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    <title>topic Re: Unauthorised credit card charge a year after use in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/648749#M18161</link>
    <description>&lt;P&gt;Hi, yes please reach out to my email. I didn't receive a ticket ID, just the default form submission message that someone would be in touch within 1-2 days. Really appreciate any and all help!&lt;/P&gt;</description>
    <pubDate>Fri, 06 Jan 2023 08:32:06 GMT</pubDate>
    <dc:creator>ps-gfc</dc:creator>
    <dc:date>2023-01-06T08:32:06Z</dc:date>
    <item>
      <title>Unauthorised credit card charge a year after use</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/648666#M18145</link>
      <description>&lt;P&gt;Hi, there are unauthorised credit card charges for Dropbox for the last three months (starting October 28 2022) which I have only just seen. It is on a credit card I haven't used for Dropbox since October 2021, and I haven't had an active subscription since April (which was on a different card). There aren't any transaction ID numbers so I can't use the look up tool to check. I have submitted a help request to the Billing Help Form twice, but I haven't heard back.&lt;/P&gt;&lt;P&gt;Can I please have these charges looked into and refunded?&lt;/P&gt;</description>
      <pubDate>Thu, 05 Jan 2023 22:45:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/648666#M18145</guid>
      <dc:creator>ps-gfc</dc:creator>
      <dc:date>2023-01-05T22:45:16Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised credit card charge a year after use</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/648729#M18156</link>
      <description>&lt;P&gt;Hi there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1606092"&gt;@ps-gfc&lt;/a&gt;, sorry to hear about this.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When you contacted our support team about this did you get a ticket ID by any chance? If so, please share it here so that we can look it up in our system.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Otherwise, since we'd need some additional information, may we reach out via email to have a &amp;nbsp;further look internally?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know and we'll use the email address that's linked to your profile here, on our Community.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Fri, 06 Jan 2023 06:50:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/648729#M18156</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-01-06T06:50:18Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised credit card charge a year after use</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/648749#M18161</link>
      <description>&lt;P&gt;Hi, yes please reach out to my email. I didn't receive a ticket ID, just the default form submission message that someone would be in touch within 1-2 days. Really appreciate any and all help!&lt;/P&gt;</description>
      <pubDate>Fri, 06 Jan 2023 08:32:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/648749#M18161</guid>
      <dc:creator>ps-gfc</dc:creator>
      <dc:date>2023-01-06T08:32:06Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised credit card charge a year after use</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/648757#M18164</link>
      <description>&lt;P&gt;Thanks for clarifying that for me and no worries &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1606092"&gt;@ps-gfc&lt;/a&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I've just followed up via email, so please have a look at your inbox and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 06 Jan 2023 09:22:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/648757#M18164</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-01-06T09:22:49Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised credit card charge a year after use</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/652930#M18486</link>
      <description>&lt;P&gt;I am experiencing the same issue. Been charged the last two months 21 dollars and I am only using the free version. It clearly says it on my account.In fact, it still gives me the option to sign up to upgrade for the account, so why would I need it upgrade when I’m already paying for it so somebody’s getting hassled and it’s me by dropbox&lt;/P&gt;</description>
      <pubDate>Sun, 22 Jan 2023 03:56:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/652930#M18486</guid>
      <dc:creator>almsunny</dc:creator>
      <dc:date>2023-01-22T03:56:26Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised credit card charge a year after use</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/653173#M18507</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1611067"&gt;@almsunny&lt;/a&gt;, if you're being charged but are on a Basic plan, then either you have another Dropbox account under a different email, or the subscription hasn't been applied to your account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;According to your bank statement, was the charge made by Dropbox, iTunes, or Google Play?&lt;/P&gt;</description>
      <pubDate>Mon, 23 Jan 2023 13:41:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/653173#M18507</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-01-23T13:41:40Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised credit card charge a year after use</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/653245#M18514</link>
      <description>Dropbox</description>
      <pubDate>Mon, 23 Jan 2023 16:32:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/653245#M18514</guid>
      <dc:creator>almsunny</dc:creator>
      <dc:date>2023-01-23T16:32:32Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised credit card charge a year after use</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/653358#M18527</link>
      <description>&lt;P&gt;Perfect.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just like Jay mentioned above, is there any chance you have a second Dropbox account under a different email address?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If that’s not the case, we can open a support ticket for you, and check this further.&lt;/P&gt;</description>
      <pubDate>Mon, 23 Jan 2023 21:43:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-credit-card-charge-a-year-after-use/m-p/653358#M18527</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-01-23T21:43:05Z</dc:date>
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