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  <channel>
    <title>topic Re: Erroneous &amp;quot;Your credit card expires soon! Don’t forget to update your info&amp;quot; email in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/572598#M11009</link>
    <description>&lt;P&gt;Are you sure its a genuine Dropbox email? It could be a phishing one&lt;/P&gt;</description>
    <pubDate>Sun, 23 Jan 2022 11:34:58 GMT</pubDate>
    <dc:creator>Mark</dc:creator>
    <dc:date>2022-01-23T11:34:58Z</dc:date>
    <item>
      <title>Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/572595#M11007</link>
      <description>&lt;P&gt;Today, I received an email from Dropbox with the subject "Your credit card expires soon! Don’t forget to update your info" with the following text:&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&lt;EM&gt;Your credit card is about to expire! Update your billing information to make sure your Dropbox Plus features aren’t interrupted. Click the link below or log in to your account on dropbox.com, go to Settings, select Billing, and update your payment method.&lt;/EM&gt;&lt;BR /&gt;&lt;EM&gt;Update your billing info now&lt;/EM&gt;&lt;BR /&gt;&lt;EM&gt;If you don’t update your billing info by 2022-10-18, your account will be downgraded to a Basic plan with much less storage space.&lt;/EM&gt;&lt;BR /&gt;&lt;EM&gt;Thanks,&lt;/EM&gt;&lt;BR /&gt;&lt;EM&gt;- The Dropbox Team&lt;/EM&gt;&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mfalkvidd_0-1642931246678.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/27230i1F360B9C9378B315/image-size/large?v=v2&amp;amp;px=999" role="button" title="mfalkvidd_0-1642931246678.png" alt="mfalkvidd_0-1642931246678.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;When I go to update my credit card, I can see that the expiry is in 2027 (see screen shot below).&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mfalkvidd_1-1642931362956.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/27231i827259C246ADB65A/image-size/large?v=v2&amp;amp;px=999" role="button" title="mfalkvidd_1-1642931362956.png" alt="mfalkvidd_1-1642931362956.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I tried contacting Dropbox Support through &lt;A href="https://www.dropbox.com/support/email" target="_blank"&gt;https://www.dropbox.com/support/email&lt;/A&gt; , but it is impossible to contact them with a billing issue without adding information about a billing transaction, and it is impossible to attach images.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 07:44:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/572595#M11007</guid>
      <dc:creator>mfalkvidd</dc:creator>
      <dc:date>2022-07-26T07:44:41Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/572597#M11008</link>
      <description>&lt;P&gt;I have got the same mail. A week ago, it was right, but to be safe, I went the other way around and updated my billing info.&lt;/P&gt;&lt;P&gt;But now I have got the mail again - and I am wondering, if it is some kind of phishing.&amp;nbsp;&lt;/P&gt;&lt;P&gt;MG&lt;/P&gt;</description>
      <pubDate>Sun, 23 Jan 2022 10:54:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/572597#M11008</guid>
      <dc:creator>MGOneA</dc:creator>
      <dc:date>2022-01-23T10:54:15Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/572598#M11009</link>
      <description>&lt;P&gt;Are you sure its a genuine Dropbox email? It could be a phishing one&lt;/P&gt;</description>
      <pubDate>Sun, 23 Jan 2022 11:34:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/572598#M11009</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2022-01-23T11:34:58Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624282#M15687</link>
      <description>&lt;P&gt;I have got the same issue, I updated the details in my account (which indeed needed updating) but a few days later I got a reminder saying that they will downgrade the a account if I do not update my billing details. I thought these updates would go automatically. Can anyone from DropBox comment?&lt;/P&gt;</description>
      <pubDate>Thu, 22 Sep 2022 10:08:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624282#M15687</guid>
      <dc:creator>MFNL</dc:creator>
      <dc:date>2022-09-22T10:08:08Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624331#M15688</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1158236"&gt;@MFNL&lt;/a&gt;, I'd be happy to help!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Was that an email reminder, or a notification in your account?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Provided it's an email, would it be possible for you to check the inbox you received, and then let me know the email address it came from? We need to check it was an &lt;A href="https://help.dropbox.com/security/official-domains" target="_blank"&gt;official Dropbox domain&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know of any updates!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 22 Sep 2022 12:32:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624331#M15688</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-09-22T12:32:45Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624354#M15692</link>
      <description>&lt;P&gt;Dear Megan, thank you for reaching out.&lt;/P&gt;&lt;P&gt;I received two e-mails. After the first one I updated my details i the account, then I received an e-mail reminder.&lt;/P&gt;&lt;P&gt;the email was sent from&amp;nbsp;Dropbox &amp;lt;no-reply@dropbox.com&amp;gt;.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Looking forward to hear form you,&lt;/P&gt;&lt;P&gt;Best wishes,&lt;/P&gt;&lt;P&gt;Maria&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 22 Sep 2022 12:51:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624354#M15692</guid>
      <dc:creator>MFNL</dc:creator>
      <dc:date>2022-09-22T12:51:54Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624391#M15694</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1158236"&gt;@MFNL&lt;/a&gt;, thanks for getting back to me!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It might sound trivial, however have you made sure that the email address that your Dropbox account is subscribed to, is the same as the one you received the message to?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 22 Sep 2022 15:23:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624391#M15694</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-09-22T15:23:25Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624415#M15695</link>
