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  <channel>
    <title>topic Re: how to get refud and speak to real person in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/574055#M11076</link>
    <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1512964"&gt;@SengaGlacier&lt;/a&gt;, l hope you don’t mind me jumping in.&lt;BR /&gt;
&lt;BR /&gt;
When opening a ticket with our support, did you, by any chance, receive a ticket number to your email address?&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
If yes, please send it to me and l’ll take a look for you.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Keep me updated!</description>
    <pubDate>Fri, 28 Jan 2022 11:22:15 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2022-01-28T11:22:15Z</dc:date>
    <item>
      <title>how to get a refund and speak to a real person</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/573389#M11073</link>
      <description>&lt;P&gt;I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email&amp;nbsp;billing-support@dropbox.com&amp;nbsp;last week, so far no one replied me yet.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;the chatbot is useless, hating talking to stupid programme.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;shall i terminate my credit card first then argue?&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 07:44:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/573389#M11073</guid>
      <dc:creator>SengaGlacier</dc:creator>
      <dc:date>2022-07-26T07:44:52Z</dc:date>
    </item>
    <item>
      <title>Re: how to get refud and speak to real person</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/573397#M11074</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan ...&lt;BR /&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;STRONG&gt;Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.&lt;/STRONG&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 26 Jan 2022 02:44:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/573397#M11074</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-01-26T02:44:56Z</dc:date>
    </item>
    <item>
      <title>Re: how to get refud and speak to real person</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/573984#M11075</link>
      <description>&lt;P&gt;no, i tried all ways, email, submited request, no one replied to me yet.&lt;/P&gt;</description>
      <pubDate>Fri, 28 Jan 2022 00:54:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/573984#M11075</guid>
      <dc:creator>SengaGlacier</dc:creator>
      <dc:date>2022-01-28T00:54:00Z</dc:date>
    </item>
    <item>
      <title>Re: how to get refud and speak to real person</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/574055#M11076</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1512964"&gt;@SengaGlacier&lt;/a&gt;, l hope you don’t mind me jumping in.&lt;BR /&gt;
&lt;BR /&gt;
When opening a ticket with our support, did you, by any chance, receive a ticket number to your email address?&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
If yes, please send it to me and l’ll take a look for you.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Keep me updated!</description>
      <pubDate>Fri, 28 Jan 2022 11:22:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/574055#M11076</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-01-28T11:22:15Z</dc:date>
    </item>
    <item>
      <title>Re: how to get refud and speak to real person</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/574645#M11077</link>
      <description>&lt;P&gt;no, nothing feedbak&lt;/P&gt;&lt;P&gt;no telephone number,&amp;nbsp;&lt;/P&gt;&lt;P&gt;even no email back from&amp;nbsp;&lt;STRONG&gt;&lt;A href="mailto:billing-support@dropbox.com" target="_blank"&gt;billing-support@dropbox.com&lt;/A&gt;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;and dropbox website apparently doesn't like comuunicating with the clients,&lt;/P&gt;&lt;P&gt;no email on public,&amp;nbsp; only an uselles chatbot which cannt understanding human language at tall,&lt;/P&gt;&lt;P&gt;and no direct links for submitting the ticket, maybe hidden somewhere, i can't&amp;nbsp; found it.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 01 Feb 2022 00:18:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/574645#M11077</guid>
      <dc:creator>SengaGlacier</dc:creator>
      <dc:date>2022-02-01T00:18:53Z</dc:date>
    </item>
    <item>
      <title>Re: how to get refud and speak to real person</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/574652#M11078</link>
      <description>&lt;P&gt;the only link is&amp;nbsp;&lt;A href="https://www.dropbox.com/support/billing," target="_blank"&gt;https://www.dropbox.com/support/billing,&lt;/A&gt;&amp;nbsp;i tried this form more than 3 times, useless no any feedback&lt;/P&gt;</description>
      <pubDate>Tue, 01 Feb 2022 00:33:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/574652#M11078</guid>
      <dc:creator>SengaGlacier</dc:creator>
