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  <channel>
    <title>topic Re: Your plan and billing information are managed externally in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634108#M16563</link>
    <description>&lt;P&gt;I'm having the same issue. I'm trying to resubscribe to a plan and this is the message prompt and it's not pushing through. Tried to update the billing information to PayPal; however, there's an error "There was a problem completing this request" Can you please help me? This is urgent.&lt;/P&gt;</description>
    <pubDate>Fri, 04 Nov 2022 02:53:59 GMT</pubDate>
    <dc:creator>mm37</dc:creator>
    <dc:date>2022-11-04T02:53:59Z</dc:date>
    <item>
      <title>Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634035#M16547</link>
      <description>&lt;P&gt;I am trying to subscribe to a plan, and I get this message instead of being able to sign up:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Your plan and billing information are managed externally&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 03 Nov 2022 20:36:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634035#M16547</guid>
      <dc:creator>fstoolcorp</dc:creator>
      <dc:date>2022-11-03T20:36:34Z</dc:date>
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    <item>
      <title>Not able to link Paypal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634001#M16676</link>
      <description>&lt;P&gt;I am trying to link a Paypal account to my payment options. After selecting "Paypal" and entering in the country and bill zip, I select "Save" and I get a "Oops. Something went wrong" message. I tried this process in Firefox and Chrome, but the process is the same. I will say my Paypal account does have a different email address attached to it. Maybe this is causing the problem? Is it possible to get the 2 accounts to sync?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Best regards&lt;/P&gt;&lt;P&gt;-Jason&lt;/P&gt;</description>
      <pubDate>Thu, 03 Nov 2022 18:46:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634001#M16676</guid>
      <dc:creator>kWestion</dc:creator>
      <dc:date>2022-11-03T18:46:04Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634046#M16551</link>
      <description>&lt;P&gt;I'm having the exact same problem, i cant subscribe to any plan or update the billing method...&lt;/P&gt;&lt;P&gt;If anyone could help it wold be great.&lt;/P&gt;&lt;P&gt;Thanks.&lt;/P&gt;</description>
      <pubDate>Thu, 03 Nov 2022 21:11:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634046#M16551</guid>
      <dc:creator>RitaNascimento</dc:creator>
      <dc:date>2022-11-03T21:11:22Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to link Paypal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634068#M16677</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1588283"&gt;@kWestion&lt;/a&gt;, thanks for posting here today!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It might sound trivial, but are you sure you're imputing the correct information when trying to upgrade? Have you also tried an incognito tab on one of your browsers?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more, and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 03 Nov 2022 22:43:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634068#M16677</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-11-03T22:43:43Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634069#M16555</link>
      <description>&lt;P&gt;Hello there, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1588306"&gt;@fstoolcorp&lt;/a&gt; &amp;amp; &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1588318"&gt;@RitaNascimento&lt;/a&gt;, how are you today?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you both using the Basic &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan&lt;/A&gt; at the moment? Is it possible that you're already subscribed to a plan, that's managed by Apple or Google?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 03 Nov 2022 22:46:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634069#M16555</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-11-03T22:46:51Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634074#M16556</link>
      <description>&lt;P&gt;@Megan i was previously in a plus subscription and i accidentally cancelled it, and now i cant resubscribe it.&lt;/P&gt;&lt;P&gt;It gives me the error:&amp;nbsp;&lt;STRONG&gt;Your plan and billing information are managed externally.&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 03 Nov 2022 22:53:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634074#M16556</guid>
      <dc:creator>RitaNascimento</dc:creator>
      <dc:date>2022-11-03T22:53:04Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634090#M16558</link>
      <description>&lt;P&gt;I have exactly the same problem. I wanted to change the payment information and as soon as the subscription ended, the exact same error began to appear. I did not purchase a subscription in either the AppStore or Google Play, &lt;STRONG&gt;only&lt;/STRONG&gt; through the website.&lt;/P&gt;</description>
      <pubDate>Thu, 03 Nov 2022 23:30:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634090#M16558</guid>
      <dc:creator>tixster</dc:creator>
      <dc:date>2022-11-03T23:30:57Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634103#M16561</link>
      <description>&lt;P&gt;Same problem here&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 00:54:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634103#M16561</guid>
      <dc:creator>camcaasi</dc:creator>
      <dc:date>2022-11-04T00:54:47Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634107#M16562</link>
      <description>&lt;P&gt;same issue. &amp;nbsp;My plan is currently basic/free. &amp;nbsp;I have previously subscribed though on a monthly basis. &amp;nbsp;I have not purchased through an app store, only from the dropbox website. &amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 01:35:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634107#M16562</guid>
      <dc:creator>carlbarcny</dc:creator>
      <dc:date>2022-11-04T01:35:55Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634108#M16563</link>
