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    <title>topic Re: FALSE ADVERTISING:  Chat Support is a paid service, but they only provide sales, not support in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644164#M17704</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/228047"&gt;@Michael S.197&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;Dropbox advertises chat support as a paid service for Professional, Plus and Family Manager. ... This is false advertising by dropbox.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;It's not a false advertisement. Chat support exists and is readily available. It sounds like you were using the Sales chat rather than Support.&lt;/P&gt;</description>
    <pubDate>Thu, 15 Dec 2022 03:35:34 GMT</pubDate>
    <dc:creator>Rich</dc:creator>
    <dc:date>2022-12-15T03:35:34Z</dc:date>
    <item>
      <title>Chat Support is a paid service, but they only provide sales, not support</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644154#M17702</link>
      <description>&lt;P&gt;Dropbox advertises chat support as a paid service for Professional, Plus and Family Manager.&amp;nbsp; This is an advertised service.&lt;BR /&gt;&lt;A href="https://help.dropbox.com/account-settings/customer-support-levels" target="_blank" rel="noopener"&gt;https://help.dropbox.com/account-settings/customer-support-levels&lt;/A&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, if you contact them (&lt;A href="https://www.dropbox.com/support" target="_blank" rel="noopener"&gt;https://www.dropbox.com/support&lt;/A&gt;) and pursue any kind of basic syncing issue, their "Service" is to try to sell you more product.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I have had a professional account for years. I contacted them twice with my problem (Despite having 3T of drive space for my dropbox files, my 1.9T of files won't sync to it).&amp;nbsp; When I asked the first person to stop selling me things and address the problem, they ghosted me.&amp;nbsp; The second person, when asked directly if they can provide anything other than sales "service", they directed me to the email service account. Which is a downgraded service, and not "Chat Support."&lt;BR /&gt;&lt;BR /&gt;This is false advertising by dropbox.&amp;nbsp; They should adjust their page to reflect actual practice.&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 15 Dec 2022 13:04:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644154#M17702</guid>
      <dc:creator>Michael S.197</dc:creator>
      <dc:date>2022-12-15T13:04:59Z</dc:date>
    </item>
    <item>
      <title>Re: FALSE ADVERTISING:  Chat Support is a paid service, but they only provide sales, not support</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644164#M17704</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/228047"&gt;@Michael S.197&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;Dropbox advertises chat support as a paid service for Professional, Plus and Family Manager. ... This is false advertising by dropbox.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;It's not a false advertisement. Chat support exists and is readily available. It sounds like you were using the Sales chat rather than Support.&lt;/P&gt;</description>
      <pubDate>Thu, 15 Dec 2022 03:35:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644164#M17704</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-12-15T03:35:34Z</dc:date>
    </item>
    <item>
      <title>Re: FALSE ADVERTISING:  Chat Support is a paid service, but they only provide sales, not support</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644168#M17706</link>
      <description>&lt;P&gt;I used the links in my post.&amp;nbsp;&lt;BR /&gt;When I asked the "support" person for technical support, they themselves referred me to the email support service.&lt;BR /&gt;&lt;BR /&gt;Do you have a link to a non-sales support chat?&lt;/P&gt;</description>
      <pubDate>Thu, 15 Dec 2022 04:47:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644168#M17706</guid>
      <dc:creator>Michael S.197</dc:creator>
      <dc:date>2022-12-15T04:47:24Z</dc:date>
    </item>
    <item>
      <title>Re: FALSE ADVERTISING: Chat Support is a paid service, but they only provide sales, not support</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644229#M17715</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/228047"&gt;@Michael S.197&lt;/a&gt;, thanks for reaching out to us.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Since you're on a Dropbox Professional plan, you should be able to access email and live chat support.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please try through &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;this link&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Thu, 15 Dec 2022 13:07:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644229#M17715</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-12-15T13:07:33Z</dc:date>
    </item>
    <item>
      <title>Re: FALSE ADVERTISING: Chat Support is a paid service, but they only provide sales, not support</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644325#M17719</link>
      <description>&lt;P&gt;I'm not sure why no one reads the post.&amp;nbsp; The link I've shown that I used is the same one.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;You go to the Live Chat, and they only offer sales advice, and when you ask for technical support, they refer you to email.&amp;nbsp; They are "Chat Support" in name only - they are "Sales service" in practice.&lt;/P&gt;</description>