      <dc:date>2022-02-01T00:33:39Z</dc:date>
    </item>
    <item>
      <title>Re: how to get refud and speak to real person</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/574726#M11079</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1512964"&gt;@SengaGlacier&lt;/a&gt;, sorry to jump in here, but did you make sure to use an &lt;A href="https://support.google.com/chrome/answer/95464" target="_blank"&gt;incognito&lt;/A&gt; window without signing into any Dropbox account when filling out &lt;A href="https://www.dropbox.com/support/billing" target="_blank"&gt;this form&lt;/A&gt;?&lt;BR /&gt;
&lt;BR /&gt;
Make sure to include all the needed information there and an email address we can reach you at.&amp;nbsp;</description>
      <pubDate>Tue, 01 Feb 2022 10:22:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/574726#M11079</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-02-01T10:22:51Z</dc:date>
    </item>
    <item>
      <title>Re: how to get refud and speak to real person</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/575198#M11080</link>
      <description>&lt;P&gt;yes, i loged on first, and submitted form and also emailed, no any reply&lt;/P&gt;</description>
      <pubDate>Thu, 03 Feb 2022 03:56:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/575198#M11080</guid>
      <dc:creator>SengaGlacier</dc:creator>
      <dc:date>2022-02-03T03:56:59Z</dc:date>
    </item>
    <item>
      <title>Re: how to get refud and speak to real person</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/575217#M11081</link>
      <description>You don't need to log into an account to fill out this form &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1512964"&gt;@SengaGlacier&lt;/a&gt; - this is why I suggested using an incognito window.&lt;BR /&gt;
&lt;BR /&gt;
In any case, would you like me to send you an email to the email address that's linked to your profile here on our Community so that we can have a further look?</description>
      <pubDate>Thu, 03 Feb 2022 07:56:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/575217#M11081</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-02-03T07:56:43Z</dc:date>
    </item>
    <item>
      <title>Re: how to get refud and speak to real person</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/576590#M11082</link>
      <description>ok, my register email is [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]</description>
      <pubDate>Wed, 09 Feb 2022 13:14:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/576590#M11082</guid>
      <dc:creator>SengaGlacier</dc:creator>
      <dc:date>2022-02-09T13:14:38Z</dc:date>
    </item>
    <item>
      <title>Re: how to get refud and speak to real person</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/576687#M11083</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1512964"&gt;@SengaGlacier&lt;/a&gt;, I've sent you an email, please could you reply to it when you get a chance!</description>
      <pubDate>Wed, 09 Feb 2022 14:23:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/576687#M11083</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-02-09T14:23:55Z</dc:date>
    </item>
    <item>
      <title>Re: how to get refud and speak to real person</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/579470#M11084</link>
      <description>&lt;P&gt;i replied, and provide my bankdetails show the direct debit from my account, no more further feedback. i had cancel my credit card&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 22 Feb 2022 00:29:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/579470#M11084</guid>
      <dc:creator>SengaGlacier</dc:creator>
      <dc:date>2022-02-22T00:29:55Z</dc:date>
    </item>
    <item>
      <title>why the customer service here is useless and closed the unsolved ticket</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/583437#M11085</link>
      <description>&lt;P&gt;actually my problem not soved, and closed without any notice.&lt;/P&gt;&lt;P&gt;&lt;A href="https://www.dropboxforum.com/t5/Dropbox-accounts-billing/how-to-get-a-refund-and-speak-to-a-real-person/td-p/573389" target="_blank"&gt;https://www.dropboxforum.com/t5/Dropbox-accounts-billing/how-to-get-a-refund-and-speak-to-a-real-person/td-p/573389&lt;/A&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;and no dropbox staff helped, only someone, i am not sure real person or robot asked me same question again.&lt;/P&gt;</description>
      <pubDate>Mon, 14 Mar 2022 13:11:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/583437#M11085</guid>
      <dc:creator>SengaGlacier</dc:creator>
      <dc:date>2022-03-14T13:11:13Z</dc:date>
    </item>
    <item>
      <title>Re: why the customer service here is useless and closed the unsolved ticket</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/583465#M11086</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1512964"&gt;@SengaGlacier&lt;/a&gt;, sorry to hear you're still having issues with this.
