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    <title>topic Re: Charged twice in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/559213#M10005</link>
    <description>Thanks for the details, I've gone ahead and prioritized your ticket to expedite matters on your behalf.</description>
    <pubDate>Mon, 22 Nov 2021 10:54:53 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2021-11-22T10:54:53Z</dc:date>
    <item>
      <title>Charged twice for an annual plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/559113#M10002</link>
      <description>&lt;P&gt;Please, I need a quick solution because Dropbox has charged me twice to renew my annual subscription.&lt;BR /&gt;I need a refund urgently.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Nov 2021 09:08:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/559113#M10002</guid>
      <dc:creator>Te_Pires_</dc:creator>
      <dc:date>2021-11-22T09:08:58Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/559174#M10003</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1231406"&gt;@Te_Pires_&lt;/a&gt;, thanks for bringing this to our attention.&lt;BR /&gt;
&amp;nbsp;&lt;BR /&gt;
It shouldn't be possible to be charged twice for the same annual plan on the same account. Do you only have one Dropbox account?&lt;BR /&gt;
&amp;nbsp;&lt;BR /&gt;
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;BR /&gt;
&lt;BR /&gt;
You can do this by logging into your account, clicking this &lt;A href="https://www.dropbox.com/support/billing" target="_blank"&gt;support link&lt;/A&gt;, scrolling down to 'Submit a help request', and providing as much info as possible.&lt;BR /&gt;
&lt;BR /&gt;
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.</description>
      <pubDate>Mon, 22 Nov 2021 09:10:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/559174#M10003</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-11-22T09:10:29Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/559179#M10004</link>
      <description>Hi &lt;A href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/330248" target="_blank"&gt;@Jay&lt;/A&gt;&amp;nbsp;&lt;BR /&gt;I received a notification that the payment had not been authorized and to update the data.&lt;BR /&gt;I didn't understand why there was no authorization because everything was in order, but I did update the data - I re-entered the same payment data from the credit card.&lt;BR /&gt;When I checked, there were two charges.&lt;BR /&gt;And yes, I only have one account.&lt;BR /&gt;&amp;nbsp;&lt;BR /&gt;Yesterday I contacted support -&lt;BR /&gt;Ticket #15226650: DB: Changes in Billing, Payments and Subscriptions&lt;BR /&gt;&amp;nbsp;&lt;BR /&gt;I attach a photo of the two charges, including commissions and taxes.&lt;BR /&gt;&amp;nbsp;&lt;BR /&gt;[Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]&lt;BR /&gt;&amp;nbsp;</description>
      <pubDate>Mon, 22 Nov 2021 10:08:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/559179#M10004</guid>
      <dc:creator>Te_Pires_</dc:creator>
      <dc:date>2021-11-22T10:08:29Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/559213#M10005</link>
      <description>Thanks for the details, I've gone ahead and prioritized your ticket to expedite matters on your behalf.</description>
      <pubDate>Mon, 22 Nov 2021 10:54:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/559213#M10005</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-11-22T10:54:53Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/559311#M10006</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/330248"&gt;@Jay&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;My problem was a mistake on my part. It's all correct.&amp;nbsp;&lt;/P&gt;&lt;P&gt;There's another account associated to my credit card that I didn't rebember.&lt;/P&gt;&lt;P&gt;I'm sorry the inconvenience caused.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 22 Nov 2021 13:56:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/559311#M10006</guid>
      <dc:creator>Te_Pires_</dc:creator>
      <dc:date>2021-11-22T13:56:21Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice for an annual plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/646715#M17951</link>
      <description>&lt;P&gt;I bought an annual package last month and now I’m being charged $18/month for a monthly plan? How do I get my $18 refunded and just continue with my original annual plan.&lt;/P&gt;</description>
      <pubDate>Tue, 27 Dec 2022 18:45:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/646715#M17951</guid>
      <dc:creator>Chrisg53</dc:creator>
      <dc:date>2022-12-27T18:45:07Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice for an annual plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/646791#M17962</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1603534"&gt;@Chrisg53&lt;/a&gt;, could it be possible that you have another account that was accidentally upgraded?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are the monthly charges credit/debit card ones, or through iTunes/Google Play?&lt;/P&gt;</description>
