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  <channel>
    <title>topic Re: Cancel subscription that I no longer have access to in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/629051#M16143</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1582184"&gt;@mladams&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;I need some help cancelling an account that I am no longer able to login to.&lt;BR /&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
    <pubDate>Thu, 13 Oct 2022 17:22:40 GMT</pubDate>
    <dc:creator>Rich</dc:creator>
    <dc:date>2022-10-13T17:22:40Z</dc:date>
    <item>
      <title>Cancel subscription that I no longer have access to</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/629038#M16142</link>
      <description>I need some help cancelling an account that I am no longer able to login to. I have been being billed yearly for a premium subscription but I no longer have access to the email it is associated with and therefor can’t log in to cancel the subscription</description>
      <pubDate>Thu, 13 Oct 2022 16:15:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/629038#M16142</guid>
      <dc:creator>mladams</dc:creator>
      <dc:date>2022-10-13T16:15:02Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription that I no longer have access to</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/629051#M16143</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1582184"&gt;@mladams&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;I need some help cancelling an account that I am no longer able to login to.&lt;BR /&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Thu, 13 Oct 2022 17:22:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/629051#M16143</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-10-13T17:22:40Z</dc:date>
    </item>
    <item>
      <title>Can’t access my email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677430#M20947</link>
      <description>I have a Dropbox subscription with my university email. But now that I’m not longer at the university permission to that email has been rescinded meaning I’m paying my monthly subscription and am not able to access the account since I can’t pass the security code authentication. Any suggestions on how to proceed would be gratefully appreciated! I don’t want to keep paying for the rest of my life &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@B0F70D28791EB05FA3EA0C3BDDF08EE3/emoticons/1f61e.png" alt=":disappointed_face:" title=":disappointed_face:" /&gt;</description>
      <pubDate>Mon, 17 Apr 2023 21:19:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677430#M20947</guid>
      <dc:creator>MilkRash</dc:creator>
      <dc:date>2023-04-17T21:19:53Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t access my email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677441#M20948</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1680798"&gt;@MilkRash&lt;/a&gt;&lt;/SPAN&gt;, welcome to our Community!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We can definitely help you cancel the plan. However, in order to do that, I'd need to reach out to your Community-linked email address, in order for us to have a closer look into this, is it okay?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 17 Apr 2023 22:03:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677441#M20948</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-04-17T22:03:14Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t access my email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677447#M20951</link>
      <description>&lt;P&gt;Hi Megan,&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;The email in question is [email removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Community Guidelines&lt;/A&gt;] Hope this helps or do you mean the email attached to the account I’m messaging off of now? Is it possible to private message you it?&lt;/P&gt;</description>
      <pubDate>Mon, 17 Apr 2023 22:58:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677447#M20951</guid>
      <dc:creator>MilkRash</dc:creator>
      <dc:date>2023-04-17T22:58:33Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t access my email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677464#M20956</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1680798"&gt;@MilkRash&lt;/a&gt;&lt;/SPAN&gt;, I just sent a message to your Community-linked email address, and we'll take it from there.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 17 Apr 2023 23:01:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677464#M20956</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-04-17T23:01:15Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t access my email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677554#M20959</link>
      <description>&lt;P&gt;Hi Megan&lt;/P&gt;&lt;P&gt;I have contacted support as our school has been charged for an account that we don't have access to (we aren't even 100% certain on the old email address used) but I have not received any response.&amp;nbsp; Could you please advise on how this can be rectified as we do not want to keep getting charged the annual fee for an account that is not used.&lt;/P&gt;</description>
      <pubDate>Tue, 18 Apr 2023 09:04:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677554#M20959</guid>
      <dc:creator>Woodthorpe</dc:creator>
      <dc:date>2023-04-18T09:04:54Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t access my email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677680#M20977</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1681318"&gt;@Woodthorpe&lt;/a&gt;! Sorry for jumping in.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you send over the ticket number of your convo with our support team, so that I can take a look for you?&lt;/P&gt;</description>
      <pubDate>Tue, 18 Apr 2023 18:35:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677680#M20977</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-04-18T18:35:02Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t access my email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677831#M20996</link>
      <description>&lt;P&gt;Hi Nancy&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;the ticket number is 21926035&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 19 Apr 2023 07:32:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677831#M20996</guid>
      <dc:creator>Woodthorpe</dc:creator>