&lt;BR /&gt; 
&lt;BR /&gt; I was able to locate your ticket on our system and I saw that you haven't replied back to the agent handling your request and the ticket is closed now.
&lt;BR /&gt; 
&lt;BR /&gt; Would you like me to open a new one for you?&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; Keep in mind that in order to move forward with your request you'll need to respond to your ticket by email.&amp;nbsp;</description>
      <pubDate>Mon, 14 Mar 2022 14:27:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/583465#M11086</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-03-14T14:27:47Z</dc:date>
    </item>
    <item>
      <title>How can I get a refund for an annual subscription?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/599013#M11089</link>
      <description>&lt;P&gt;I need a refund. My card was charged for a yearly subscription of $199.00. How do I get this refunded?&lt;/P&gt;</description>
      <pubDate>Tue, 24 May 2022 06:11:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/599013#M11089</guid>
      <dc:creator>tstrong</dc:creator>
      <dc:date>2022-05-24T06:11:30Z</dc:date>
    </item>
    <item>
      <title>Re: Refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/599015#M11090</link>
      <description>&lt;P&gt;Refunds are only given where legally required.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;All info about what to do and if you can get one is at&amp;nbsp;&lt;A href="https://help.dropbox.com/accounts-billing/payments-billing/refund" target="_blank"&gt;https://help.dropbox.com/accounts-billing/payments-billing/refund&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 23 May 2022 19:00:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/599015#M11090</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2022-05-23T19:00:26Z</dc:date>
    </item>
    <item>
      <title>Re: How can I get a refund for an annual subscription?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/600339#M11091</link>
      <description>I dont want my money back for the annual subscription</description>
      <pubDate>Mon, 30 May 2022 13:46:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/600339#M11091</guid>
      <dc:creator>Lfloyd67</dc:creator>
      <dc:date>2022-05-30T13:46:42Z</dc:date>
    </item>
    <item>
      <title>Re: How can I get a refund for an annual subscription?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/600340#M11092</link>
      <description>I want my money back that you charged my card ending in 8679</description>
      <pubDate>Mon, 30 May 2022 13:48:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/600340#M11092</guid>
      <dc:creator>Lfloyd67</dc:creator>
      <dc:date>2022-05-30T13:48:05Z</dc:date>
    </item>
    <item>
      <title>chargeback</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/600344#M11087</link>
      <description>&lt;P&gt;I pressed OK because I got a message about "Extended service for recording changes", but I canceled it right away because it was automatically paid. However, I am inquiring because the payment cannot be canceled.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I didn't want to use this service, I just pressed OK, but the payment was made without any further confirmation message. I would like to request a refund.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I want to keep my Plus plan in use and only refund the 'Record file changes for a year' service paid today&lt;/P&gt;</description>
      <pubDate>Mon, 30 May 2022 14:36:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/600344#M11087</guid>
      <dc:creator>sseul</dc:creator>
      <dc:date>2022-05-30T14:36:02Z</dc:date>
    </item>
    <item>
      <title>Re: chargeback</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/600348#M11088</link>
      <description>&lt;P&gt;You need to send a message to ask for support and if it is possible for a refund - they are only given where legally required (as you clicked OK you accepted the payment and those terms):&amp;nbsp;&lt;A href="https://help.dropbox.com/accounts-billing/payments-billing/refund" target="_blank"&gt;https://help.dropbox.com/accounts-billing/payments-billing/refund&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 30 May 2022 14:36:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/how-to-get-a-refund-and-speak-to-a-real-person/m-p/600348#M11088</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2022-05-30T14:36:39Z</dc:date>
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