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  <channel>
    <title>topic Re: Trying to contact Dropbox to change billing CC in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/579896#M11163</link>
    <description>&lt;P&gt;&lt;SPAN&gt;Greetings,&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;We are experiencing a similar issue.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;An annual account was created by an employee 01/15/2020.&amp;nbsp; That employee ended employment 06/30/2020.&amp;nbsp; The renewal charge showed up on the credit card reconciliation for January 2021.&amp;nbsp; We are fine with the initial charge back in 2020, but we would like a refund for the current charge (1/15/2021), and would like to have our card removed from the account.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;There was another charge this past January (1/19/2022) for $119.88.&amp;nbsp; Again, we would like a refund and our card removed from your system.&amp;nbsp; Thank you!&lt;/SPAN&gt;&lt;/P&gt;</description>
    <pubDate>Wed, 23 Feb 2022 22:09:25 GMT</pubDate>
    <dc:creator>mountsupport</dc:creator>
    <dc:date>2022-02-23T22:09:25Z</dc:date>
    <item>
      <title>Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/574362#M11156</link>
      <description>&lt;P&gt;Can someone please tell me how to contact anyone from DROPBOX.&amp;nbsp; I have followed every tool possible and am getting nowhere.&amp;nbsp; They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one.&amp;nbsp; A suggestion for the DropBox team is to email your clients ahead of billing them.&amp;nbsp; Thank you.&lt;/P&gt;</description>
      <pubDate>Mon, 31 Jan 2022 15:41:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/574362#M11156</guid>
      <dc:creator>mpace01</dc:creator>
      <dc:date>2022-01-31T15:41:39Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/574365#M11157</link>
      <description>&lt;P&gt;You update cards yourselves at &lt;A href="http://www.dropbox.com/account" target="_blank"&gt;www.dropbox.com/account&lt;/A&gt;&amp;nbsp;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can then contact support at &lt;A href="http://www.dropbox.com/support" target="_blank"&gt;www.dropbox.com/support&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 30 Jan 2022 19:17:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/574365#M11157</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2022-01-30T19:17:04Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/574374#M11158</link>
      <description>&lt;P&gt;Thanks Mark - no emails came unless they ended up in junk?&amp;nbsp; I am hoping to get a refund on the charge and give them a new card to charge.&amp;nbsp; I can't do that by just changing my cc online.&amp;nbsp; Any ideas there?&lt;/P&gt;</description>
      <pubDate>Sun, 30 Jan 2022 20:50:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/574374#M11158</guid>
      <dc:creator>mpace01</dc:creator>
      <dc:date>2022-01-30T20:50:15Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/574528#M11159</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1514331"&gt;@mpace01&lt;/a&gt;, thanks for reaching out!&lt;BR /&gt;
&lt;BR /&gt;
Mind if I email you, so we can look into this?&lt;BR /&gt;
&lt;BR /&gt;
Cheers!</description>
      <pubDate>Mon, 31 Jan 2022 15:42:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/574528#M11159</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-01-31T15:42:38Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/575323#M11160</link>
      <description>Email me at [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Dropbox Community Guidelines&lt;/A&gt;]. Thank you &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;</description>
      <pubDate>Thu, 03 Feb 2022 17:52:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/575323#M11160</guid>
      <dc:creator>mpace01</dc:creator>
      <dc:date>2022-02-03T17:52:08Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/575324#M11161</link>
      <description>Yes please. [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Dropbox Community Guidelines&lt;/A&gt;]</description>
      <pubDate>Thu, 03 Feb 2022 17:52:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/575324#M11161</guid>
      <dc:creator>mpace01</dc:creator>
      <dc:date>2022-02-03T17:52:33Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/575335#M11162</link>
      <description>Not a problem, I've just emailed you, so make sure to get back to me, when you can. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;</description>
      <pubDate>Thu, 03 Feb 2022 18:13:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/575335#M11162</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-02-03T18:13:38Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/579896#M11163</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Greetings,&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;We are experiencing a similar issue.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;An annual account was created by an employee 01/15/2020.&amp;nbsp; That employee ended employment 06/30/2020.&amp;nbsp; The renewal charge showed up on the credit card reconciliation for January 2021.&amp;nbsp; We are fine with the initial charge back in 2020, but we would like a refund for the current charge (1/15/2021), and would like to have our card removed from the account.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;There was another charge this past January (1/19/2022) for $119.88.&amp;nbsp; Again, we would like a refund and our card removed from your system.&amp;nbsp; Thank you!&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 23 Feb 2022 22:09:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/579896#M11163</guid>
      <dc:creator>mountsupport</dc:creator>
      <dc:date>2022-02-23T22:09:25Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/579911#M11164</link>
      <description>Hey there, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1521208"&gt;@mountsupport&lt;/a&gt;! Happy Wednesday!&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; I just sent you an email in order to see if we can do anything about it.&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; Feel free to reply back to me and we'll get to work on your case there.&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; Cheers.</description>
      <pubDate>Wed, 23 Feb 2022 23:01:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/579911#M11164</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-02-23T23:01:49Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581334#M11165</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;There is a bug on the change of CC info. Can you please fix it so that I can change our CC ?&lt;/P&gt;&lt;P&gt;Many thanks&lt;/P&gt;</description>
      <pubDate>Thu, 03 Mar 2022 17:03:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581334#M11165</guid>
      <dc:creator>isd</dc:creator>
      <dc:date>2022-03-03T17:03:54Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581469#M11166</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1523285"&gt;@isd&lt;/a&gt;, how are you today?&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; Can you give me some more info?
