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  <channel>
    <title>topic Money taken out of my account in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/607155#M12739</link>
    <description>Hi I signed up for a free trial temporarily. Dropbox has decided to take £199 out of my overdraft. I did not sign up for this, let alone was I informed that this would happen. Has this happened to anyone else and was anyone able to receive a refund?&lt;BR /&gt;&lt;BR /&gt;Please help. Thanks</description>
    <pubDate>Sun, 03 Jul 2022 10:00:31 GMT</pubDate>
    <dc:creator>Sunny</dc:creator>
    <dc:date>2022-07-03T10:00:31Z</dc:date>
    <item>
      <title>I was charged, even though I had cancelled my free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/589894#M12731</link>
      <description>&lt;P&gt;Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox account, nor is there an active paid subscription . I would like to know what happened and get a refund for my money.&lt;/P&gt;</description>
      <pubDate>Mon, 11 Apr 2022 21:53:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/589894#M12731</guid>
      <dc:creator>Myszab</dc:creator>
      <dc:date>2022-04-11T21:53:07Z</dc:date>
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    <item>
      <title>Re: I was charged, even though I had cancelled my free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/589953#M12732</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1533818"&gt;@Myszab&lt;/a&gt;, thanks for reaching out to our Community today.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Since the charges do not appear in your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;account settings&lt;/A&gt;, is it possible that you have a second account?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;You can try searching the payment info with our payment &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;lookup tool&lt;/A&gt;, which will show you the email address connected to the paid account.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Do you see the same email address as your free account, or a different one? And are you able to login to it?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Let me know and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Mon, 11 Apr 2022 22:18:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/589953#M12732</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-04-11T22:18:13Z</dc:date>
    </item>
    <item>
      <title>Re: I was charged, even though I had cancelled my free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/590417#M12733</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Myszab_0-1649850328764.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/28768iF1BC4A63B665F564/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Myszab_0-1649850328764.png" alt="Myszab_0-1649850328764.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I cannot check with your tool, because this is what the transfer titles look like. However, I am sure that I am talking about a free account, because it was this e-mail that I received information about payments.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 13 Apr 2022 11:47:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/590417#M12733</guid>
      <dc:creator>Myszab</dc:creator>
      <dc:date>2022-04-13T11:47:35Z</dc:date>
    </item>
    <item>
      <title>Re: I was charged, even though I had cancelled my free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/590580#M12734</link>
      <description>&lt;P&gt;Thanks for the screenshot and the update.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;There's no specific transaction ID here, which would help us find out about this payment, I'm afraid.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it a credit card payment, or through PayPal or maybe through iTunes?&lt;/P&gt;</description>
      <pubDate>Wed, 13 Apr 2022 21:32:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/590580#M12734</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-04-13T21:32:58Z</dc:date>
    </item>
    <item>
      <title>Re: I was charged, even though I had cancelled my free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/595794#M12735</link>
      <description>&lt;P&gt;It was paid by credit card&lt;/P&gt;</description>
      <pubDate>Sun, 08 May 2022 12:05:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/595794#M12735</guid>
      <dc:creator>Myszab</dc:creator>
      <dc:date>2022-05-08T12:05:52Z</dc:date>
    </item>
    <item>
      <title>Re: I was charged, even though I had cancelled my free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/595917#M12736</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1533818"&gt;@Myszab&lt;/a&gt;, sorry to jump in here!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can I send you an email, so we can investigate this closely?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 09 May 2022 12:26:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/595917#M12736</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-05-09T12:26:02Z</dc:date>
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    <item>
      <title>Re: I was charged, even though I had cancelled my free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/595971#M12737</link>
      <description>&lt;P&gt;Yes, ofcourse, pls text me.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 09 May 2022 15:04:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/595971#M12737</guid>
      <dc:creator>Myszab</dc:creator>
      <dc:date>2022-05-09T15:04:59Z</dc:date>
    </item>
    <item>
