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  <channel>
    <title>topic Re: Cannot Update Billing Information ERROR - Cannot support currency?! in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/632447#M16937</link>
    <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1586265"&gt;@TargetMain2022&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you see any successful receipts (not invoices) of payment on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
    <pubDate>Fri, 28 Oct 2022 07:51:07 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2022-10-28T07:51:07Z</dc:date>
    <item>
      <title>Urgent, cant update my billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/632661#M16435</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Im trying to update my credit card, but I get the following erro message when trying to do so:&lt;/P&gt;&lt;P&gt;"&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;You can’t update your billing information because Credit Card doesn’t support None currency.&lt;/SPAN&gt;"&lt;/P&gt;</description>
      <pubDate>Sat, 29 Oct 2022 07:48:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/632661#M16435</guid>
      <dc:creator>sarasvanberg</dc:creator>
      <dc:date>2022-10-29T07:48:54Z</dc:date>
    </item>
    <item>
      <title>Cannot Update Billing Information ERROR - Cannot support currency?!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/632385#M16936</link>
      <description>&lt;P&gt;I am trying to update a card in the billing section, every time I save the information, the below banner appears and wont let me change the details.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;&lt;EM&gt;You can’t update your billing information because Credit Card doesn’t support the currency None&lt;/EM&gt;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The account is a UK account, the card is a UK registered card and address...ideas?&lt;/P&gt;</description>
      <pubDate>Thu, 27 Oct 2022 21:57:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/632385#M16936</guid>
      <dc:creator>TargetMain2022</dc:creator>
      <dc:date>2022-10-27T21:57:54Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Update Billing Information ERROR - Cannot support currency?!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/632447#M16937</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1586265"&gt;@TargetMain2022&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you see any successful receipts (not invoices) of payment on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Fri, 28 Oct 2022 07:51:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/632447#M16937</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-10-28T07:51:07Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent, cant update my billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/632917#M16462</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1586685"&gt;@sarasvanberg&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you upgrading your account via the Dropbox site, or via the Dropbox mobile app?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Which country (and currency) are you upgrading from?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Mon, 31 Oct 2022 08:26:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/632917#M16462</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-10-31T08:26:01Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Update Billing Information ERROR - Cannot support currency?!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/632942#M16938</link>
      <description>&lt;P&gt;Hi Jay&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes, I can see two previous payments on the page for 2020 and 2021. My bank card has expired and I am trying to add a new payment method, new card. Just wont accept it&lt;/P&gt;</description>
      <pubDate>Mon, 31 Oct 2022 09:55:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/632942#M16938</guid>
      <dc:creator>TargetMain2022</dc:creator>
      <dc:date>2022-10-31T09:55:59Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Update Billing Information ERROR - Cannot support currency?!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/633026#M16939</link>
      <description>&lt;P&gt;What is your current plan according to &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;this page&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you trying to update an existing card, or purchase a new subscription entirely?&lt;/P&gt;</description>
      <pubDate>Mon, 31 Oct 2022 14:31:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/633026#M16939</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-10-31T14:31:47Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent, cant update my billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/633198#M16496</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;From the site on my computer (macos), here is a scrrenshot of the error message. &lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DROPBOX.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/32688i1B675D5BF43DD554/image-size/large?v=v2&amp;amp;px=999" role="button" title="DROPBOX.png" alt="DROPBOX.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 01 Nov 2022 05:16:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/633198#M16496</guid>
      <dc:creator>sarasvanberg</dc:creator>
      <dc:date>2022-11-01T05:16:45Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent, cant update my billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/633357#M16503</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1586685"&gt;@sarasvanberg&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you also clarify if you’re having this issue after trying another payment method (in case that’s possible)?&lt;/P&gt;</description>
      <pubDate>Tue, 01 Nov 2022 17:11:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/633357#M16503</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-11-01T17:11:51Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent, cant update my billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634078#M16557</link>
      <description>&lt;P&gt;I have the exact same issue, after not having not being able to pay for a month as I was getting a new card in the mail&lt;/P&gt;</description>
      <pubDate>Thu, 03 Nov 2022 22:58:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634078#M16557</guid>
      <dc:creator>alegoh</dc:creator>
      <dc:date>2022-11-03T22:58:25Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent, cant update my billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634259#M16593</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1588352"&gt;@alegoh&lt;/a&gt;, sorry to hear you’re seeing the same error message.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you already checked a different browser/incognito mode, by any chance?&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 15:38:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634259#M16593</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-11-04T15:38:56Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent, cant update my billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634309#M16606</link>
