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  <channel>
    <title>topic Re: DOWNGRADED??? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185406#M1424</link>
    <description>&lt;P&gt;I can't upload to Dropbox because my subscription has been downgraded. I should not have been downgraded before 9/6!&lt;/P&gt;</description>
    <pubDate>Wed, 24 Aug 2016 23:46:46 GMT</pubDate>
    <dc:creator>Chris M.116</dc:creator>
    <dc:date>2016-08-24T23:46:46Z</dc:date>
    <item>
      <title>My account got downgraded - can you help me?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185401#M1419</link>
      <description>&lt;P&gt;I received an email 2 days ago telling me I have until September 6th to pay for my next month of Dropbox Pro. I was downgraded this morning. I need it upgraded again until the said date. I plan on paying for the next month before then.&lt;/P&gt;</description>
      <pubDate>Sat, 06 Jun 2020 02:30:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185401#M1419</guid>
      <dc:creator>Chris M.116</dc:creator>
      <dc:date>2020-06-06T02:30:45Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185402#M1420</link>
      <description>&lt;P&gt;Can you post a screenshot from &lt;A href="http://www.dropbox.com/account" rel="nofollow noreferrer"&gt;www.dropbox.com/account&lt;/A&gt; of your upgrade dates?&lt;/P&gt;
&lt;P&gt;Dropbox is a subscription service so payments go through automatically - you dont need to go and manually do it month on month so it sounds like the payment failed.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 24 Aug 2016 23:28:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185402#M1420</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2016-08-24T23:28:44Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185403#M1421</link>
      <description>&lt;P&gt;Yes, the payment did fail. But I got an email message 2 days ago saying it would be downgrade after September 6th. I was planning to pay this next week, long before the 6th.&lt;/P&gt;</description>
      <pubDate>Wed, 24 Aug 2016 23:40:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185403#M1421</guid>
      <dc:creator>Chris M.116</dc:creator>
      <dc:date>2016-08-24T23:40:34Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185404#M1422</link>
      <description>&lt;P&gt;I am on my phone right now and not seeing an option to add a screenshot &lt;/P&gt;</description>
      <pubDate>Wed, 24 Aug 2016 23:42:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185404#M1422</guid>
      <dc:creator>Chris M.116</dc:creator>
      <dc:date>2016-08-24T23:42:10Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185405#M1423</link>
      <description>&lt;P&gt;You would need to upload it to Dropbox and then paste a shared link here or the file itself.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Unfortunately as you've not paid I dont think there is anything you can do other then upgrade soon as possible.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 24 Aug 2016 23:44:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185405#M1423</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2016-08-24T23:44:38Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185406#M1424</link>
      <description>&lt;P&gt;I can't upload to Dropbox because my subscription has been downgraded. I should not have been downgraded before 9/6!&lt;/P&gt;</description>
      <pubDate>Wed, 24 Aug 2016 23:46:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185406#M1424</guid>
      <dc:creator>Chris M.116</dc:creator>
      <dc:date>2016-08-24T23:46:46Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185407#M1425</link>
      <description>&lt;P&gt;This is the email I got today
&lt;BR /&gt;&lt;A href="https://drive.google.com/file/d/0B7-c0AqpPkgqV3VGeEp0MTdfYUk/view?usp=drivesdk" rel="nofollow noreferrer"&gt;https://drive.google.com/file/d/0B7-c0AqpPkgqV3VGeEp0MTdfYUk/view?usp=drivesdk&lt;/A&gt;
&lt;BR /&gt;This is the email I got 2 days ago
&lt;BR /&gt;&lt;A href="https://drive.google.com/file/d/0B7-c0AqpPkgqQXU5WjlfNFl2T0U/view?usp=drivesdk" rel="nofollow noreferrer"&gt;https://drive.google.com/file/d/0B7-c0AqpPkgqQXU5WjlfNFl2T0U/view?usp=drivesdk&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 24 Aug 2016 23:55:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185407#M1425</guid>
      <dc:creator>Chris M.116</dc:creator>
      <dc:date>2016-08-24T23:55:29Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185408#M1426</link>
      <description>&lt;P&gt;I can only assume the second email is a mistake I'm afraid.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Being totally honest the only way to even attempt to get it upgraded until the 6th (although thats probably not going to happen) would be via a ticket but as a now free user replies do take many days.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 24 Aug 2016 23:59:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185408#M1426</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2016-08-24T23:59:16Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185409#M1427</link>
