are a part of that support case which are stored in our Dropbox Business Team account.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;We need those accompanying documents to stay with the support case they are associated with.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;However, when we need to transfer the support case to a different customer service agent (change ownership of the case in Salesforce) the accompanying documents are automatically deleted from Dropbox and we have to go into Dropbox and restore them.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;How do we fix this problem—any suggestions?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Wed, 23 Nov 2022 17:54:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/638807#M7917</guid>
      <dc:creator>readydesk</dc:creator>
      <dc:date>2022-11-23T17:54:50Z</dc:date>
    </item>
    <item>
      <title>Re: Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/638874#M7923</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1215504"&gt;@readydesk&lt;/a&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please clarify if you're a &lt;A href="https://help.dropbox.com/integrations/salesforce-team-member" target="_blank"&gt;team member&lt;/A&gt; or the &lt;A href="https://help.dropbox.com/integrations/salesforce-admin" target="_blank"&gt;team's admin&lt;/A&gt; and if you've been through the Help Center articles I linked to?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you maybe reached out to our Support team about this? If so, please share your ticket ID so that I can look it up in our system too.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 23 Nov 2022 22:54:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/638874#M7923</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-11-23T22:54:09Z</dc:date>
    </item>
    <item>
      <title>Re: Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/667932#M8755</link>
      <description>&lt;P&gt;I am a Team Admin.&amp;nbsp; We are experiencing this same issue.&amp;nbsp; We have been trying to resolve this for the past 20 days during which time the issue was&amp;nbsp; escalated to Advanced Support.&amp;nbsp; I have yet to hear back.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Issue #1&lt;/P&gt;&lt;P&gt;We are using Case(s) that have accompanying documents that are a part of that particular support Case.&amp;nbsp; The files are stored in Dropbox.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;When we transfer the case to another team member, this changes the ownership of the Case in Salesforce and the accompanying documents are automatically deleted and placed into the Dropbox Deleted folder, requiring us to restore the files after each transfer of ownership.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Issue#2&lt;/P&gt;&lt;P&gt;During this deletion process mentioned under Issue #1, the person transferring ownership of the case receives an error - "Line 713, Column 1 script-thrown exception"&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Issue #3&lt;/P&gt;&lt;P&gt;Sometimes during the ownership change, referenced in Issue #1, multiple folders are being created when trying to restore the deleted files.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Any thoughts of how to fix this?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Shame on me for not reading the contract earlier, but if you cancel your account, there is no refund.&amp;nbsp; No protections for lack of service either.&lt;/P&gt;</description>
      <pubDate>Tue, 14 Mar 2023 18:24:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/667932#M8755</guid>
      <dc:creator>1sharpshooter</dc:creator>
      <dc:date>2023-03-14T18:24:54Z</dc:date>
    </item>
    <item>
      <title>Re: Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/668032#M8841</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1640091"&gt;@1sharpshooter&lt;/a&gt;&lt;/SPAN&gt;, thanks for the nudge here and sorry to see you'r having these issues.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please give us the ticket number for your communication with our support team, so we can look it up on our end?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Wed, 15 Mar 2023 00:46:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/668032#M8841</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-03-15T00:46:35Z</dc:date>
    </item>
    <item>
      <title>Re: Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/668186#M8846</link>
      <description>&lt;P&gt;The ticket number is&amp;nbsp;&lt;SPAN&gt;21598537&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Mar 2023 13:22:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/668186#M8846</guid>
      <dc:creator>1sharpshooter</dc:creator>
      <dc:date>2023-03-15T13:22:47Z</dc:date>
    </item>
    <item>
      <title>Re: Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/668308#M8853</link>
      <description>&lt;P&gt;Thanks for the ticket number, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1640091"&gt;@1sharpshooter&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I was able to locate it in our system, and I’ve left an internal message to our team, so that they can also see your post here.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Mar 2023 19:27:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/668308#M8853</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-03-15T19:27:41Z</dc:date>
    </item>
    <item>
      <title>Re: Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/668335#M8854</link>
      <description>&lt;P&gt;Thank you.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Mar 2023 20:36:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/668335#M8854</guid>
      <dc:creator>1sharpshooter</dc:creator>
      <dc:date>2023-03-15T20:36:24Z</dc:date>
    </item>
    <item>
      <title>Re: Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/773964#M13309</link>
      <description>&lt;P&gt;i have similar problem. What was the solution?&lt;/P&gt;</description>
      <pubDate>Wed, 29 May 2024 14:26:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/773964#M13309</guid>
      <dc:creator>_Stefan</dc:creator>
      <dc:date>2024-05-29T14:26:22Z</dc:date>
    </item>
    <item>
      <title>Re: Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/773986#M13317</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1842343"&gt;@_Stefan&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you let us know some additional information about the issue you're facing so that we can make sure we're on the same page?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you try getting in touch with our support team for further assistance?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 29 May 2024 14:50:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/773986#M13317</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-05-29T14:50:53Z</dc:date>
    </item>
    <item>
      <title>Re: Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/774483#M13366</link>
      <description>&lt;P&gt;&lt;SPAN&gt;When we change case owner in SF for a case where we have documents saved in Dropbox, all documents in dropbox under that case disappear.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 07:48:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/774483#M13366</guid>
      <dc:creator>_Stefan</dc:creator>
      <dc:date>2024-05-31T07:48:15Z</dc:date>
    </item>
    <item>
      <title>Re: Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/774565#M13371</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1842343"&gt;@_Stefan&lt;/a&gt;&lt;/SPAN&gt;, I would actually suggest reaching out to our &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;Support&lt;/A&gt; team about this, for more info.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure you're signed in to your Business account to do so. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@09189BAF3790130DBAA7B117ED6720A8/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 15:49:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/774565#M13371</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-05-31T15:49:39Z</dc:date>
    </item>
    <item>
      <title>documents disappear when change case owner</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/774613#M13385</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Hi iam using Dropbox for Salesforce package. When we change case owner in SF for a case where we have documents saved in Dropbox, all documents in dropbox under that case disappear.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 20:02:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/774613#M13385</guid>
      <dc:creator>_Stefan</dc:creator>
      <dc:date>2024-05-31T20:02:13Z</dc:date>
    </item>
    <item>
      <title>create  foler - dropbox for saleforce</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/774940#M13405</link>
      <description>&lt;P&gt;Hi,&amp;nbsp;&lt;BR /&gt;I have the Dropbox for Salesforce package installed. when I create a folder in dropBox via Salesforce and click enter, nothing happens(i can not create a folder). When I add the file earlier, the problem does not occur. Has anyone had a similar problem?&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 10:20:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/774940#M13405</guid>
      <dc:creator>_Stefan</dc:creator>
      <dc:date>2024-06-03T10:20:18Z</dc:date>
    </item>
    <item>
      <title>Re: create foler - dropbox for saleforce</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/774952#M13406</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1842343"&gt;@_Stefan&lt;/a&gt;, did you have the chance to contact our support team directly about this?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If not, you’ll need to make sure you’re logged into your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;Business account&lt;/A&gt; first, and then open a ticket or chat/call via this &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;link&lt;/A&gt;.&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 11:21:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Documents-stored-in-Dropbox-are-automatically-deleted-when/m-p/774952#M13406</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-06-03T11:21:25Z</dc:date>
    </item>
  </channel>
</rss>

