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    <title>topic Re: Upgraded Plan Not Reflected in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597963#M10314</link>
    <description>&lt;P&gt;Hope you're doing well, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1542693"&gt;@MCSquared22&lt;/a&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In your Dropbox app, tap &lt;STRONG&gt;Account&lt;/STRONG&gt;. Tap on the &lt;STRONG&gt;gear&lt;/STRONG&gt; &lt;STRONG&gt;icon&lt;/STRONG&gt; at the top of your screen to access your settings. Tap on &lt;STRONG&gt;Restore&lt;/STRONG&gt; &lt;STRONG&gt;purchases&lt;/STRONG&gt;, which should activate your last upgrade.&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 18 May 2022 21:17:03 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2022-05-18T21:17:03Z</dc:date>
    <item>
      <title>Upgraded Plan Not Reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/562752#M10305</link>
      <description>&lt;P&gt;My co-worker upgraded my 2GB personal account to a 1TB account. She submitted the payment. However, my account is still showing only 2GB. I have logged out, restarted my computer, etc., and it does not correct the problem. Please help!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I heard that because she made the purchase on a different computer than the one I am on, there may be a Dropbox issue that doesn't allow my computer to register the upgrade. Really need help soon as I have work to get done!&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 07:42:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/562752#M10305</guid>
      <dc:creator>keikokumagai</dc:creator>
      <dc:date>2022-07-26T07:42:08Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded Plan Not Reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/562795#M10306</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1499193"&gt;@keikokumagai&lt;/a&gt;, thanks for contacting us!&lt;BR /&gt;
&lt;BR /&gt;
There isn't a 1 TB plan any more, as Dropbox Plus is now a 2 TB plan.&lt;BR /&gt;
&lt;BR /&gt;
Could you confirm that you're definitely not on a Plus plan by checking out &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;this page&lt;/A&gt; on your account?&lt;BR /&gt;
&lt;BR /&gt;
This will help me to assist further!</description>
      <pubDate>Tue, 07 Dec 2021 01:43:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/562795#M10306</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-12-07T01:43:48Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded Plan Not Reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/562802#M10307</link>
      <description>Hi Jay, I mistakenly said my account was updated to 1 TB--you're right, it was 2 TB. I received an email from DB on 12/2 saying payment was received and my account has been upgraded to 2 TB (Transaction ID: [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]). The upgrade did NOT happen, so can you please make sure the charge of $11.99 did not go through?&lt;BR /&gt;&amp;nbsp;&lt;BR /&gt;My colleague upgraded my account again to 2 TB today (Transaction ID: [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]), and this time, the upgrade actually went through. Please let your tech dept know about this problem. It caused a lot of wasted time on our end trying to solve the issue. Thanks.</description>
      <pubDate>Tue, 07 Dec 2021 18:42:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/562802#M10307</guid>
      <dc:creator>keikokumagai</dc:creator>
      <dc:date>2021-12-07T18:42:42Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded Plan Not Reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/562938#M10308</link>
      <description>Do you see the payment on your account &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;here&lt;/A&gt; with a confirmed receipt? If so, the upgrade should appear on the plan page.&lt;BR /&gt;
&lt;BR /&gt;
You can also use the &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;card lookup tool&lt;/A&gt; to see if the upgrade was made on another Dropbox account.</description>
      <pubDate>Tue, 07 Dec 2021 18:45:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/562938#M10308</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-12-07T18:45:25Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded Plan Not Reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597632#M10309</link>
      <description>&lt;P&gt;I upgraded my account and it still shows I need to upgrade and no longer have room in my folders. I have wasted weeks trying to get access. I cannot open my folders, or links others send to me via shared folders. I have uninstalled and reinstalled the app on my phone, gone thru a laborious chat with someone who said once the chat ended, I would have an email address available to write to support. Nothing showed. So now, here I am wasting MORE time on a community page trying to get my account synced so I can access my photos. This ridiculous "customer service".&lt;/P&gt;</description>
      <pubDate>Tue, 17 May 2022 15:49:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597632#M10309</guid>
      <dc:creator>MCSquared22</dc:creator>
      <dc:date>2022-05-17T15:49:53Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded Plan Not Reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597704#M10310</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1542693"&gt;@MCSquared22&lt;/a&gt;, let me help!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you followed the steps my colleague, Jay provided above on this same thread, in order to locate where the charge is coming from?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you have two Dropbox accounts?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know!&lt;/P&gt;</description>
      <pubDate>Tue, 17 May 2022 21:21:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597704#M10310</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-05-17T21:21:35Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded Plan Not Reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597741#M10311</link>
