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    <title>topic Re: Dropbox keeps asking me to install Word even though it’s already installed. in Integrations</title>
    <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670431#M8934</link>
    <description>&lt;P&gt;I am having the same issue. I&amp;nbsp; uninstalled dropbox then updated dropbox, word and my ipad and still having the same trouble. Very frustarating as it's hindering staff production.&lt;/P&gt;</description>
    <pubDate>Thu, 23 Mar 2023 00:12:48 GMT</pubDate>
    <dc:creator>J_nelly_5</dc:creator>
    <dc:date>2023-03-23T00:12:48Z</dc:date>
    <item>
      <title>Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/668412#M8861</link>
      <description>&lt;P&gt;All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me to the App Store, where Word has already been installed) or “Not Now”, in which case it just takes me back to the main menu. How do I get Dropbox to understand that Word is already installed?&lt;/P&gt;</description>
      <pubDate>Thu, 16 Mar 2023 06:22:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/668412#M8861</guid>
      <dc:creator>ben_galaxy</dc:creator>
      <dc:date>2023-03-16T06:22:44Z</dc:date>
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    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/668416#M8862</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1642085"&gt;@ben_galaxy&lt;/a&gt;, welcome to our Community!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As a first thing, in order for us to further troubleshoot the behavior that you mentioned between the Dropbox app and Word: have you tried rebooting your device?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If I were you, I'd definitely access my Dropbox settings in the app itself, and clear the cache from there. An uninstall and re-install would also be ideal, if you could.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted, and we'll take it from there!&lt;/P&gt;</description>
      <pubDate>Thu, 16 Mar 2023 06:25:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/668416#M8862</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-03-16T06:25:00Z</dc:date>
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    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/668672#M8865</link>
      <description>&lt;P&gt;I had tried rebooting the tablet and clearing cache, neither of which worked. However, after signing out and signing back in the problem seems to have resolved.&amp;nbsp;Thanks for the help!&lt;/P&gt;</description>
      <pubDate>Thu, 16 Mar 2023 19:29:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/668672#M8865</guid>
      <dc:creator>ben_galaxy</dc:creator>
      <dc:date>2023-03-16T19:29:01Z</dc:date>
    </item>
    <item>
      <title>Re: iOS Dropbox app won’t acknowledge Microsoft Word app</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/669639#M9031</link>
      <description>Same issues. Dropbox used to be flawless.</description>
      <pubDate>Mon, 20 Mar 2023 19:55:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/669639#M9031</guid>
      <dc:creator>MDW 123</dc:creator>
      <dc:date>2023-03-20T19:55:34Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670384#M8932</link>
      <description>&lt;P&gt;Well unfortunately that solution is short-lived. Yes, signing out and signing it fixes the problem but it just happens again a couple days later. It’s now happened 3 more times since I posted this last message. Can someone help me find a permanent fix?&lt;/P&gt;</description>
      <pubDate>Wed, 22 Mar 2023 20:57:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670384#M8932</guid>
      <dc:creator>ben_galaxy</dc:creator>
      <dc:date>2023-03-22T20:57:17Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670397#M8933</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1642085"&gt;@ben_galaxy&lt;/a&gt;, could you let me know the OS of your iPad, along with the Dropbox version that you have installed there?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 22 Mar 2023 22:00:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670397#M8933</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-03-22T22:00:01Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670431#M8934</link>
      <description>&lt;P&gt;I am having the same issue. I&amp;nbsp; uninstalled dropbox then updated dropbox, word and my ipad and still having the same trouble. Very frustarating as it's hindering staff production.&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 00:12:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670431#M8934</guid>
      <dc:creator>J_nelly_5</dc:creator>
      <dc:date>2023-03-23T00:12:48Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670433#M8935</link>
      <description>&lt;P&gt;I am having the same problem, I'm running IOS16 how about you?&lt;/P&gt;&lt;P&gt;I've also noticed that microsoft is playing so well with dropbox on my laptop either. I'm wondering if Microsoft has done an update that has complicated things.&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 00:19:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670433#M8935</guid>
      <dc:creator>J_nelly_5</dc:creator>
      <dc:date>2023-03-23T00:19:49Z</dc:date>
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    <item>
      <title>Dropbox keeps asking me to install word even though it is already installed</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670434#M8936</link>
      <description>&lt;P&gt;Dropbox is asking me to Install Microsoft word on my iPad even though it is already installed. I have updated my iPad, Dropbox and Word, as well as restarting the iPad. deleting and reinstalling apps. I have cleared the Dropbox cache also.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 00:28:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670434#M8936</guid>
      <dc:creator>J_nelly_5</dc:creator>
      <dc:date>2023-03-23T00:28:37Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps asking me to install word even though it is already installed</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670439#M8937</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1648448"&gt;@J_nelly_5&lt;/a&gt;, sorry to see you're having this issue.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you let me know which iOS version you're running and which Dropbox version too?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please feel free to also access your Dropbox settings in the app itself, and clear the cache from there. An uninstall and re-install would also be ideal, if you could.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 01:00:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670439#M8937</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-03-23T01:00:21Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670440#M8938</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1642085"&gt;@ben_galaxy&lt;/a&gt;&lt;/SPAN&gt; &amp;amp; &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1648448"&gt;@J_nelly_5&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you send me a few screenshots with the message you receive from Dropbox, when you try to open your files?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 01:02:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670440#M8938</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-03-23T01:02:05Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670482#M8940</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Sure thing, here ya go:&lt;/P&gt;&lt;P&gt;iPad OS version: 16.3.1&lt;/P&gt;&lt;P&gt;Dropbox iPad app version: 320.3.2&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I'll post a screenshot the next time it happens.&lt;/P&gt;&lt;P&gt;Thank you!&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 05:44:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670482#M8940</guid>