&lt;BR /&gt; 
&lt;BR /&gt; Do you get any errors on your end when trying to change your payment method? If so, let me know the error.&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; Keep me posted, and we'll take it from there.</description>
      <pubDate>Fri, 04 Mar 2022 00:00:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581469#M11166</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-03-04T00:00:05Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581511#M11167</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;Thanks for replying.&lt;/P&gt;&lt;P&gt;I enter all CC details and when I click on the CTA, the message "an error occurred" is displayed, no other info.&lt;/P&gt;&lt;P&gt;Tried again this morning, still the same.&lt;/P&gt;&lt;P&gt;Hope you can help.&lt;/P&gt;&lt;P&gt;Many thanks&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture d’écran 2022-03-04 à 08.51.54.png" style="width: 771px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/28016i03C0DD6F9D1B0E9C/image-size/large?v=v2&amp;amp;px=999" role="button" title="Capture d’écran 2022-03-04 à 08.51.54.png" alt="Capture d’écran 2022-03-04 à 08.51.54.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Mar 2022 07:53:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581511#M11167</guid>
      <dc:creator>isd</dc:creator>
      <dc:date>2022-03-04T07:53:35Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581515#M11168</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1523285"&gt;@isd&lt;/a&gt;, sorry to jump in, but could you try clearing your browser's cache or another browser?
&lt;BR /&gt; 
&lt;BR /&gt; If you're still getting the same error, would you mind clarifying what your account's 
&lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan tab&lt;/A&gt; shows at the moment?&amp;nbsp;</description>
      <pubDate>Fri, 04 Mar 2022 08:18:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581515#M11168</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-03-04T08:18:43Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581615#M11169</link>
      <description>&lt;P&gt;Hi, I did try in another browser and the exact same message was displayed.&lt;/P&gt;&lt;P&gt;Our plan is the Dropbox Plus account, paid for one year.&lt;/P&gt;&lt;P&gt;Could there be a bug on this page ? The card is fine and working on other site.&lt;/P&gt;&lt;P&gt;Many thanks&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Mar 2022 17:28:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581615#M11169</guid>
      <dc:creator>isd</dc:creator>
      <dc:date>2022-03-04T17:28:48Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581683#M11170</link>
      <description>Happy Friday &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1523285"&gt;@isd&lt;/a&gt;!
&lt;BR /&gt; 
&lt;BR /&gt; Is there any chance that you're on a 
&lt;A href="https://help.dropbox.com/teams-admins/team-member/free-teams-overview" target="_blank"&gt;free team&lt;/A&gt;? If so, you'd need to leave it, and that should do the trick.&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; Don't hesitate to come back with any updates.</description>
      <pubDate>Fri, 04 Mar 2022 21:52:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581683#M11170</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-03-04T21:52:57Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581685#M11171</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;No idea what a free team is, but i know that we pay our subscription and use Dropbox Plus.&lt;/P&gt;&lt;P&gt;Best regards&lt;/P&gt;</description>
      <pubDate>Fri, 04 Mar 2022 21:58:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/581685#M11171</guid>
      <dc:creator>isd</dc:creator>
      <dc:date>2022-03-04T21:58:16Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/582288#M11172</link>
      <description>I paid my bill, took my money, got email receipt, still shut my storage down. Wants me to upgrade to plus, which I paid for on Feb 24, emails telling me my Dropbox has stopped. Reported a bug and sent all of my screenshots and even screenshot of bank account withdraw last sat. No replies. Either upgrade my account or issue a refund and I’ll find other storage somewhere else.</description>
      <pubDate>Tue, 08 Mar 2022 12:32:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/582288#M11172</guid>
      <dc:creator>I paid</dc:creator>
      <dc:date>2022-03-08T12:32:56Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/582329#M11173</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1524490"&gt;@I paid&lt;/a&gt;, welcome to our Community!&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; You mentioned that you received no replies when you contacted our Support. Can you send me your ticket number reference so I can locate it in our system?&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; Keep me posted, and we'll take it from there.</description>
      <pubDate>Tue, 08 Mar 2022 16:44:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/582329#M11173</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-03-08T16:44:39Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/582570#M11174</link>
      <description>15991609, however the email person marked it as solved, which it has not been</description>
      <pubDate>Wed, 09 Mar 2022 19:38:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/582570#M11174</guid>
      <dc:creator>I paid</dc:creator>
      <dc:date>2022-03-09T19:38:29Z</dc:date>
    </item>
    <item>
      <title>Re: Trying to contact Dropbox to change billing CC</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/582606#M11175</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1524490"&gt;@I paid&lt;/a&gt;, I can see that you've replied to the support agent regarding this matter. As it is with a specialist team, they'll be investigating this matter from there on.</description>
      <pubDate>Wed, 09 Mar 2022 21:23:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Trying-to-contact-Dropbox-to-change-billing-CC/m-p/582606#M11175</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-03-09T21:23:47Z</dc:date>
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