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    <title>topic I am notified that I am being upgraded to a Family plan, but I don't need it. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/629000#M16132</link>
    <description>&lt;P&gt;I was just notified that I am being upgraded to a Family subscription for $203 per month. I do not NEED a family subscription as it is only for me. &amp;nbsp;Last year I was charged $120/yr and I cannot afford this much of an increase. How do I contact them to ask if I can get back on the previous subscription or even go back to a free one and I am not using a smidgeon of the available storage. Do they have a phone number?&lt;/P&gt;</description>
    <pubDate>Thu, 13 Oct 2022 13:50:13 GMT</pubDate>
    <dc:creator>spgraben</dc:creator>
    <dc:date>2022-10-13T13:50:13Z</dc:date>
    <item>
      <title>I am notified that I am being upgraded to a Family plan, but I don't need it.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/629000#M16132</link>
      <description>&lt;P&gt;I was just notified that I am being upgraded to a Family subscription for $203 per month. I do not NEED a family subscription as it is only for me. &amp;nbsp;Last year I was charged $120/yr and I cannot afford this much of an increase. How do I contact them to ask if I can get back on the previous subscription or even go back to a free one and I am not using a smidgeon of the available storage. Do they have a phone number?&lt;/P&gt;</description>
      <pubDate>Thu, 13 Oct 2022 13:50:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/629000#M16132</guid>
      <dc:creator>spgraben</dc:creator>
      <dc:date>2022-10-13T13:50:13Z</dc:date>
    </item>
    <item>
      <title>Re: Billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/629001#M16133</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1582144"&gt;@spgraben&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;I was just notified that I am being upgraded to a Family subscription for $203 per month.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Dropbox doesn't just move you to a new plan on its own unless you've initiated it. Did you perhaps initiate a trial and not cancel it? How were you notified? Can you provide a screenshot of the message (masking any private information)?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You should be able to see the plan you're currently subscribed to on your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;Plan page&lt;/A&gt;. Does it say you're on the Family plan, or does it still show that you're on Plus?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;How do I contact them to ask if I can get back on the previous subscription or even go back to a free one Do they have a phone number?&lt;/BLOCKQUOTE&gt;
&lt;P&gt;There is no phone number to call for support. Only Business customers have access to phone support and it's initiated via a call-back in the Admin console. All others can find the support options available to them on the &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;Support page&lt;/A&gt;. For paid accounts, that would usually include email or live chat support.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;For billing issues, visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Thu, 13 Oct 2022 13:41:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/629001#M16133</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-10-13T13:41:40Z</dc:date>
    </item>
    <item>
      <title>Re: Billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/647157#M17995</link>
      <description>&lt;P&gt;Hi - my personal credit card is tied to an account, email address and phone that I set up with a previous employer. I have retired and no longer have access to the email or phone.&amp;nbsp; How do I cancel the account to stop the annual billing on my credit card? I can't find a way to access the account. Thank you!&lt;/P&gt;</description>
      <pubDate>Thu, 29 Dec 2022 20:19:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/647157#M17995</guid>
      <dc:creator>Jb42</dc:creator>
      <dc:date>2022-12-29T20:19:14Z</dc:date>
    </item>
    <item>
      <title>Re: Billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/647206#M18003</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1604139"&gt;@Jb42&lt;/a&gt;, thanks for reaching out to our Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you want, I can send you an email, so we can look into this internally.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know!&lt;/P&gt;</description>
      <pubDate>Fri, 30 Dec 2022 02:12:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/647206#M18003</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-12-30T02:12:20Z</dc:date>
    </item>
    <item>
      <title>Re: Billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/647215#M18009</link>
      <description>&lt;P&gt;Hannah - Thank you for the response.&amp;nbsp; I was able to locate a mailing address in San Francisco for billing and account issues.&amp;nbsp; I have written a letter requesting closure of my account and an end to billing my credit card! If for whatever reason I do not get a response, I will reconnect.&amp;nbsp; Have a happy New Year!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 30 Dec 2022 03:34:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/647215#M18009</guid>
      <dc:creator>Jb42</dc:creator>
      <dc:date>2022-12-30T03:34:44Z</dc:date>
    </item>
    <item>
      <title>Re: Billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/647224#M18013</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1604139"&gt;@Jb42&lt;/a&gt;, sorry to jump in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm not sure where you sent your letter, but I just wanted to mention that you should be reaching out to our &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;support team&lt;/A&gt; for further assistance with billing inquiries.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you did and got a ticket ID, please share it with us so that we can look it up in our system.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Otherwise, we can open a ticket for you from our end to investigate further.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In any case, please keep us posted.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 30 Dec 2022 07:09:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-am-notified-that-I-am-being-upgraded-to-a-Family-plan-but-I/m-p/647224#M18013</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-12-30T07:09:53Z</dc:date>
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