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    <title>topic Re: Professional+e-Sign subscription, but my account shows as a team account in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623355#M15594</link>
    <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1325255"&gt;@nikitaskouimanis&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This does sound strange.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You said you contacted our support team, can you please give me the ticket number from your communication, so I can look into it on my end?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks in advance!&lt;/P&gt;</description>
    <pubDate>Mon, 19 Sep 2022 08:27:24 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2022-09-19T08:27:24Z</dc:date>
    <item>
      <title>Professional+e-Sign subscription, but my account shows as a team account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623292#M15593</link>
      <description>This is the message I received from a customer support representative 
&lt;BR /&gt;As I mentioned, the system shows that you are under a team plan, which is also the reason why you were able to call me however, I can clearly see the Professional+e-Sign subscription you purchased.</description>
      <pubDate>Mon, 19 Sep 2022 08:27:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623292#M15593</guid>
      <dc:creator>nikitaskouimanis</dc:creator>
      <dc:date>2022-09-19T08:27:16Z</dc:date>
    </item>
    <item>
      <title>Re: Professional+e-Sign subscription, but my account shows as a team account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623355#M15594</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1325255"&gt;@nikitaskouimanis&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This does sound strange.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You said you contacted our support team, can you please give me the ticket number from your communication, so I can look into it on my end?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks in advance!&lt;/P&gt;</description>
      <pubDate>Mon, 19 Sep 2022 08:27:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623355#M15594</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-09-19T08:27:24Z</dc:date>
    </item>
    <item>
      <title>Re: Professional+e-Sign subscription, but my account shows as a team account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623398#M15609</link>
      <description>Ticket #18636786: Dropbox Support</description>
      <pubDate>Mon, 19 Sep 2022 13:01:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623398#M15609</guid>
      <dc:creator>nikitaskouimanis</dc:creator>
      <dc:date>2022-09-19T13:01:40Z</dc:date>
    </item>
    <item>
      <title>Re: Professional+e-Sign subscription, but my account shows as a team account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623400#M15610</link>
      <description>&lt;BR /&gt;Ticket #18636786: Dropbox Support</description>
      <pubDate>Mon, 19 Sep 2022 13:02:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623400#M15610</guid>
      <dc:creator>nikitaskouimanis</dc:creator>
      <dc:date>2022-09-19T13:02:54Z</dc:date>
    </item>
    <item>
      <title>Re: Professional+e-Sign subscription, but my account shows as a team account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623484#M15620</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/696151"&gt;@Hannah&lt;/a&gt; did you receive my ticket number?</description>
      <pubDate>Mon, 19 Sep 2022 18:12:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623484#M15620</guid>
      <dc:creator>nikitaskouimanis</dc:creator>
      <dc:date>2022-09-19T18:12:20Z</dc:date>
    </item>
    <item>
      <title>Re: Professional+e-Sign subscription, but my account shows as a team account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623485#M15621</link>
      <description>Thank you so much for your help so far &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/696151"&gt;@Hannah&lt;/a&gt;!</description>
      <pubDate>Mon, 19 Sep 2022 18:13:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623485#M15621</guid>
      <dc:creator>nikitaskouimanis</dc:creator>
      <dc:date>2022-09-19T18:13:45Z</dc:date>
    </item>
    <item>
      <title>Re: Professional+e-Sign subscription, but my account shows as a team account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623555#M15630</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1325255"&gt;@nikitaskouimanis&lt;/a&gt;, sorry to jump in here.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just wanted to mention that I was able to locate your ticket in our system and passed your comments on to the expert handling your case.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I can see that they replied back to you a few hours ago and they're waiting for your response, so I'd suggest that you get back to them as soon as possible to continue troubleshooting this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know if you have anything else to ask or add in the meantime.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 19 Sep 2022 21:31:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623555#M15630</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-09-19T21:31:23Z</dc:date>
    </item>
    <item>
      <title>Re: Professional+e-Sign subscription, but my account shows as a team account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623698#M15649</link>
      <description>&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt; I am not sure who your referring to I have not been able to receive any help in regards to this issue from here or from support directly and I have a ticket number I see you marked the item solved which is not the case?</description>
      <pubDate>Tue, 20 Sep 2022 12:34:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623698#M15649</guid>
      <dc:creator>nikitaskouimanis</dc:creator>
      <dc:date>2022-09-20T12:34:01Z</dc:date>
    </item>
    <item>
      <title>Re: Professional+e-Sign subscription, but my account shows as a team account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623765#M15650</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1325255"&gt;@nikitaskouimanis&lt;/a&gt;, I hope you’re doing well.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I can see that you’ve now replied back to our advanced agent and they’re handling your case.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I’ll be around the Community, if you need something else.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Sep 2022 15:45:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623765#M15650</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-09-20T15:45:49Z</dc:date>
    </item>
    <item>
      <title>Re: Professional+e-Sign subscription, but my account shows as a team account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623830#M15655</link>
      <description>&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1446775"&gt;@Nancy&lt;/a&gt; they are not handling my case though I keep getting the run around.&lt;BR /&gt;They want me to disable my account and open a new one but I have a paid account through</description>
      <pubDate>Tue, 20 Sep 2022 18:51:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623830#M15655</guid>
      <dc:creator>nikitaskouimanis</dc:creator>
      <dc:date>2022-09-20T18:51:24Z</dc:date>
    </item>
    <item>
      <title>Re: Professional+e-Sign subscription, but my account shows as a team account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623915#M15667</link>
      <description>&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1446775"&gt;@Nancy&lt;/a&gt; they are not handling my case though I keep getting the run-around.&lt;BR /&gt;They want me to disable my account and open a new one, but I have a paid account through February 2023 for a professional subscription with e-sign, and it seems like everyone is passing the buck. I have been trying to get this rectified since September 15th. I have been a customer since for as long as I can remember; if you look at my account, I have over 40,000 files or so. I have never encountered a problem like this and had to deal with support, and thank God because it’s horrible. I tried a free trial for a team account while having a professional + e-sign account paid in full for the year. I do not know why my account is stuck in a team account, and I can not delete the team/group account, but some brain sergeant from your advanced tech support advised me to disable/delete my existing paid account with 40,000 + files and open a new one. Really?! That is your best solution after wasting my time since the 15th. Oh, and FYI, she never responded, so no one is doing anything about this but pretending to help!!</description>
      <pubDate>Wed, 21 Sep 2022 01:16:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Professional-e-Sign-subscription-but-my-account-shows-as-a-team/m-p/623915#M15667</guid>
      <dc:creator>nikitaskouimanis</dc:creator>
      <dc:date>2022-09-21T01:16:32Z</dc:date>
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