      <pubDate>Wed, 28 Dec 2022 02:07:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/646791#M17962</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-12-28T02:07:13Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice for an annual plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/646796#M17963</link>
      <description>&lt;P&gt;The monthly payment is thru Apple.&lt;/P&gt;&lt;P&gt;I paid the annual bill the month earlier in November.&lt;/P&gt;&lt;P&gt;I could cancel the Apple subscription but that might also cancel my yearly plan that I have just started.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 28 Dec 2022 02:38:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/646796#M17963</guid>
      <dc:creator>Chrisg53</dc:creator>
      <dc:date>2022-12-28T02:38:38Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice for an annual plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/646797#M17964</link>
      <description>&lt;P&gt;My annual bill was paid by credit card, and the monthly payment was charged from my separate Apple account&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 28 Dec 2022 02:40:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/646797#M17964</guid>
      <dc:creator>Chrisg53</dc:creator>
      <dc:date>2022-12-28T02:40:26Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice for an annual plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/646899#M17967</link>
      <description>&lt;P&gt;Hi from me as well, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1603534"&gt;@Chrisg53&lt;/a&gt;!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Like &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/696151"&gt;@Hannah&lt;/a&gt; mentioned, it sounds like you have two Dropbox accounts indeed, and one of them is on a yearly plan, while the other is on a monthly subscription. As a result, if you cancel the Apple subscription, the other account shouldn’t be affected by this.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please follow &lt;A href="https://help.dropbox.com/plans/cancel-mobile" target="_blank"&gt;these steps&lt;/A&gt;, in order to cancel your Dropbox in-app plan? Besides that, if you need a refund for that account, you’ll need to reach out to Apple directly &lt;A href="https://help.dropbox.com/plans/refund" target="_blank"&gt;this way&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Hope this helps.&lt;/P&gt;</description>
      <pubDate>Wed, 28 Dec 2022 14:46:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/646899#M17967</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-12-28T14:46:04Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice for an annual plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/690761#M22106</link>
      <description>&lt;P&gt;Hello, please, I also need a quick solution.&lt;/P&gt;&lt;P&gt;Dropbox has charged me twice, when switching from trial to annual subscription.&lt;/P&gt;&lt;P&gt;Once on 7 June, once on 10 June.&lt;/P&gt;&lt;P&gt;I need a refund urgently.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 10 Jun 2023 09:59:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/690761#M22106</guid>
      <dc:creator>Sungjin Kim</dc:creator>
      <dc:date>2023-06-10T09:59:56Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice for an annual plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/691003#M22118</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1713203"&gt;@Sungjin Kim&lt;/a&gt;&lt;/SPAN&gt;, how much were you charged on both payments?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you see the transactions on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Mon, 12 Jun 2023 09:03:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/691003#M22118</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-12T09:03:20Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice for an annual plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/693939#M22482</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;On the page, I see one billing history of&amp;nbsp;&lt;SPAN&gt;$199.00 , while I got charged twice of&amp;nbsp;&amp;nbsp;$199.00 .&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 23 Jun 2023 11:33:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/693939#M22482</guid>
      <dc:creator>Sungjin Kim</dc:creator>
      <dc:date>2023-06-23T11:33:43Z</dc:date>
    </item>
    <item>
      <title>Re: Charged twice for an annual plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/694033#M22488</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1713203"&gt;@Sungjin Kim&lt;/a&gt;, have you tried using our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, in order to locate where the other charge is coming from?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Maybe there's a chance that you have two Dropbox accounts.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 23 Jun 2023 20:11:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-twice-for-an-annual-plan/m-p/694033#M22488</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-06-23T20:11:44Z</dc:date>
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