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    <title>topic Re: Purchased subscription, but account services still seem as basic in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631791#M16368</link>
    <description>Did not use iTunes</description>
    <pubDate>Tue, 25 Oct 2022 23:50:25 GMT</pubDate>
    <dc:creator>CR4FTY</dc:creator>
    <dc:date>2022-10-25T23:50:25Z</dc:date>
    <item>
      <title>Purchased subscription, but account services still seem as basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631375#M16342</link>
      <description>As stated in the subject my issue is that I purchased the family plus subscription and it is recognized as active however when I log in my account is still shown as basic service. If I check subscriptions it shows I have the correct one applied and registered. Payment was received fine and it’s been 48hrs with no change</description>
      <pubDate>Mon, 24 Oct 2022 17:48:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631375#M16342</guid>
      <dc:creator>CR4FTY</dc:creator>
      <dc:date>2022-10-24T17:48:14Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased subscription, but account services still seem as basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631476#M16350</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1585102"&gt;@CR4FTY&lt;/a&gt;, thanks for bringing this to our attention.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please clarify, if you upgraded to the Dropbox Plus plan or the Dropbox Family one?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;And did you use the Dropbox app on your phone to upgrade (payment made through iTunes/GooglePlay store), or directly through our website?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know and we'll go from there!&lt;/P&gt;</description>
      <pubDate>Mon, 24 Oct 2022 23:29:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631476#M16350</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-10-24T23:29:39Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased subscription, but account services still seem as basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631479#M16351</link>
      <description>Dropbox family plus for $26.99 I used my iPhone but I think when I was doing it in the app it took me to the website, this was last night so I’m a bit foggy there</description>
      <pubDate>Tue, 25 Oct 2022 00:07:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631479#M16351</guid>
      <dc:creator>CR4FTY</dc:creator>
      <dc:date>2022-10-25T00:07:22Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased subscription, but account services still seem as basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631558#M16357</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1585102"&gt;@CR4FTY&lt;/a&gt;, would it be okay for me to reach out via email, in order for us to have a closer look into this?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 25 Oct 2022 09:42:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631558#M16357</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-10-25T09:42:03Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased subscription, but account services still seem as basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631598#M16358</link>
      <description>Absolutely</description>
      <pubDate>Tue, 25 Oct 2022 13:50:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631598#M16358</guid>
      <dc:creator>CR4FTY</dc:creator>
      <dc:date>2022-10-25T13:50:41Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased subscription, but account services still seem as basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631781#M16367</link>
      <description>&lt;P&gt;Sorry &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1585102"&gt;@CR4FTY&lt;/a&gt;, but before we send you an email, would you mind clarifying if you paid for the plan through your iTunes?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If so, can you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps?&lt;/P&gt;</description>
      <pubDate>Tue, 25 Oct 2022 22:58:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631781#M16367</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-10-25T22:58:13Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased subscription, but account services still seem as basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631791#M16368</link>
      <description>Did not use iTunes</description>
      <pubDate>Tue, 25 Oct 2022 23:50:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631791#M16368</guid>
      <dc:creator>CR4FTY</dc:creator>
      <dc:date>2022-10-25T23:50:25Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased subscription, but account services still seem as basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631792#M16369</link>
      <description>However doing restore purchases (didn’t see the button) did solve my issue</description>
      <pubDate>Tue, 25 Oct 2022 23:51:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631792#M16369</guid>
      <dc:creator>CR4FTY</dc:creator>
      <dc:date>2022-10-25T23:51:28Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased subscription, but account services still seem as basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631831#M16374</link>
      <description>&lt;P&gt;Awesome news &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1585102"&gt;@CR4FTY&lt;/a&gt;!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you need anything else, let us know. We're one post away.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 26 Oct 2022 06:25:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-subscription-but-account-services-still-seem-as-basic/m-p/631831#M16374</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-10-26T06:25:21Z</dc:date>
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