      <description>&lt;P&gt;I smell phish.&amp;nbsp; The culprit got a bona fide notice and decided to use its html to go phishing.&lt;/P&gt;&lt;P&gt;Just in case I am right, I recommend that all users go to change their passwords (from within DB itself of course, not from any email).&amp;nbsp; If they are not able to do, they should contact Support.&lt;/P&gt;</description>
      <pubDate>Thu, 22 Sep 2022 16:18:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624415#M15695</guid>
      <dc:creator>Norfolk VHF</dc:creator>
      <dc:date>2022-09-22T16:18:18Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624541#M15708</link>
      <description>&lt;P&gt;yes, the e-mail account is the same&lt;/P&gt;</description>
      <pubDate>Fri, 23 Sep 2022 08:40:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624541#M15708</guid>
      <dc:creator>MFNL</dc:creator>
      <dc:date>2022-09-23T08:40:33Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624617#M15721</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1158236"&gt;@MFNL&lt;/a&gt;, happy Friday!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When did you receive the second email?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm asking, because if you received it shortly after updating your billing info, then it might have been an automated email, that slipped through the system before registering that you've made all the necessary changes.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you recently gotten any new emails after the change?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 23 Sep 2022 13:44:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/624617#M15721</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-09-23T13:44:46Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/631091#M16317</link>
      <description>I’ve gotten this email at least three times in the last few weeks. Each time I went in and updated my billing info to indicate the new CC expiry date. It’s not phishing in my case. It always takes me to the real Dropbox site to update my billing. Please fix this and stop wasting my time.</description>
      <pubDate>Sun, 23 Oct 2022 03:08:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/631091#M16317</guid>
      <dc:creator>Jason S.10</dc:creator>
      <dc:date>2022-10-23T03:08:29Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/631546#M16355</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/26530"&gt;@Jason S.10&lt;/a&gt;, sorry to hear about that!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I understand this is not ideal, however the culprit must be that the automation potentially takes some time to "recognize" the fact that you've updated your billing info.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'll forward your feedback to the appropriate areas so we can continue to improve. If you have further trouble with it, let me know!&lt;/P&gt;</description>
      <pubDate>Tue, 25 Oct 2022 07:57:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/631546#M16355</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-10-25T07:57:35Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/661279#M19233</link>
      <description>&lt;P&gt;I just got some of these emails. I checked, &amp;amp; my card expires in 2025. It appears that the sender is no-reply@dropbox.com&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20230219-210207_Yahoo Mail.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/35450i6F0EF143C2F220C1/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot_20230219-210207_Yahoo Mail.jpg" alt="Screenshot_20230219-210207_Yahoo Mail.jpg" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20230219-210242_Yahoo Mail.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/35451i4BF1C2E12E4E2409/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot_20230219-210242_Yahoo Mail.jpg" alt="Screenshot_20230219-210242_Yahoo Mail.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 20 Feb 2023 02:09:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/661279#M19233</guid>
      <dc:creator>marthabun</dc:creator>
      <dc:date>2023-02-20T02:09:19Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/661431#M19250</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/503707"&gt;@marthabun&lt;/a&gt;, thanks for posting these screenshots!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is there any chance that you have a different Dropbox account that’s linked to another payment method that’s about to expire?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you recently update the payment method of your Dropbox plan, and you’re still receiving these messages, nonetheless?&lt;/P&gt;</description>
      <pubDate>Mon, 20 Feb 2023 13:52:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/661431#M19250</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-02-20T13:52:07Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/661513#M19264</link>
      <description>&lt;P&gt;I have another account, but it's free. It has no payment info. I did not recently update the payment method for the other one. It's been there a long time.&lt;/P&gt;</description>
      <pubDate>Mon, 20 Feb 2023 16:58:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/661513#M19264</guid>
      <dc:creator>marthabun</dc:creator>
      <dc:date>2023-02-20T16:58:11Z</dc:date>
    </item>
    <item>
      <title>Re: Erroneous "Your credit card expires soon! Don’t forget to update your info" email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/661621#M19275</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/503707"&gt;@marthabun&lt;/a&gt;, what is the Dropbox plan that you're using on your paid account?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you check the account's billing info, to make sure the payment info is up-to-date there?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 20 Feb 2023 21:50:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Erroneous-quot-Your-credit-card-expires-soon-Don-t-forget-to/m-p/661621#M19275</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-20T21:50:40Z</dc:date>
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