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  <channel>
    <title>topic Re: Dropbox keeps trying to charge me and I have the free option. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/645228#M17831</link>
    <description>Yes but I have canceled the trial</description>
    <pubDate>Tue, 20 Dec 2022 03:22:23 GMT</pubDate>
    <dc:creator>Ambercormier</dc:creator>
    <dc:date>2022-12-20T03:22:23Z</dc:date>
    <item>
      <title>Dropbox keeps trying to charge me and I have the free option.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/644631#M17752</link>
      <description>&lt;P&gt;Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous&lt;/P&gt;</description>
      <pubDate>Mon, 19 Dec 2022 08:43:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/644631#M17752</guid>
      <dc:creator>Ambercormier</dc:creator>
      <dc:date>2022-12-19T08:43:35Z</dc:date>
    </item>
    <item>
      <title>WTF is wrong with their support team</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/644732#M17800</link>
      <description>&lt;P&gt;I have been trying to reach out to them for a month now. I created some account, I don't remember when, and connected it to my card. I am charged 11.99 every month. I do not know what email it is. It is fkn horrible how you can't reach out to them unless you are logged in to your account. What can I do? This is fked up.&lt;/P&gt;</description>
      <pubDate>Sat, 17 Dec 2022 20:51:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/644732#M17800</guid>
      <dc:creator>azKani</dc:creator>
      <dc:date>2022-12-17T20:51:37Z</dc:date>
    </item>
    <item>
      <title>Re: WTF is wrong with their support team</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/644743#M17801</link>
      <description>&lt;P&gt;Make sure you are not logged in&amp;nbsp;&lt;STRONG&gt;at all&lt;/STRONG&gt; not even to the forums and then go to &lt;A href="http://www.dropbox.com/support" target="_blank"&gt;www.dropbox.com/support&lt;/A&gt;. From there you should get an option to get account help. You can then log a ticket. Often using an incognito/private window will do this for you.&lt;/P&gt;</description>
      <pubDate>Sat, 17 Dec 2022 23:18:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/644743#M17801</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2022-12-17T23:18:53Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps trying to charge me and I have the free option.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/644918#M17783</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1601007"&gt;@Ambercormier&lt;/a&gt;, welcome to our Community!&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Is it possible that you have another account, and the charge is related to that? Have you tried our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, in order to locate where the charge is coming from?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If I were you, I'd give it a go.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Keep me posted of any updates!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 19 Dec 2022 09:02:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/644918#M17783</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-12-19T09:02:56Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps trying to charge me and I have the free option.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/644988#M17797</link>
      <description>Since the payment hasn't went through I don't have a transaction ID. Is there a way to delete my whole entire account?</description>
      <pubDate>Mon, 19 Dec 2022 13:17:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/644988#M17797</guid>
      <dc:creator>Ambercormier</dc:creator>
      <dc:date>2022-12-19T13:17:05Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps trying to charge me and I have the free option.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/645133#M17820</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1601007"&gt;@Ambercormier&lt;/a&gt;, I hope you don’t mind me jumping in.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If you check your bank statement, do you only see Dropbox next to these charges or is there also a reference to Apple/Google, as well?&lt;/P&gt;</description>
      <pubDate>Mon, 19 Dec 2022 20:49:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/645133#M17820</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-12-19T20:49:54Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps trying to charge me and I have the free option.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/645145#M17822</link>
      <description>It's not fully charged because I don't keep money in my account but they have tried about 10 times</description>
      <pubDate>Mon, 19 Dec 2022 21:16:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/645145#M17822</guid>
      <dc:creator>Ambercormier</dc:creator>
      <dc:date>2022-12-19T21:16:17Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps trying to charge me and I have the free option.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/645219#M17829</link>
      <description>&lt;P&gt;Hi there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1601007"&gt;@Ambercormier&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you joined a free Dropbox trial from the app on your phone at some point?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If so, can you follow &lt;A href="https://help.dropbox.com/plans/cancel-mobile" target="_blank"&gt;these steps&lt;/A&gt;, to see if it's possible to cancel it?&lt;/P&gt;</description>
      <pubDate>Tue, 20 Dec 2022 02:16:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/645219#M17829</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-12-20T02:16:56Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps trying to charge me and I have the free option.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/645228#M17831</link>
      <description>Yes but I have canceled the trial</description>
      <pubDate>Tue, 20 Dec 2022 03:22:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/645228#M17831</guid>
      <dc:creator>Ambercormier</dc:creator>
      <dc:date>2022-12-20T03:22:23Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox keeps trying to charge me and I have the free option.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/645303#M17837</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1601007"&gt;@Ambercormier&lt;/a&gt;, would it be okay for me to reach out via email, in order for us to have a closer look into this?&lt;/P&gt;</description>