      <description>&lt;P&gt;Well, I really need to upload some files this morning. I was considering buying the business package, but now I am not going to use Dropbox at all. With customer service like this, I can't afford to trust this company. This conversation will be spread far and wide. You can't tell someone they have until a certain date to pay and then change that. Even if it was an error, it shold be taken care  of immediately.&lt;/P&gt;</description>
      <pubDate>Thu, 25 Aug 2016 00:04:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185409#M1427</guid>
      <dc:creator>Chris M.116</dc:creator>
      <dc:date>2016-08-25T00:04:35Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185410#M1428</link>
      <description>&lt;P&gt;&lt;EM&gt;&lt;STRONG&gt;Well, I really need to upload some files this morning&lt;/STRONG&gt;&lt;/EM&gt;&lt;/P&gt;
&lt;P&gt;So pay for and upgrade today and&amp;nbsp;you can. Instantly.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;EM&gt;&lt;STRONG&gt;You can't tell someone they have until a certain date to pay and then change that.&lt;/STRONG&gt;&lt;/EM&gt;&lt;/P&gt;
&lt;P&gt;Log a ticket and request support, but, ultimately you are not paying for the service (which by the 22nd of August they'd tried numerous times to charge you for and failed). The same would happen on Business - in fact lots of companies wouldn't even give you the grace period and instantly cut you off.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Personally I think they've been more than reasonable - especially when you consider they email you before hand to say they are going to charge you so you've actually had ample notice that you are going to be charged.&lt;/P&gt;
&lt;P&gt;Effectively what you are after is two weeks free use.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 25 Aug 2016 00:09:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185410#M1428</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2016-08-25T00:09:21Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185411#M1429</link>
      <description>&lt;P&gt;Hi Chris! That sounds off and isn't a common issue that I'd be aware of. Any chance you might have switched auto-renew off in the PlayStore? That'd explain at least part of this issue..&lt;/P&gt;</description>
      <pubDate>Thu, 25 Aug 2016 00:41:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185411#M1429</guid>
      <dc:creator>DD1</dc:creator>
      <dc:date>2016-08-25T00:41:07Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185412#M1430</link>
      <description>&lt;P&gt;Mark Mc,
&lt;BR /&gt;Your last response was insulting and a perfect exanple of the horrible customer service Dropbox offers.
&lt;BR /&gt;I am not looking for anything for free. I have been a paying customer for a while. Dropbox was the one offering the September 6th cut off date. Because of this I did not move any money to the account I use to pay for the service.
&lt;BR /&gt;I am unable to move that money until next week now and cannot use another card at the moment. 
&lt;BR /&gt;Your arrogance is a direct reflection on the company and has given me another reason to avoid Dropbox.
&lt;BR /&gt;This situation should have been happily remedied immediately.&lt;/P&gt;</description>
      <pubDate>Thu, 25 Aug 2016 00:50:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185412#M1430</guid>
      <dc:creator>Chris M.116</dc:creator>
      <dc:date>2016-08-25T00:50:54Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185413#M1431</link>
      <description>&lt;P&gt;&lt;EM&gt;&lt;STRONG&gt;Your last response was insulting and a perfect exanple of the horrible customer service Dropbox offers.&amp;nbsp;&lt;/STRONG&gt;&lt;/EM&gt;&lt;/P&gt;
&lt;P&gt;I'm not a Dropbox employee Chris - I'm a user just the same as you.&amp;nbsp;&lt;/P&gt;
&lt;DIV class="comment-body markdown"&gt;
&lt;P&gt;&lt;EM&gt;&lt;STRONG&gt;This situation should have been happily remedied immediately.&lt;/STRONG&gt;&lt;/EM&gt;&lt;/P&gt;
&lt;P&gt;Which is not possible on a predominantly user supported forum - as I said you'd need to log a ticket but that would (as you would hit the free queue now) take time.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, as Dropbox employee has asked some questions to work out why the emails have incorrectly gone out - you've ignored him though (not sure if you've seen it or not, but its above your reply) so they cannot look into it.&amp;nbsp;&lt;/P&gt;
&lt;/DIV&gt;</description>
      <pubDate>Thu, 25 Aug 2016 00:55:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185413#M1431</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2016-08-25T00:55:57Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185414#M1432</link>
      <description>&lt;P&gt;Fynn,
&lt;BR /&gt;I did have it on auto. That is why I got the email. I trusted the date in the email 2 days ago and did not give it another thought until this morning when I saw I was downgraded. 
