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  <channel>
    <title>topic Re: Cancel Subscription in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/579306#M11471</link>
    <description>Perfect, thanks so much, Nicholas. You've got &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@57C7D91998721DF4DFD936069281E68A/images/emoticons/2709.png" alt=":envelope:" title=":envelope:" /&gt;</description>
    <pubDate>Mon, 21 Feb 2022 15:05:30 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2022-02-21T15:05:30Z</dc:date>
    <item>
      <title>Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/578373#M11468</link>
      <description>&lt;P&gt;Hi:&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work (we assume it is because the expiration date changed and it was never updated on the account but since the card number is the same it can still be charged). We need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 16 Feb 2022 20:45:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/578373#M11468</guid>
      <dc:creator>Nicholas Contey</dc:creator>
      <dc:date>2022-02-16T20:45:31Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/578459#M11469</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1519240"&gt;@Nicholas Contey&lt;/a&gt;, sorry to hear you're having issues with this.
&lt;BR /&gt; 
&lt;BR /&gt; Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
&lt;BR /&gt; 
&lt;BR /&gt; Thanks!</description>
      <pubDate>Wed, 16 Feb 2022 21:57:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/578459#M11469</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-02-16T21:57:47Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/579199#M11470</link>
      <description>&lt;P&gt;yes, you can.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 20 Feb 2022 23:56:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/579199#M11470</guid>
      <dc:creator>Nicholas Contey</dc:creator>
      <dc:date>2022-02-20T23:56:21Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/579306#M11471</link>
      <description>Perfect, thanks so much, Nicholas. You've got &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@57C7D91998721DF4DFD936069281E68A/images/emoticons/2709.png" alt=":envelope:" title=":envelope:" /&gt;</description>
      <pubDate>Mon, 21 Feb 2022 15:05:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/579306#M11471</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-02-21T15:05:30Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/580793#M11472</link>
      <description>&lt;P&gt;&lt;SPAN&gt;I'm also trying to cancel a dropbox charge that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work (we assume it is because the expiration date changed and it was never updated on the account but since the card number is the same it can still be charged). I need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 01 Mar 2022 15:25:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/580793#M11472</guid>
      <dc:creator>CelesteMejia</dc:creator>
      <dc:date>2022-03-01T15:25:26Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/580905#M11473</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1522628"&gt;@CelesteMejia&lt;/a&gt;, welcome to our Community!&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; I'm here and ready to help!&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; Can I reach out to you via email, in order for us to look into this closely?&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; Looking forward to hearing back from you.</description>
      <pubDate>Tue, 01 Mar 2022 22:00:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/580905#M11473</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-03-01T22:00:23Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/581022#M11474</link>
      <description>Why is it my apple store says subscription canceled, but the app wants to continue to charge me?</description>
      <pubDate>Wed, 02 Mar 2022 12:12:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/581022#M11474</guid>
      <dc:creator>Greg4101</dc:creator>
      <dc:date>2022-03-02T12:12:48Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/590464#M11475</link>
      <description>&lt;P&gt;I've spent 45 minutes this morning trying to figure out how to cancel my account. Can't find the cancel link on my laptop or either of my two phones. Complete waste of time.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 13 Apr 2022 14:56:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/590464#M11475</guid>
      <dc:creator>tmiller</dc:creator>
      <dc:date>2022-04-13T14:56:02Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/590499#M11476</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1534431"&gt;@tmiller&lt;/a&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you please clarify what your account's &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan tab&lt;/A&gt; is showing at the moment?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help us assist further.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 13 Apr 2022 16:49:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/590499#M11476</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-04-13T16:49:08Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/600906#M11478</link>
      <description>&lt;P&gt;I am having the same issue&lt;/P&gt;&lt;P&gt;I have exhausted all the avenues they have on Dropbox which aren't many.&lt;/P&gt;&lt;P&gt;Have you had any luck?&lt;/P&gt;</description>
      <pubDate>Thu, 02 Jun 2022 01:59:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/600906#M11478</guid>
      <dc:creator>mark iturzaeta</dc:creator>