      <dc:date>2023-04-19T07:32:20Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t access my email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677860#M20999</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1681318"&gt;@Woodthorpe&lt;/a&gt;&lt;/SPAN&gt;, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? It would be under a new ticket number.&lt;/P&gt;</description>
      <pubDate>Wed, 19 Apr 2023 11:21:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677860#M20999</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-04-19T11:21:56Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t access my email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677929#M21004</link>
      <description>&lt;P&gt;My husband and I are having the same issue.&amp;nbsp; He signed up for dropbox with a company email address.&amp;nbsp; That company is now closed and nonexistent so he cannot use that email address to login in order to cancel and we were just charged a few days ago.&amp;nbsp; How do we cancel?&lt;/P&gt;</description>
      <pubDate>Wed, 19 Apr 2023 13:52:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/677929#M21004</guid>
      <dc:creator>lpepicelli</dc:creator>
      <dc:date>2023-04-19T13:52:48Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t access my email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/678013#M21011</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1683462"&gt;@lpepicelli&lt;/a&gt;!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Does your husband remember the password of that Dropbox account perhaps? If yes, he may be able to sign in to the account, even if the email address has been deactivated.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know if that works.&lt;/P&gt;</description>
      <pubDate>Wed, 19 Apr 2023 18:16:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/678013#M21011</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-04-19T18:16:02Z</dc:date>
    </item>
    <item>
      <title>Cancel account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/689284#M21982</link>
      <description>How do I make sure my account is cancelled?</description>
      <pubDate>Sat, 03 Jun 2023 21:56:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/689284#M21982</guid>
      <dc:creator>Jdcanes1</dc:creator>
      <dc:date>2023-06-03T21:56:40Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/689363#M21983</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1711081"&gt;@Jdcanes1&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;How do I make sure my account is cancelled?&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Are you talking about cancelling your subscription, or deleting your entire account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can see what plan you're on by going to your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;Plan page&lt;/A&gt;. If it says you're on Basic, that's a free account. If it says anything else, those are paid plans. The Plan page will also tell you what billing period you're on, and it offers an option to cancel a subscription at the bottom of the page.&lt;/P&gt;</description>
      <pubDate>Sun, 04 Jun 2023 19:39:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/689363#M21983</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-06-04T19:39:01Z</dc:date>
    </item>
    <item>
      <title>Canceling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/691736#M22216</link>
      <description>&lt;P&gt;I cannot cancel my account, and I keep getting charged for an account not being used.&amp;nbsp; HELP This also may be an account with an email that is no longer active.&lt;/P&gt;</description>
      <pubDate>Wed, 14 Jun 2023 19:07:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/691736#M22216</guid>
      <dc:creator>DSK1969</dc:creator>
      <dc:date>2023-06-14T19:07:56Z</dc:date>
    </item>
    <item>
      <title>Re: Canceling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/691753#M22217</link>
      <description>&lt;P&gt;I also may have an additional dropbox with an old email that is no longer active.&amp;nbsp; How can I cancel it?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 14 Jun 2023 19:06:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/691753#M22217</guid>
      <dc:creator>DSK1969</dc:creator>
      <dc:date>2023-06-14T19:06:32Z</dc:date>
    </item>
    <item>
      <title>Re: Canceling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/691803#M22218</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1714485"&gt;@DSK1969&lt;/a&gt;, let's jump right into this!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know!&lt;/P&gt;</description>
      <pubDate>Wed, 14 Jun 2023 21:28:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/691803#M22218</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-06-14T21:28:14Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t access my email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/691820#M22219</link>
      <description>&lt;P&gt;My husband wasn't involved in the use of that dropbox because it was associated with my last job. I have since moved on to another job.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;You can reach out to me via email [email removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Community Guidelines&lt;/A&gt;]&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank You,&amp;nbsp;&lt;/P&gt;&lt;P&gt;Debra&lt;/P&gt;</description>
      <pubDate>Wed, 14 Jun 2023 22:13:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/691820#M22219</guid>
      <dc:creator>DSK1969</dc:creator>
      <dc:date>2023-06-14T22:13:47Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t access my email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/691823#M22220</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1714485"&gt;@DSK1969&lt;/a&gt;&lt;/SPAN&gt;, I just sent you an email, I'll see you there!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 14 Jun 2023 22:15:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/691823#M22220</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-06-14T22:15:21Z</dc:date>
    </item>
    <item>
      <title>Cancellation Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/712283#M24936</link>
      <description>&lt;P&gt;&lt;SPAN&gt;I'm trying to cancel Dropbox charges that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work. Please advise.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 08 Sep 2023 00:32:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-that-I-no-longer-have-access-to/m-p/712283#M24936</guid>
      <dc:creator>kellynguyen</dc:creator>
      <dc:date>2023-09-08T00:32:35Z</dc:date>
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