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  <channel>
    <title>topic Re: Unable to pay online in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/599271#M13653</link>
    <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1544297"&gt;@rjmassey&lt;/a&gt;, let's see what we can find on this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you also try an incognito mode on one of your browsers to see if the same thing happens then?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, do you try to start a new trial, or purchase the Plus plan itself?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
    <pubDate>Tue, 24 May 2022 17:56:18 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2022-05-24T17:56:18Z</dc:date>
    <item>
      <title>Can't upgrade account. It won't allow me to verify the payment.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/599217#M13652</link>
      <description>&lt;P&gt;Please could someone from sales get in touch? I'm trying to purchase dropbox plus but the dropbox web site appears not to be contacting my bank. See attached screen shot&amp;nbsp; - the popup appears where I should be able to verify my identity, but then nothing appears in the box. I've tried from two browsers, and have waited several minutes. Thank you.&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Untitled 10.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/29475i265BE08658B15679/image-size/large?v=v2&amp;amp;px=999" role="button" title="Untitled 10.png" alt="Untitled 10.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 07:50:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/599217#M13652</guid>
      <dc:creator>rjmassey</dc:creator>
      <dc:date>2022-07-26T07:50:41Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/599271#M13653</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1544297"&gt;@rjmassey&lt;/a&gt;, let's see what we can find on this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you also try an incognito mode on one of your browsers to see if the same thing happens then?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, do you try to start a new trial, or purchase the Plus plan itself?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Tue, 24 May 2022 17:56:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/599271#M13653</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-05-24T17:56:18Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/599333#M13654</link>
      <description>&lt;P&gt;Hi, I got the very same problem. Tried incognito mode and to buy a new plus plan (but the system wouldnt´t let me).&lt;/P&gt;</description>
      <pubDate>Tue, 24 May 2022 22:35:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/599333#M13654</guid>
      <dc:creator>grnbck</dc:creator>
      <dc:date>2022-05-24T22:35:22Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/599339#M13655</link>
      <description>&lt;P&gt;Thanks. It didn't work on other browswers, incognito mode, or other computers. I eventually got in touch with someone at dropbox via facebook messenger. They confirmed that dropbox are having trouble with their 3DS, the bank verification system. (But I'm still glad to hear from you too that it's not just me.) They are working on a solution... don't know how long it will take...&lt;/P&gt;</description>
      <pubDate>Tue, 24 May 2022 22:49:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/599339#M13655</guid>
      <dc:creator>rjmassey</dc:creator>
      <dc:date>2022-05-24T22:49:12Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/599473#M13656</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1544431"&gt;@grnbck&lt;/a&gt; &amp;amp; &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1544297"&gt;@rjmassey&lt;/a&gt;, how are you?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just wanted to check in with you on this one. Do you still face the same situation on your end when trying to purchase a plan?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 25 May 2022 15:09:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/599473#M13656</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-05-25T15:09:18Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/611577#M13657</link>
      <description>&lt;P&gt;Hi - I too am receiving a blank box every time I attempt to go through the process to sign up for the free trial.&lt;BR /&gt;&lt;BR /&gt;It's a bit ridiculous really - for a company the size of DropBox with the amount of revenue and business it gets from society.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I am considering asking a friend whom is a tech journalist- to try this herself.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Perhaps some young bright tech graduates could design a better service for us all?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Max&lt;/P&gt;</description>
      <pubDate>Sun, 24 Jul 2022 09:22:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/611577#M13657</guid>
      <dc:creator>Human Torus</dc:creator>
      <dc:date>2022-07-24T09:22:12Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/611732#M13658</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1559377"&gt;@Human Torus&lt;/a&gt;, happy Monday!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you by any chance tried any of the troubleshooting steps mentioned in this thread?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you try a different browser? If you did and you noticed the same behavior, can you send me a screenshot?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks a lot!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 25 Jul 2022 08:14:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/611732#M13658</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-07-25T08:14:05Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/617387#M15117</link>
      <description>&lt;P&gt;same issue. highly annoying.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Aug 2022 10:51:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/617387#M15117</guid>
      <dc:creator>Hammerheart</dc:creator>
      <dc:date>2022-08-22T10:51:48Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/642487#M17552</link>
      <description>&lt;P&gt;Same issue, it of a joke really&lt;/P&gt;</description>
      <pubDate>Thu, 08 Dec 2022 10:49:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/642487#M17552</guid>
      <dc:creator>kyle altringham</dc:creator>
      <dc:date>2022-12-08T10:49:57Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/642676#M17574</link>
      <description>&lt;P&gt;Same issue. Trying to buy the Small business plan as someone who had it through HelloFax and for whatever reason not have the basic plan and cannot upgrade. Please assist as this is becoming a huge issue for our business over the past few days. Yes, I have done all of the troubleshooting in this thread&lt;/P&gt;</description>
      <pubDate>Thu, 08 Dec 2022 22:08:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/642676#M17574</guid>
      <dc:creator>BlakeL</dc:creator>
      <dc:date>2022-12-08T22:08:04Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/642707#M17576</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1598581"&gt;@Travis_JP&lt;/a&gt;, what error are you getting exactly when trying to upgrade?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried the previous steps in this thread such as using a different browser to upgrade?&lt;/P&gt;</description>
      <pubDate>Fri, 09 Dec 2022 01:33:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/642707#M17576</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-12-09T01:33:53Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/642763#M17579</link>
      <description>&lt;P&gt;Same issue here - just want to update my card so I can continue using Dropbox&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Tried different browsers, different devices, cleared cache, incognito mode&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The problem is with Dropbox and their 3DS verification&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Getting ready to jump ship and find an alternative cloud service&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I guess Dropbox don't want my money??&lt;/P&gt;</description>
      <pubDate>Fri, 09 Dec 2022 09:21:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/642763#M17579</guid>
      <dc:creator>SIMON30</dc:creator>
      <dc:date>2022-12-09T09:21:20Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/642881#M17590</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1598724"&gt;@SIMON30&lt;/a&gt;, have you tried contacting our &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;support&lt;/A&gt; team about this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you'd like to do so, please get back to us with a ticket number for your communication, so we can look it up in our system.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks.&lt;/P&gt;</description>
      <pubDate>Fri, 09 Dec 2022 16:52:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/642881#M17590</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-12-09T16:52:37Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/644442#M17730</link>
      <description>&lt;P&gt;Same issue here, Live chat was hopeless, just telling me to try a different browser!! Why can't dropbox see this is a huge issue. I am now moving to a different provider simply because I could not update my bank card which expires this month!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 16 Dec 2022 10:58:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/644442#M17730</guid>
      <dc:creator>gedensor</dc:creator>
      <dc:date>2022-12-16T10:58:57Z</dc:date>
    </item>
    <item>
      <title>Re: able to pay online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/644443#M17731</link>
      <description>Successfully download link completed by issues</description>
      <pubDate>Fri, 16 Dec 2022 11:00:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-upgrade-account-It-won-t-allow-me-to-verify-the-payment/m-p/644443#M17731</guid>
      <dc:creator>Mandeep Rawat</dc:creator>
      <dc:date>2022-12-16T11:00:43Z</dc:date>
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