      <title>Re: I was charged, even though I had cancelled my free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/596170#M12738</link>
      <description>&lt;P&gt;Just sent you the email &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1533818"&gt;@Myszab&lt;/a&gt;!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Reply back as soon as possible, and I'll see you there.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 10 May 2022 09:41:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/596170#M12738</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-05-10T09:41:06Z</dc:date>
    </item>
    <item>
      <title>Money taken out of my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/607155#M12739</link>
      <description>Hi I signed up for a free trial temporarily. Dropbox has decided to take £199 out of my overdraft. I did not sign up for this, let alone was I informed that this would happen. Has this happened to anyone else and was anyone able to receive a refund?&lt;BR /&gt;&lt;BR /&gt;Please help. Thanks</description>
      <pubDate>Sun, 03 Jul 2022 10:00:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/607155#M12739</guid>
      <dc:creator>Sunny</dc:creator>
      <dc:date>2022-07-03T10:00:31Z</dc:date>
    </item>
    <item>
      <title>Re: Money taken out of my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/607156#M12740</link>
      <description>Try to contact dropbox team and explain your problem and the subsecribe was by mistake. I think they will refund you</description>
      <pubDate>Sun, 03 Jul 2022 11:13:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/607156#M12740</guid>
      <dc:creator>maher1982</dc:creator>
      <dc:date>2022-07-03T11:13:10Z</dc:date>
    </item>
    <item>
      <title>Re: Money taken out of my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/607157#M12741</link>
      <description>Thank you</description>
      <pubDate>Sun, 03 Jul 2022 11:14:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/607157#M12741</guid>
      <dc:creator>Sunny</dc:creator>
      <dc:date>2022-07-03T11:14:37Z</dc:date>
    </item>
    <item>
      <title>Re: Money taken out of my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/607164#M12742</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1554073"&gt;@Sunny &lt;/a&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When you signed up for the trial you were informed, and agreed, that you would be charged at the end of it. It is your responsibility to cancel said trial before the end of the trial period or you are charged.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Depending upon how long ago you subscribed you may be able to claim a refund as you are in the UK&amp;nbsp;&lt;A href="https://help.dropbox.com/accounts-billing/payments-billing/refund" target="_blank"&gt;https://help.dropbox.com/accounts-billing/payments-billing/refund&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Sun, 03 Jul 2022 12:49:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/607164#M12742</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2022-07-03T12:49:48Z</dc:date>
    </item>
    <item>
      <title>Re: Money taken out of my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/668786#M20037</link>
      <description>Same problem here. I just started the trial and saw a 199euro bill. But Dropbox should not have charged me in the first place during the trial. Now I have to fight to have my mom back.</description>
      <pubDate>Fri, 17 Mar 2023 05:48:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/668786#M20037</guid>
      <dc:creator>chrishengbee</dc:creator>
      <dc:date>2023-03-17T05:48:02Z</dc:date>
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      <title>Charge after cancellation of free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/700618#M23358</link>
      <description>&lt;P&gt;Hi!&amp;nbsp;&lt;/P&gt;&lt;P&gt;I had a free trial until July 22. First I tried to cancel it but it didn't allow me (the page stay in loading), finally I was able to cancel but at 22h40 from July 21 I received a charge of 320.79$ &amp;nbsp;on my account. I wish a refund or assistance to solve this.&lt;/P&gt;&lt;P&gt;Thanks&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 22 Jul 2023 04:47:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/700618#M23358</guid>
      <dc:creator>IlianaIB</dc:creator>
      <dc:date>2023-07-22T04:47:16Z</dc:date>
    </item>
    <item>
      <title>Re: Charge after cancellation of free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/700668#M23359</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1729128"&gt;@IlianaIB&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;... I was able to cancel but at 22h40 from July 21 I received a charge of 320.79$ &amp;nbsp;on my account. I wish a refund or assistance to solve this.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sat, 22 Jul 2023 15:00:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/700668#M23359</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-07-22T15:00:49Z</dc:date>
    </item>
    <item>
      <title>Re: Charge after cancellation of free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/700940#M23360</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1729128"&gt;@IlianaIB&lt;/a&gt;&lt;/SPAN&gt;, once you submit your ticket the way Rich described, please send us the ticket number, so we can look into this!&lt;/P&gt;</description>
      <pubDate>Mon, 24 Jul 2023 12:31:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-even-though-I-had-cancelled-my-free-trial/m-p/700940#M23360</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-07-24T12:31:50Z</dc:date>
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