&lt;BR /&gt;I can't even check if the setting was accidentally changed because I am not a pro customer anymore. Again, the email I received clearly indicates I had the setting to auto pay.&lt;/P&gt;</description>
      <pubDate>Thu, 25 Aug 2016 01:05:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185414#M1432</guid>
      <dc:creator>Chris M.116</dc:creator>
      <dc:date>2016-08-25T01:05:52Z</dc:date>
    </item>
    <item>
      <title>Re: DOWNGRADED???</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185415#M1433</link>
      <description>&lt;P&gt;Hey Chris!&lt;/P&gt;
&lt;P&gt;Sorry for being unclear. Your settings with Dropbox were likely on as you received the emails as you said yourself. What I meant was that your auto-renew settings in the GooglePlay store were switched to Off.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The experience you're describing sounds very much as if Google switched off your auto-renew. That can happen when there is a payment issue, or just if you cancelled through Google. At this moment, it looks like this is an issue with Google and not with Dropbox, but I can't verify this until you&amp;nbsp;log a support ticket with us.&lt;/P&gt;
&lt;P&gt;Hope that helps!&lt;/P&gt;</description>
      <pubDate>Thu, 01 Sep 2016 16:23:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/185415#M1433</guid>
      <dc:creator>DD1</dc:creator>
      <dc:date>2016-09-01T16:23:52Z</dc:date>
    </item>
    <item>
      <title>Business account expired yesterday due to nonpayment</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/555502#M1434</link>
      <description>Our business account expired yesterday due to nonpayment. We can't login and I wasn't aware we were behind on payments. We like to pay past-due invoices ASAP and get the account back. What do we need to?</description>
      <pubDate>Fri, 05 Nov 2021 19:25:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/555502#M1434</guid>
      <dc:creator>ts510</dc:creator>
      <dc:date>2021-11-05T19:25:07Z</dc:date>
    </item>
    <item>
      <title>Re: Business account expired yesterday due to nonpayment</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/555559#M1435</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1490203"&gt;@ts510&lt;/a&gt;, welcome to the Dropbox Community!&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Can you visit your account's &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan page&lt;/A&gt;, and let me know what it says there?&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Is your team possibly in a &lt;A href="https://help.dropbox.com/teams-admins/team-member/locked-state" target="_blank"&gt;locked state&lt;/A&gt;?&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Let me know more, and we'll take it from there!</description>
      <pubDate>Fri, 05 Nov 2021 22:13:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/555559#M1435</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2021-11-05T22:13:43Z</dc:date>
    </item>
    <item>
      <title>Dropbox not upgrading</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/626749#M15890</link>
      <description>&lt;P&gt;I've been a pro member since 2017 but out of nowhere i was downgraded. I have a receipt of payment. I need this resolved asap. My business relies on dropbox.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 03 Oct 2022 17:52:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/626749#M15890</guid>
      <dc:creator>kace</dc:creator>
      <dc:date>2022-10-03T17:52:59Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox not upgrading</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/626820#M15891</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1579402"&gt;@kace&lt;/a&gt;, let's jump right into this!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you're using two Dropbox accounts by any chance? If you use our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, can you locate the charge?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted, and we'll take it from there!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 03 Oct 2022 21:48:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-got-downgraded-can-you-help-me/m-p/626820#M15891</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-10-03T21:48:17Z</dc:date>
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