      <pubDate>Thu, 15 Dec 2022 18:06:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644325#M17719</guid>
      <dc:creator>Michael S.197</dc:creator>
      <dc:date>2022-12-15T18:06:15Z</dc:date>
    </item>
    <item>
      <title>Re: FALSE ADVERTISING: Chat Support is a paid service, but they only provide sales, not support</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644356#M17721</link>
      <description>&lt;P&gt;They shouldnt do that - to be fair chat support is shockingly poor, but, they have when I've used it at least logged a ticket on my behalf (admittedly its almost always closed without any action being undertaken but THATS another story!)&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When you do try and chat&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/228047"&gt;@Michael S.197&lt;/a&gt;&amp;nbsp;do you get an email with a ticket number? I'll see if I can bump to somebody who can help as that shouldnt happen.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 15 Dec 2022 21:35:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644356#M17721</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2022-12-15T21:35:30Z</dc:date>
    </item>
    <item>
      <title>Re: FALSE ADVERTISING: Chat Support is a paid service, but they only provide sales, not support</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644391#M17724</link>
      <description>&lt;P&gt;Hi, no, I'm not issued a ticket.&amp;nbsp; I'm allowed to have the chat emailed to me if I request it, but it's not automatic, and no ticket is generated.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I've concealed the service provider's identity, because it's not fair to blame the small guys when the problem is systemic.&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MichaelS197_0-1671157008928.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/33758i078CD45E63D3A87F/image-size/medium?v=v2&amp;amp;px=400" role="button" title="MichaelS197_0-1671157008928.png" alt="MichaelS197_0-1671157008928.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MichaelS197_1-1671157116930.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/33759i007888601C1E3F82/image-size/medium?v=v2&amp;amp;px=400" role="button" title="MichaelS197_1-1671157116930.png" alt="MichaelS197_1-1671157116930.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 16 Dec 2022 02:19:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644391#M17724</guid>
      <dc:creator>Michael S.197</dc:creator>
      <dc:date>2022-12-16T02:19:30Z</dc:date>
    </item>
    <item>
      <title>Re: FALSE ADVERTISING: Chat Support is a paid service, but they only provide sales, not support</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644464#M17733</link>
      <description>&lt;P&gt;Can you send us a screenshot of the button you click to start the chat please? This does look like Sales chat.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, make sure to double-check that you're logged in to the correct Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Otherwise, we can happily try to assist you here on the Community, if you'd like to share more info about the issue you're having.&lt;/P&gt;</description>
      <pubDate>Fri, 16 Dec 2022 12:24:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644464#M17733</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-12-16T12:24:04Z</dc:date>
    </item>
    <item>
      <title>Re: FALSE ADVERTISING: Chat Support is a paid service, but they only provide sales, not support</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644515#M17740</link>
      <description>&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MichaelS197_1-1671207708109.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/33780i537A1417D25E6920/image-size/medium?v=v2&amp;amp;px=400" role="button" title="MichaelS197_1-1671207708109.png" alt="MichaelS197_1-1671207708109.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 16 Dec 2022 16:21:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644515#M17740</guid>
      <dc:creator>Michael S.197</dc:creator>
      <dc:date>2022-12-16T16:21:53Z</dc:date>
    </item>
    <item>
      <title>Re: FALSE ADVERTISING: Chat Support is a paid service, but they only provide sales, not support</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644551#M17742</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/228047"&gt;@Michael S.197&lt;/a&gt;, it does seem you were speaking with a sale agent previously, and not a support agent, as I'm not able to locate any ticket ID on our system under your current Dropbox account. Did you get a ticket ID from the automated email sent from when you communicated with the agent?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you try to submit a chat request from that specific page in the image you provided again, are you able to get in contact with a support agent? What about if you choose email support instead, which should also be an option for Dropbox Professional plans?&lt;/P&gt;</description>
      <pubDate>Fri, 16 Dec 2022 18:07:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Chat-Support-is-a-paid-service-but-they-only-provide-sales-not/m-p/644551#M17742</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-12-16T18:07:48Z</dc:date>
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