      <description>&lt;P&gt;I'm having the same issue. I'm trying to resubscribe to a plan and this is the message prompt and it's not pushing through. Tried to update the billing information to PayPal; however, there's an error "There was a problem completing this request" Can you please help me? This is urgent.&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 02:53:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634108#M16563</guid>
      <dc:creator>mm37</dc:creator>
      <dc:date>2022-11-04T02:53:59Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634115#M16564</link>
      <description>&lt;P&gt;Same here. And the support in Chat Box is can't help.&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 03:47:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634115#M16564</guid>
      <dc:creator>Nonfocus</dc:creator>
      <dc:date>2022-11-04T03:47:32Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634118#M16565</link>
      <description>&lt;P&gt;Same. I need this sorted ASAP.&amp;nbsp;&lt;/P&gt;&lt;P&gt;The chat said to contact support and then disappeared without being much help.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I did try to change via Paypal, put a credit card in instead, but it then said my currency was 'none'. I went into Paypal, my currency is fine and is in billing via dropbox...but still says 'none'...What the?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 04:53:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634118#M16565</guid>
      <dc:creator>Artbluemuffin</dc:creator>
      <dc:date>2022-11-04T04:53:16Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634128#M16567</link>
      <description>&lt;P&gt;I have the same problem.&lt;/P&gt;&lt;P&gt;I was previously in a plus subscription and I accidentally canceled it.&lt;/P&gt;&lt;P&gt;Now I can't resubscribe it.&lt;/P&gt;&lt;P&gt;Dropbox always says:&amp;nbsp;&lt;STRONG&gt;Your plan and billing information are managed externally.&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 07:33:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634128#M16567</guid>
      <dc:creator>Fobolx23</dc:creator>
      <dc:date>2022-11-04T07:33:59Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634136#M16569</link>
      <description>&lt;P&gt;Me another one with the same issue&lt;/P&gt;&lt;P&gt;Impossible to update subscription once payment year is over and gone back to basic plan&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 08:17:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634136#M16569</guid>
      <dc:creator>DragonBoxUser</dc:creator>
      <dc:date>2022-11-04T08:17:08Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634201#M16576</link>
      <description>&lt;P&gt;I have the exact error massage.&lt;BR /&gt;&lt;BR /&gt;I tried to upgarde a view days ago, but paypal had some problems. SO i could not complete the upgrade.&lt;BR /&gt;and now i get the error message " Your plan and billing information are managed externally"&lt;BR /&gt;I also checked google and Apple, there are no plans active and i never used one of them to pay for dropbox services.&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 12:34:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634201#M16576</guid>
      <dc:creator>syadklpjfghlykxcngv</dc:creator>
      <dc:date>2022-11-04T12:34:48Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634205#M16577</link>
      <description>&lt;P&gt;One more here.&lt;/P&gt;&lt;P&gt;Was paying dropbox user for 12 years, Pro/Plus plans, always paid directly on the website, never via Google/Apple/anything. Couldn't renew subscription earlier this year due to card issues, got downgraded to basic.&lt;/P&gt;&lt;P&gt;Want to restore/upgrade to my proper plan now, but billing page just shows the history with no actual billing settings, trying to upgrade via the plan selector just kicks me out to the default settings page with "&lt;SPAN&gt;Your plan and billing information are managed externally"&lt;/SPAN&gt;&amp;nbsp;message.&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 12:45:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634205#M16577</guid>
      <dc:creator>JC_D</dc:creator>
      <dc:date>2022-11-04T12:45:20Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634218#M16578</link>
      <description>&lt;P&gt;and if its managaed by google so what ?? why cant i upgrade the plan???&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 13:43:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634218#M16578</guid>
      <dc:creator>bellaW1</dc:creator>
      <dc:date>2022-11-04T13:43:26Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634219#M16579</link>
      <description>&lt;P&gt;I am on the basic plan at the moment.&amp;nbsp; We have been on the Plus plan for 3 years, it was on the wrong credit card and it was mistakenly reported as fraudulent and a chargeback was issued.&amp;nbsp; Our plan reverted to Basic, I am trying to re-sign up for Plus to regain the Plus services with the correct credit card.&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 13:44:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634219#M16579</guid>
      <dc:creator>fstoolcorp</dc:creator>
      <dc:date>2022-11-04T13:44:25Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634222#M16580</link>
      <description>&lt;P&gt;hello Megan&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I am facing this same challenge and I tired login with Google as well but could not find any link and I am not an apple user.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Shalie&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 13:59:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634222#M16580</guid>
      <dc:creator>smcdmcc</dc:creator>
      <dc:date>2022-11-04T13:59:15Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634224#M16581</link>
      <description>&lt;P&gt;SAME is happening here. Someone at Dropbox PLEASE respond so we can get this fixed!&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 14:04:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/634224#M16581</guid>
      <dc:creator>ayeaples</dc:creator>
      <dc:date>2022-11-04T14:04:41Z</dc:date>
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