      <pubDate>Tue, 20 Dec 2022 12:03:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/645303#M17837</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-12-20T12:03:19Z</dc:date>
    </item>
    <item>
      <title>Dropbox customer support email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/649111#M18234</link>
      <description>I was just charged £199.00 for some Dropbox subscription I have no recollection of signing up for and am trying to contact Dropbox support via an email form, but nothing happens when I press the submit button. Really frustrating I would just like an email address to contact them with. Thanks</description>
      <pubDate>Sun, 08 Jan 2023 10:59:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/649111#M18234</guid>
      <dc:creator>maddieflora</dc:creator>
      <dc:date>2023-01-08T10:59:57Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox customer support email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/649115#M18235</link>
      <description>&lt;P&gt;There isnt an email address - its all via the website.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If its not clicking try using a different browser, or, one in incognito mode.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What I would say, however, is if you&amp;nbsp;&lt;STRONG&gt;did not&lt;/STRONG&gt; give Dropbox your card info you need to speak to your card provider as your card has been cloned.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 08 Jan 2023 12:51:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/649115#M18235</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-01-08T12:51:44Z</dc:date>
    </item>
    <item>
      <title>Support LACKING</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/678320#M21042</link>
      <description>&lt;P&gt;I have a paid account and have been attempting to contact chat support for OVER AN HOUR. This is a waste of my time. I am a paying customer with BASIC QUESTIONS and I can't get assistance. Why???&lt;/P&gt;</description>
      <pubDate>Thu, 20 Apr 2023 16:46:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/678320#M21042</guid>
      <dc:creator>jw83876</dc:creator>
      <dc:date>2023-04-20T16:46:54Z</dc:date>
    </item>
    <item>
      <title>Re: Support LACKING</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/678343#M21043</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1540299"&gt;@jw83876&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear about this!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you face any problems, when you try to contact our Support team? Can you let me know more as to what happens?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you wish, you can also share some details or questions you have, and I'll get back to you.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Thu, 20 Apr 2023 17:41:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/678343#M21043</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-04-20T17:41:26Z</dc:date>
    </item>
    <item>
      <title>Re: Support LACKING</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/678346#M21045</link>
      <description>&lt;P&gt;When I attempt to start a support chat, I cannot get past your chat bot, which tells me I need a paid subscription to access. WHICH I HAVE.&lt;/P&gt;</description>
      <pubDate>Thu, 20 Apr 2023 17:46:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/678346#M21045</guid>
      <dc:creator>jw83876</dc:creator>
      <dc:date>2023-04-20T17:46:26Z</dc:date>
    </item>
    <item>
      <title>Re: Support LACKING</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/678419#M21055</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1540299"&gt;@jw83876&lt;/a&gt;, out of curiosity: when you visit your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan page&lt;/A&gt;, what subscription do you see listed there?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 20 Apr 2023 23:36:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/678419#M21055</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-04-20T23:36:45Z</dc:date>
    </item>
    <item>
      <title>Re: Support LACKING</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/678422#M21057</link>
      <description>Dropbox plus. Which is supposed to include text support.</description>
      <pubDate>Fri, 21 Apr 2023 00:02:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/678422#M21057</guid>
      <dc:creator>jw83876</dc:creator>
      <dc:date>2023-04-21T00:02:06Z</dc:date>
    </item>
    <item>
      <title>Re: Support LACKING</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/678428#M21058</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1540299"&gt;@jw83876&lt;/a&gt;, can you make sure use &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;this&lt;/A&gt; link, on a different browser, please?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 21 Apr 2023 00:08:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/678428#M21058</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-04-21T00:08:19Z</dc:date>
    </item>
    <item>
      <title>Overcharged!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/713429#M25049</link>
      <description>&lt;P&gt;I cancelled my subscription months ago and keep getting charged. My account even says that I have the basic plan, and I get emails saying I need to come back, but I have been charged monthly all along. This is apparently the only way to reach out for help that isn't ai. How do I make this stop?&lt;/P&gt;</description>
      <pubDate>Wed, 13 Sep 2023 16:15:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/713429#M25049</guid>
      <dc:creator>FrustratedFormerUser</dc:creator>
      <dc:date>2023-09-13T16:15:03Z</dc:date>
    </item>
    <item>
      <title>Re: Overcharged!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/713442#M25050</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1745092"&gt;@FrustratedFormerUser&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you receiving charges on your credit card directly through Dropbox or are they Apple iTunes/Google Play charges?&lt;/P&gt;</description>
      <pubDate>Wed, 13 Sep 2023 16:54:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-keeps-trying-to-charge-me-and-I-have-the-free-option/m-p/713442#M25050</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-09-13T16:54:54Z</dc:date>
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