      <description>&lt;P&gt;same here and I have tried several browsers. None have resolved the issue&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 18:05:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634309#M16606</guid>
      <dc:creator>camcaasi</dc:creator>
      <dc:date>2022-11-04T18:05:13Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent, cant update my billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634787#M16669</link>
      <description>&lt;P&gt;Hey everyone, are you still having this issue?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;And can you let us know if you're on a subscription already and are just trying to update your billing info, or are you perhaps trying to upgrade your account anew?&lt;/P&gt;</description>
      <pubDate>Mon, 07 Nov 2022 13:39:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634787#M16669</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-11-07T13:39:57Z</dc:date>
    </item>
    <item>
      <title>Update Credit Card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634838#M16693</link>
      <description>&lt;P&gt;My credit card was hacked and I need to update the information.&amp;nbsp; When I try, I get this message;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;You can’t update your billing information because Credit Card doesn’t support None currency.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I've tried both a MasterCard and Visa but get the same message with both cards.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 07 Nov 2022 16:14:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634838#M16693</guid>
      <dc:creator>BigAndyA</dc:creator>
      <dc:date>2022-11-07T16:14:22Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent, cant update my billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634860#M16684</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;I had this issue on Friday, I tried to pay several times with different browsers, but it didn't work. Finally, I could pay with my Ipad through apple pay, and it has been updated.&lt;/P&gt;</description>
      <pubDate>Mon, 07 Nov 2022 17:15:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634860#M16684</guid>
      <dc:creator>OmiouS</dc:creator>
      <dc:date>2022-11-07T17:15:29Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent, cant update my billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634998#M16695</link>
      <description>&lt;P&gt;I already have a subscription but my credit card was hacked and a new card was issued.&amp;nbsp; I tried to update through the Billing tab on My Account and that's when I got the error message;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;You can't update your billing information because Credit Card doesn't support None currency.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have tried both a MasterCard and Visa and have tried MS Edge and Chrome.&amp;nbsp; Nothing works.&lt;/P&gt;</description>
      <pubDate>Tue, 08 Nov 2022 02:28:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/634998#M16695</guid>
      <dc:creator>BigAndyA</dc:creator>
      <dc:date>2022-11-08T02:28:56Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent, cant update my billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/635277#M16711</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1589420"&gt;@BigAndyA&lt;/a&gt;, sorry to hear you’re having the same issue.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If it still persists, can I reach out to you to the email address that’s tied to your Community profile here?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, if anyone else is still seeing the same error, please let me know as well, so that I can open a ticket for you.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Wed, 09 Nov 2022 01:18:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/635277#M16711</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-11-09T01:18:46Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent, cant update my billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/635463#M16724</link>
      <description>&lt;P&gt;I ended up abandoning the effort to try and update the credit card on file and did a manual upgrade to the account where I was able to enter a new credit card number.&amp;nbsp; Pretty frustrating though trying to update the credit card.&lt;/P&gt;</description>
      <pubDate>Wed, 09 Nov 2022 16:18:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/635463#M16724</guid>
      <dc:creator>BigAndyA</dc:creator>
      <dc:date>2022-11-09T16:18:08Z</dc:date>
    </item>
    <item>
      <title>Updating my credit card details</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/637019#M16935</link>
      <description>&lt;P&gt;Updating my credit card details&lt;/P&gt;&lt;P&gt;I am trying to upgrade my credit card details&lt;/P&gt;&lt;P&gt;When i type in the details of my Amex card which I have been&amp;nbsp; using for some years&lt;/P&gt;&lt;P&gt;I get a message saying "You can't update your billing information because Credit Card doesn't support None Currency&lt;/P&gt;&lt;P&gt;Why is this please&lt;/P&gt;</description>
      <pubDate>Wed, 16 Nov 2022 01:22:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/637019#M16935</guid>
      <dc:creator>Peter1944</dc:creator>
      <dc:date>2022-11-16T01:22:04Z</dc:date>
    </item>
    <item>
      <title>Re: Updating my credit card details</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/637177#M16960</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1591917"&gt;@Peter1944&lt;/a&gt;, thanks for letting us know about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you try doing the same from a different browser, to see if it works?&lt;/P&gt;</description>
      <pubDate>Wed, 16 Nov 2022 14:42:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/637177#M16960</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-11-16T14:42:05Z</dc:date>
    </item>
    <item>
      <title>Re: Updating my credit card details</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/637231#M16973</link>
      <description>&lt;P&gt;It was to renew after my original card was compromised.&amp;nbsp; I tried it on Chrome and MS Edge.&amp;nbsp; I also tried two different cards, one a visa nd the second a MasterCard.&amp;nbsp; Nothing worked.&lt;/P&gt;</description>
      <pubDate>Wed, 16 Nov 2022 18:14:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-cant-update-my-billing-information/m-p/637231#M16973</guid>
      <dc:creator>BigAndyA</dc:creator>
      <dc:date>2022-11-16T18:14:09Z</dc:date>
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