      <dc:creator>ben_galaxy</dc:creator>
      <dc:date>2023-03-23T05:44:48Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670522#M8946</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1642085"&gt;@ben_galaxy&lt;/a&gt;&lt;/SPAN&gt;, aside from the &lt;A href="https://itunes.apple.com/us/app/microsoft-word/id586447913?mt=8" target="_blank"&gt;official Word app&lt;/A&gt;, or do you also have the &lt;A href="https://apps.apple.com/app/microsoft-365-office/id541164041" target="_blank"&gt;Microsoft 365 app&lt;/A&gt; installed, which is a separate app on its own?&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 09:14:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670522#M8946</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-23T09:14:46Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670726#M8959</link>
      <description>&lt;P&gt;Hi Jay, no I don't have the separate Microsoft 365 app installed currently. Should I install that? The Dropbox app is sending me to the specific Word app on the App Store when it asks me to install, not the 365 app.&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 19:33:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670726#M8959</guid>
      <dc:creator>ben_galaxy</dc:creator>
      <dc:date>2023-03-23T19:33:22Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670738#M8960</link>
      <description>&lt;P&gt;So, this isn't a consistent behavior, right? &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1642085"&gt;@ben_galaxy&lt;/a&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You could try to install Microsoft 365, just to check if you notice a difference on your end.&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 20:07:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/670738#M8960</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-03-23T20:07:35Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/671075#M8972</link>
      <description>&lt;P&gt;I’m having this problem. It is impossible to open a Word document stored on Dropbox because Dropbox thinks I need to install Word on my iPad. Word is, and has always been installed.&lt;/P&gt;&lt;P&gt;I’m worried about rebooting Dropbox in case I lose files.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 24 Mar 2023 15:51:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/671075#M8972</guid>
      <dc:creator>SandyWilson</dc:creator>
      <dc:date>2023-03-24T15:51:12Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps asking me to install Word even though it’s already installed.</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/671457#M8979</link>
      <description>&lt;P&gt;Same problem. &amp;nbsp;I logged out and logged back in and at least it stopped prompting me to install word which is already installed, but now when I try to edit, it says the file is read only. &amp;nbsp;I remember now I had clicked on something in the PC version of the file that I thought would make it such that I’d have to enter a password when trying to edit it on a mobile device, but instead it locked the file. &amp;nbsp;Couldn’t figure out how to unlock it on the PC, so I copied the info and pasted it into a new file, so now I can edit the new file from a mobile device. &amp;nbsp;But, dropbox mobile has been very glitchy today forcing me to sign off and back on several times to get rid of the prompts to install word when I already have it.&lt;/P&gt;</description>
      <pubDate>Sun, 26 Mar 2023 16:26:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/671457#M8979</guid>
      <dc:creator>MarianneR</dc:creator>
      <dc:date>2023-03-26T16:26:43Z</dc:date>
    </item>
    <item>
      <title>Dropbox and Office</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/671626#M8991</link>
      <description>&lt;P&gt;It is not possible to open a document in Excel or Word from Dropbox in my iPad or iphone, as I always have done, to be able to edit. When it should be opened, it says that I should download the app, but both apps are already there so I cannot do anything from that point on. I tried to delete Word and Excel to upload again but it happens always the same.&lt;/P&gt;&lt;P&gt;Anyone with the same problem? What can I do? Everything worked perfectly until today.&lt;/P&gt;&lt;P&gt;Thank you!&lt;/P&gt;</description>
      <pubDate>Mon, 27 Mar 2023 11:30:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/671626#M8991</guid>
      <dc:creator>Patrais</dc:creator>
      <dc:date>2023-03-27T11:30:59Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox and Office</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/671631#M8992</link>
      <description>&lt;P&gt;me to!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;It is not possible to open a document in Excel or Word from Dropbox in my iPad or iphone, as I always have done, to be able to edit. When it should be opened, it says that I should download the app, but both apps are already there so I cannot do anything from that point on. I tried to delete Word and Excel to upload again but it happens always the same.&lt;/P&gt;&lt;P&gt;Anyone with the same problem? What can I do? Everything worked perfectly until today.&lt;/P&gt;&lt;P&gt;Thank you!&lt;/P&gt;</description>
      <pubDate>Mon, 27 Mar 2023 11:45:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/671631#M8992</guid>
      <dc:creator>Zekeriya</dc:creator>
      <dc:date>2023-03-27T11:45:07Z</dc:date>
    </item>
    <item>
      <title>dropbox and office</title>
      <link>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/671633#M8993</link>
      <description>&lt;P&gt;It is not possible to open a document in Excel or Word from Dropbox in my iPad or iphone, as I always have done, to be able to edit. When it should be opened, it says that I should download the app, but both apps are already there so I cannot do anything from that point on. I tried to delete Word and Excel to upload again but it happens always the same.&lt;/P&gt;&lt;P&gt;Anyone with the same problem? What can I do? Everything worked perfectly until today.&lt;/P&gt;&lt;P&gt;Thank you!&lt;/P&gt;</description>
      <pubDate>Mon, 27 Mar 2023 11:47:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Integrations/Dropbox-keeps-asking-me-to-install-Word-even-though-it-s-already/m-p/671633#M8993</guid>
      <dc:creator>Zekeriya</dc:creator>
      <dc:date>2023-03-27T11:47:50Z</dc:date>
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