      <description>&lt;P&gt;Logged in on the only account that I know of, it shows I cancelled my professional account in Nov. and my personal plan is out of space. As mentioned before, I agreed on the app on my phone to upgrade and all I get are error messages that the site is having difficulties. It confirmed that my upgrade is due to bill me May 29. I also received error messages on my laptop stating the cite was having difficulties.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 18 May 2022 00:25:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597741#M10311</guid>
      <dc:creator>MCSquared22</dc:creator>
      <dc:date>2022-05-18T00:25:33Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded Plan Not Reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597817#M10312</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1542693"&gt;@MCSquared22&lt;/a&gt;, did you upgrade via an Android or iOS device to the paid subscription?&lt;/P&gt;</description>
      <pubDate>Wed, 18 May 2022 11:30:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597817#M10312</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-05-18T11:30:06Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded Plan Not Reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597853#M10313</link>
      <description>&lt;P&gt;iOS&lt;/P&gt;</description>
      <pubDate>Wed, 18 May 2022 13:33:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597853#M10313</guid>
      <dc:creator>MCSquared22</dc:creator>
      <dc:date>2022-05-18T13:33:35Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded Plan Not Reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597963#M10314</link>
      <description>&lt;P&gt;Hope you're doing well, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1542693"&gt;@MCSquared22&lt;/a&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In your Dropbox app, tap &lt;STRONG&gt;Account&lt;/STRONG&gt;. Tap on the &lt;STRONG&gt;gear&lt;/STRONG&gt; &lt;STRONG&gt;icon&lt;/STRONG&gt; at the top of your screen to access your settings. Tap on &lt;STRONG&gt;Restore&lt;/STRONG&gt; &lt;STRONG&gt;purchases&lt;/STRONG&gt;, which should activate your last upgrade.&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 18 May 2022 21:17:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/597963#M10314</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-05-18T21:17:03Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded Plan Not Reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/598008#M10315</link>
      <description>That worked! Restored purchases was the trick. Thank you.</description>
      <pubDate>Thu, 19 May 2022 02:11:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/598008#M10315</guid>
      <dc:creator>MCSquared22</dc:creator>
      <dc:date>2022-05-19T02:11:47Z</dc:date>
    </item>
    <item>
      <title>I started an iPhone subscription but the does not reflect this</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/607120#M10316</link>
      <description>According to subscriptions list, the subscription is there, but the app has not been updated to this status. When I press the upgrade button, it says I already have a subscription. I then get an app error message. How can I fix this? I can’t talk to support about this because the app says I’m not upgraded.</description>
      <pubDate>Sat, 02 Jul 2022 17:47:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/607120#M10316</guid>
      <dc:creator>theory980</dc:creator>
      <dc:date>2022-07-02T17:47:24Z</dc:date>
    </item>
    <item>
      <title>Re: I started an iPhone subscription but the does not reflect this</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/607301#M10318</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1553958"&gt;@theory980&lt;/a&gt;, I've merged you to this thread, could you try the recommended steps to restore the purchases on your account?&lt;/P&gt;</description>
      <pubDate>Mon, 04 Jul 2022 10:06:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/607301#M10318</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-07-04T10:06:04Z</dc:date>
    </item>
    <item>
      <title>Upgraded account (paid) but was not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/614447#M14850</link>
      <description>Hi everyone,&lt;BR /&gt;&lt;BR /&gt;I upgraded my Dropbox to plus via Apple Pay. The amount was deducted from my back account so payment went through yet my account is still the free version.&lt;BR /&gt;&lt;BR /&gt;Any way to get through to Dropbox as the free version doesn’t qualify me for help from customer service only the ChatBot</description>
      <pubDate>Sun, 07 Aug 2022 19:51:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/614447#M14850</guid>
      <dc:creator>Naddi84</dc:creator>
      <dc:date>2022-08-07T19:51:44Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded account (paid) but was not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/614534#M14851</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1563261"&gt;@Naddi84&lt;/a&gt;, could you try the solution in this thread I've merged you to?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated with any progress!&lt;/P&gt;</description>
      <pubDate>Mon, 08 Aug 2022 09:38:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/614534#M14851</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-08-08T09:38:42Z</dc:date>
    </item>
    <item>
      <title>Subscription thru Apple</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/615519#M14946</link>
      <description>I have a subscription to the plus plan but my app says I don’t and am out of room. FYI it’s thru Apple iOS and not sure how to connect all accounts. I guess that’s two separate issues but I cannot figure out which if any account has the plus plan active.</description>
      <pubDate>Thu, 11 Aug 2022 22:52:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/615519#M14946</guid>
      <dc:creator>Jefflebowski</dc:creator>
      <dc:date>2022-08-11T22:52:28Z</dc:date>
    </item>
    <item>
      <title>Re: Subscription thru Apple</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/615547#M14947</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1564569"&gt;@Jefflebowski&lt;/a&gt;, I've merged you to this thread, could you try the steps in the solution provided to see if they help?&lt;/P&gt;</description>
      <pubDate>Fri, 12 Aug 2022 05:29:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-Plan-Not-Reflected/m-p/615547#M14947</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-08-12T05:29:20Z</dc:date>
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