      <dc:date>2022-06-02T01:59:10Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/600977#M11479</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1546266"&gt;@mark iturzaeta&lt;/a&gt;, thanks for the nudge here and sorry to see you're having trouble.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you're logged in to a different (free) Dropbox account and not your paid one?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can check that through the plan tab in your account settings &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;here&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If that's the case, do you have access/can login to the paid account? If you do, you can follow the steps &lt;A href="https://help.dropbox.com/accounts-billing/cancellations-refunds/downgrade-dropbox-plus-professional-plans" target="_blank"&gt;here&lt;/A&gt;, to cancel your subscription.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If however, you don't have access to the paid account, let me know and I can send you an email, so we can look into it together.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 02 Jun 2022 12:25:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/600977#M11479</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-06-02T12:25:26Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/616970#M15064</link>
      <description>&lt;P&gt;All I want is to cancel dropbox altogether, it's taking up space and I don't need it&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 19 Aug 2022 00:11:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/616970#M15064</guid>
      <dc:creator>maybrit19</dc:creator>
      <dc:date>2022-08-19T00:11:04Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/616999#M15066</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1566701"&gt;@maybrit19&lt;/a&gt;, could you clarify what exactly is troubling you so that we can assist further?&lt;/P&gt;</description>
      <pubDate>Fri, 19 Aug 2022 05:23:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/616999#M15066</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-08-19T05:23:35Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/620079#M15308</link>
      <description>&lt;P&gt;I need to cancel my subscription and there is a linked account that I can't access because it's from a job I no longer have (and is connected through that email address). This is THE most frustrating system and I have wasted a ton of time trying to figure it out. It would be REALLY NICE if you would just have a customer support phone number in the footer of your website like everyone else does. This is maddening.&lt;/P&gt;</description>
      <pubDate>Fri, 02 Sep 2022 21:07:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/620079#M15308</guid>
      <dc:creator>SarahW2</dc:creator>
      <dc:date>2022-09-02T21:07:23Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/620129#M15311</link>
      <description>&lt;P&gt;Sorry to see you're having trouble cancelling this subscription, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1570843"&gt;@SarahW2&lt;/a&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;But no worries, we can help you out here. Can I send you an email, so we can try this internally?&lt;/P&gt;</description>
      <pubDate>Sat, 03 Sep 2022 01:41:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/620129#M15311</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-09-03T01:41:05Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/620134#M15312</link>
      <description>&lt;P&gt;Yes, of course. Please use my gmail that is on file. Thank you!&lt;/P&gt;</description>
      <pubDate>Sat, 03 Sep 2022 03:16:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/620134#M15312</guid>
      <dc:creator>SarahW2</dc:creator>
      <dc:date>2022-09-03T03:16:34Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/620467#M15335</link>
      <description>&lt;P&gt;No worries, Sarah, I just sent you an email, so make sure to get back to me when you have a chance. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 05 Sep 2022 14:52:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/620467#M15335</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-09-05T14:52:10Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/620664#M15355</link>
      <description>&lt;P&gt;Yes, of course. Please use the gmail address you have on file.&lt;/P&gt;</description>
      <pubDate>Tue, 06 Sep 2022 08:59:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/620664#M15355</guid>
      <dc:creator>SarahW2</dc:creator>
      <dc:date>2022-09-06T08:59:53Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/627246#M15928</link>
      <description>I have been charged for an annual subscription for the last three years although I have no record of authorising any such payments. Nor do I wish to subscribe to the service.&lt;BR /&gt;I have tried all avenues to have this cancelled and monies refunded to no avail. All correspondence has been ignored including contacting the CEO directly. I have had to resort to registering with the service against my better judgement to reach out to the community in case someone has any advice. In the meantime my bank has blocked any future requests for payment although I am still out of pocket for 3 years subscription. Thank you for any assistance you can provide.&lt;BR /&gt;&lt;BR /&gt;&lt;BR /&gt;</description>
      <pubDate>Wed, 05 Oct 2022 11:20:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/627246#M15928</guid>
      <dc:creator>Nancyp1</dc:creator>
      <dc:date>2022-10-05T11:20:01Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/627249#M15929</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1579970"&gt;@Nancyp1&lt;/a&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please clarify some things for us, so that we can assist further?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;1. Do you remember if you had upgraded that account through our website directly or if it was through the app store on a mobile device?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;2. Have you tried our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-served look up tool&lt;/A&gt; to identify the email address that's associated with your charges?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know what you find and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 05 Oct 2022 11:47:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription/m-p/627249#M15929</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-10-05T11:47:03Z</dc:date>
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